Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 6, 2020 — Rated 10 out of 10 by D.F. Zerorez Tri-Cities
What do you like about our products and services?

Ryan did an awesome job!!! We can definitely feel the difference in the air quality in our hime!! Thank you!!!

Report a concern   December 6, 2020 — Rated 10 out of 10 by Helen Denhoed Zerorez Tri-Cities
What do you like about our products and services?

Amazing service and promptness!! Carpet looks amazing!! Thank you!! 🎉🎊🌲

Report a concern   December 6, 2020 — Rated 10 out of 10 by Hugo Moreno Zerorez Tri-Cities
What do you like about our products and services?

Great service and fast response ,really good work clean carpet looks like new

Report a concern   December 6, 2020 — Rated 10 out of 10 by Hugo Moreno Zerorez Tri-Cities
What do you like about our products and services?

Fast response and service ,really professional

Report a concern   December 5, 2020 — Rated 10 out of 10 by K.L. Zerorez Tri-Cities
What do you like about our products and services?

This technician was very good. Better than the previous one who cleaned our carpets.

Report a concern   December 5, 2020 — Rated 9 out of 10 by Lydia Minnick Zerorez Tri-Cities
What do you like about our products and services?

Excellent customer service.
Roberto was on-time, very friendly and did a great job!

Report a concern   December 4, 2020 — Rated 10 out of 10 by Cindy Schiimel Zerorez Tri-Cities
What do you like about our products and services?

Excellent staff, service, and communication.

Report a concern   December 4, 2020 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Carpets looks clean and new and service is great.

Report a concern   December 3, 2020 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast & reliable.
Thank you.

Report a concern   December 3, 2020 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Always do a great job at an affordable price.

Report a concern   December 3, 2020 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Your employees are very polite, hard working, and helpful.

Report a concern   December 3, 2020 — Rated 10 out of 10 by Susan Walker Zerorez Tri-Cities
What do you like about our products and services?

We just bought the house and weren't sure the carpets would be saveable The carpets turned out great! The whole house smells clean and the carpets are keepers! Thank You!

Report a concern   December 2, 2020 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

My family was SO impressed with the customer service and overall experience. The carpets and couches are looking back to NEW. We had a great time with our service provider (I feel terrible not remembering his name. I wrote it down but I cannot find it!) and cannot say enough nice things about him. He went above and beyond to describe everything, explain what the products/services did, and did an amazing job!

Report a concern   December 2, 2020 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Great service, use you guys in our business locations also

Report a concern   December 2, 2020 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Quick, effective, and professional. Always has a good result.

Report a concern   December 1, 2020 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

It actually draws out the drift and grime in the carpet. Not just sprays a chemical and rubs it in to the carpet.

Report a concern   November 30, 2020 — Rated 9 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and explained the process. It did take several days for the rugs to dry but so far they seem cleaner because there is no residue.

Report a concern   November 29, 2020 — Rated 8 out of 10 by A.F. Zerorez Tri-Cities
What could we do to improve?

Do a follow up of how area looks after drying

Report a concern   November 27, 2020 — Rated 10 out of 10 by Julian Correa Zerorez Tri-Cities
What do you like about our products and services?

It was my first time using your services and it went really well. The tech made sure to ask plenty of questions and informed me of the process so I knew what to expect before he even started. He also shared personal stories during the prepping process which was a nice conversation to have. I would definitely recommend to friends and family.

Report a concern   November 26, 2020 — Rated 1 out of 10 by S.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Maybe if I followed up, things would be all better. Nick, who did the cleaning, and Edwin who came back to work on spots, were both impressive workers. However, whatever you use as treatment for spots is substandard! Nobody wants to keep having someone come back trying different things on the spots! That's a nuisance and an intrusion. Just use something that works the first time!! I have NEVER had my carpets cleaned and had all the spots still be there the next day!!!

I do appreciate the promptness with which you dispatched Edwin to get the spots up in my family room before my company came. That was commendable!

Report a concern   November 26, 2020 — Rated 10 out of 10 by A.C. Zerorez Tri-Cities
What do you like about our products and services?

Your staff is so friendly, and does a great job.

Report a concern   November 26, 2020 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Very easy to work with. Great job on our carpets. Quick and responsive.

Report a concern   November 25, 2020 — Rated 9 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

Your service was great but didn’t get the stain out😢

Report a concern   November 25, 2020 — Rated 10 out of 10 by Carrie Swafford Zerorez Tri-Cities
What do you like about our products and services?

Excellent Job. Employees are very conscientious.

Report a concern   November 25, 2020 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, great service

Report a concern   November 25, 2020 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Great results

Report a concern   November 24, 2020 — Rated 9 out of 10 by Dawn Shepherd Zerorez Tri-Cities
What do you like about our products and services?

Friendly and thorough

Report a concern   November 24, 2020 — Rated 10 out of 10 by R.W. Zerorez Tri-Cities
What do you like about our products and services?

I love the customer service.

Report a concern   November 23, 2020 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician, Ryan was very friendly, courteous and professional.

We are very pleased with the results. The carpets smell so much
better!!

I know there was a ton of dirt removed....it would have been very impressive if we
could have seen it. Ryan took a picture of an area before and after.

WOW is what we said

Report a concern   November 23, 2020 — Rated 10 out of 10 by M.A.J.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly fast and clean.


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