Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 10, 2020 — Rated 10 out of 10 by Monte & Lola LaDow Zerorez Tri-Cities
What do you like about our products and services?

Very friendly service. Jeremy did an excellent job! And no soapy residues. We are happy with it!

Report a concern   October 10, 2020 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The rug cleaning was very good, with no chemical residues and great service! Highly recommend Zerorez for any carpet cleaning job!

Report a concern   October 10, 2020 — Rated 10 out of 10 by Stephen Hartley Zerorez Tri-Cities
What do you like about our products and services?

Prompt, speedy service that took some pretty nasty carpet and made it much better. I’m very satisfied and would use them again.

Report a concern   October 10, 2020 — Rated 10 out of 10 by H.N. Zerorez Tri-Cities
What do you like about our products and services?

Eat of the beat for all areas of your home!

Report a concern   October 9, 2020 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and gets the job done in a timely manner plus got several tough stains out.

Report a concern   October 9, 2020 — Rated 10 out of 10 by Amy and Troy Ayres Zerorez Tri-Cities
What do you like about our products and services?

Nick was great!!! Ty

Report a concern   October 9, 2020 — Rated 10 out of 10 by Jennifer Kaestner Zerorez Tri-Cities
What do you like about our products and services?

I love that when I call I can get someone out to my house the same day or the very next! When I want to have my carpets cleaned I don’t want to wait several weeks. Very knowledgeable technicians, they always wear shoe covers and protect my corners. Definitely my carpet cleaning people!!

Report a concern   October 9, 2020 — Rated 10 out of 10 by Tiffany Lewis Zerorez Tri-Cities
What do you like about our products and services?

The carpet always comes out looking brand new! The service tech was so polite and helpful, kept asking me to check areas to make sure everything was perfect. Couldn’t have asked for better service.

Report a concern   October 8, 2020 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

The employees are always nice and professional.

Report a concern   October 8, 2020 — Rated 10 out of 10 by Cathy Wilson Zerorez Tri-Cities
What do you like about our products and services?

What I like most is the service I receive from Zerorez. Always friendly and informative. I wanted to have a grout/tile cleaning and the man they sent was Devyn. He was very knowledgeable and in the end it turned out that it could not be done without possibly causing more damage to a floor already damaged by the previous owner. I greatly appreciated Devyns honesty and the time he took in explaining it all to me. Office staff is always friendly as well. Great prices!!

Report a concern   October 8, 2020 — Rated 10 out of 10 by J.D.R. Zerorez Tri-Cities
What do you like about our products and services?

We are so pleased with our carpet and area rugs that Zerorez cleaned for us! They look and feel like brand new! Technician was very polite and professional and took time to answer our questions...I will definitely use them again!

Report a concern   October 8, 2020 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Efficient

Report a concern   October 8, 2020 — Rated 8 out of 10 by T.W. Zerorez Tri-Cities
What could we do to improve?

Better notifications on time arrivals

Report a concern   October 7, 2020 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service, very professional and easy to discuss needs.

Report a concern   October 7, 2020 — Rated 10 out of 10 by Denise Lazarz Zerorez Tri-Cities
What do you like about our products and services?

The process is quick, but thorough. It smells so fresh and the carpet looks almost new!

Report a concern   October 7, 2020 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

I feel the cleaning was done well and the tech was very good too
I would like to have a couple spots checked again that might need a treatment.
Definitely recommend your service

Report a concern   October 6, 2020 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Very detailed and personable

Report a concern   October 5, 2020 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals. Polite and professional technicians.

Report a concern   October 5, 2020 — Rated 10 out of 10 by Kathy Piper Zerorez Tri-Cities
What do you like about our products and services?

Loved how extremely clean my grout got!

Report a concern   October 5, 2020 — Rated 10 out of 10 by Lynette Stair Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was awesome! Cleaned my chair so well it looks brand new and he did a fabulous job on the carpet

Report a concern   October 3, 2020 — Rated 10 out of 10 by Jackie Simmons Zerorez Tri-Cities
What do you like about our products and services?

Everyone was so positive and answered all my questions, very reasonably priced! They were efficient with time and the results are awesome! So very soft and dried so fast, thank you!!! I will use you again and refer others to you

Report a concern   October 2, 2020 — Rated 10 out of 10 by Vito Calianno Zerorez Tri-Cities
What do you like about our products and services?

Very prompt and effeciant would give a ten overall

Report a concern   October 2, 2020 — Rated 10 out of 10 by Abbie Spier Zerorez Tri-Cities
What do you like about our products and services?

Devin was outstanding and had great communication and customer service.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, knowledgeable and friendly.

Report a concern   October 1, 2020 — Rated 9 out of 10 by A.S. Zerorez Tri-Cities
What do you like about our products and services?

cleaned well and easy

Report a concern   September 30, 2020 — Rated 10 out of 10 by Joe Santoy Zerorez Tri-Cities
What do you like about our products and services?

The customer service from the on-site employee was amazing. He was very friendly and knowledgeable about his job.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Diane White Zerorez Tri-Cities
What do you like about our products and services?

Prompt, courteous, thorough employee.

Report a concern   September 30, 2020 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

I wish we would know ahead the price besides the special. All my other companies allow for the hall in our past experience, but wonderful techs, in and out in an appropriate amount of time, polite informative. TY

Report a concern   September 30, 2020 — Rated 7 out of 10 by P.C. Zerorez Tri-Cities
What could we do to improve?

Every time a new tech comes out I learn of another new charge for a service I had received before that I didn't get charged for. Feels like I'm starting to be nickeled and timed only they're not small amounts. I have used Zerorex for years, and now this.

Report a concern   September 30, 2020 — Rated 10 out of 10 by Kristen Rush Zerorez Tri-Cities
What do you like about our products and services?

Works well, no odor


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