Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 22, 2020 — Rated 10 out of 10 by G.P. Zerorez Tri-Cities
What do you like about our products and services?

Very courteous employee. Very professional

Report a concern   October 22, 2020 — Rated 8 out of 10 by D.R. Zerorez Tri-Cities
What could we do to improve?

Great service

Report a concern   October 22, 2020 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Service was excellent, it always is! We were able to tackle some set in stains and even though it costed more than I wanted, it solved the problem and I couldn't be happier. Thank you!

Report a concern   October 22, 2020 — Rated 10 out of 10 by Dennis Poffenroth Zerorez Tri-Cities
What do you like about our products and services?

We appreciated the attitude and friendliness of the guys that cleaned our floors! We also liked how hard they worked and their dedication to do the best job they could do at our house. Since we moved our furniture back in place the floors have dried and we can truly see how good of a job they did in cleaning our floors. We are very pleased that we used Zerorez and also liked how professional and well organized the process and work was from start to finish! Thank you!

Report a concern   October 21, 2020 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Did a great job

Report a concern   October 20, 2020 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Love how my carpets are so clean and soft, without chemicals! Also, the technician was helpful, efficient and professional.

Report a concern   October 19, 2020 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy, my technician, was very professional. He cleaned my 4 bedroom, livingroom, and hallway, very efficiently and spend no more than 2 hours. They carpets were dry with in 4-5 hours. They came out great. No chemicals, no smell. I was happy to see how clean they came out.
Thank you Jeremy!

Report a concern   October 19, 2020 — Rated 10 out of 10 by Cindy Walters Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks very nice and smells very clean.

Report a concern   October 19, 2020 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Wonderful recommendations on how to keep it looking good.

Report a concern   October 19, 2020 — Rated 10 out of 10 by Michele Jensen Zerorez Tri-Cities
What do you like about our products and services?

Your technician was very friendly and did a fabulous job on our carpets!

Report a concern   October 18, 2020 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service.

Report a concern   October 18, 2020 — Rated 10 out of 10 by Tim Shipley Zerorez Tri-Cities
What do you like about our products and services?

The technicians are very friendly and professional

Report a concern   October 18, 2020 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very nice and thoroughly explained everything. Stains from carpet and rocker came out very well.

Report a concern   October 18, 2020 — Rated 7 out of 10 by V.M. Zerorez Tri-Cities
What could we do to improve?

The service rep was awesome and everything was great, until today. When the carpet dried all of the places where pet stains were and were gone yesterday are back and look worse. I paid 100.00 for topical treatment and thought it looked great until it dried. I dont know what I'm going to do now. :(

Report a concern   October 18, 2020 — Rated 10 out of 10 by Nicole Thomas Zerorez Tri-Cities
What do you like about our products and services?

They have never disappointed me! I can always depend on such a good feeling after they’ve finished. The Zerorez servicemen have always been more than willing to inform me about the science behind the cleaning. And though this may not interest some people, I’m left with an educated explanation on why their method works. My clean, fresh-smelling rugs and ducts, the results speak for themselves - clean with no complaints! I’ve always trusted Zerorez services.

Report a concern   October 16, 2020 — Rated 10 out of 10 by Frances Rombaugh Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, courteous, and do a good job often going above and beyond. Very grateful for the great job! Very happy to recommend them to others!

Report a concern   October 16, 2020 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Your Tech did a great job and was very friendly and through in his work.

Report a concern   October 15, 2020 — Rated 10 out of 10 by R.J. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and took precautions during the pandemic. My furniture looks new again. I will certainly callagain!

Report a concern   October 15, 2020 — Rated 10 out of 10 by R.R. Zerorez Tri-Cities
What do you like about our products and services?

Great experience! My floors looks almost brand new. I will recommend Zerorez to all my friends.

Report a concern   October 15, 2020 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

Very satisfied with the results.

Report a concern   October 15, 2020 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Done quickly and efficiently and the carpet looks great.

Report a concern   October 14, 2020 — Rated 0 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You are emailing the wrong person. Take me off your mailing list. Thank you.

Report a concern   October 14, 2020 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The carpets look great!!!! Thanks so much Nick!!!!

Report a concern   October 14, 2020 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

technician did a great job.

Report a concern   October 14, 2020 — Rated 10 out of 10 by Sandra Cueto Zerorez Tri-Cities
What do you like about our products and services?

Michael was GREAT!

I felt kind of bad because I waited too long in between carpet cleanings, but they look amazing again!

Thank You!

Report a concern   October 14, 2020 — Rated 10 out of 10 by Lori Flannery Zerorez Tri-Cities
What do you like about our products and services?

I am happy with the way my carpets look after Zerorez cleans them. The techs are on time, friendly and knowledgeable.

Report a concern   October 13, 2020 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Very thorough and we really enjoyed James.

Report a concern   October 13, 2020 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Service was great and they did an amazing job!

Report a concern   October 11, 2020 — Rated 10 out of 10 by Luis Sambrano Zerorez Tri-Cities
What do you like about our products and services?

Very Thoroughly

Report a concern   October 11, 2020 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

I could not believe how dirty my carpet really was and thanks to Zerorez my carpets are white again and looking almost brand new.

Everyone was great, my only complaint is that it seemed like the person who called me and left a message for me to confirm my appointment forgot to call and did as they were walking out of the office for the night. That almost turned me off from keeping my appointment, especially since this was my first time using the company.

Good thing the technician who came to clean my carpets was amazing and helped with all the questions I had and was very friendly.


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