- Phone: 509-582-9000
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based on 8270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and considerate. He told us what he was preparing to do and then he did it. The results are excellent and I would recommend them locally.
Very responsive to fix an initial problem
I loved the service from the guy who actually came and cleaned the carpets. But from the company itself I was not happy. I asked if they still did the 3 rooms for $99 they said yes and then when the gentlemen was done he told me the total was going to be $30 more then what they initially said. I even asked for confirmation before hanging up when I scheduled the appointment on the phone and the lady assured me that my total would be $113 after taxes and I was being charged $145.
The professional and talented workers who clean the carpets are at the top of my list. The method of cleaning the carpets is equal to the workers - the best.
Carpets look pretty good but honestly I was expecting a better clean. Left a few entry way brown areas that look like weren’t even attempted to remove.
Also didn’t like how “spot cleaning” was an extra cost. With other companies that is expected as part of the clean.
I’d love for you to attempt at getting the entry ways cleaner. Thanks.
Friendly, timely, professional service. Transparent pricing. Family/ pet safe, quality cleaning. We have tried other companies with fast inferior results/ products/ services. Very pleased with ZetoRez- woks definitely recommend them and their services.
I used your service once before on a rug of 20 years. It was horrible but I didnt have the money to put down new carpet. So I told your lil guy just get it sanitized for my grandson. I didnt care of the spots.
He told me he would do his best. WOW! he stayed about 3 hours working on it. His boss came 2-3 times to check on him.
I was so pleased when he finished. The only thing was the red cool aid stain and it was hardly noticable. Yipee!
So when my RV flooded this winter I called on your service again. Again I was totally over whelmed with the way my baby blue carpet looked when he was finished with it. My bathroom was flooded when the shower had not been turned off. (pipes were frozen) So didnt notice it thawed out and started to run. It filled my holding tank and my shower stall and my bathroom. Sigh.......
I used towels to try and dab it up. But it was just to much. When it started to sower I new I had to do something. So I called you.
Your lil guy was very polite and professional. He said he wasnt sure he could get the dark stains out. I told him it was ok. Just to do the best he could. It was the bathroom I was mostly concerned about.
This kid went to work and in no time had finished. He asked if I wanted to go out and check it? I asked him if he was satisfied with how it turned out? He told me well yes. I said then that is good enough for me.
I care for my 93 yr mom and my 5 yr grandson so I didnt find the time to go out to the RV until bed time. I was shocked again at how well my "baby blue" carpet looked.
Praise the Lord!
Thank you for your hard work
God bless
First name removed Riggans
Super professional, communicated well and was friendly. Great job!
Was over charged Devon left vents closed that he cleaned stripped screws out on return vent cover never said anything , left all lights on in house kept front door open , carpet was wet all night had to sleep on couch cuz carpet was wet. Wasnt paying attention just trying to get job done won't hire again
The technician his name is Cody who came to my house to clean my carpets. Was very professional and friendly, and courteous he went above and beyond and did a great job. I would definitely recommend zerorez again and would highly recommend Cody.
The technical service leaves our carpets and upholstery clean, sanitized and no residue left behind. The customer service and personal attention to their customers needs is outstanding. We have been using Zerorez for years and we have referred them to others because of their commitment to customer satisfaction.
Good people, very informative.
They smell good and you have friendly technicians
I do not want any more emails
From the scheduling to the carpet cleaning, my experience with Zerorez was exceptional. Cody (the tech) was friendly, professional, and efficient. He informed me of the process for the carpet service with excellent customer service. I look forward to working with Zerorez again!
Thanks,
First name removed
No soapy residue
I love all all the products and services that zerorez does! Very professional and polite!
on time and quick
Technican's were on time and super friendly. Explained everything they were doing and why they were doing it. Very happy with the job that was done, my couch looks amazing!!
Service person
Service was great. The process used is quick and doesn’t leave a strong scent or residue behind.
Your services person was great!! Very good employee!!! Hope to have him back someday.
Thorough. Good cleaning job. Polite guy t work with. Did a great job
Zerorez has done an outstanding job on all the cleaning projects we have asked them to do. I would highly recommend them for any carpet or tile cleaning projects that you might have.
Arrived on time, great service and the carpets look great!
It was quick, mess free, and they did an excellent job.
Service was awesome. I was kept informed of arrival time, he was quick and thorough, and genuinely a nice guy. Thanks, Michael! Well done!
My carpet is clean and looks like new. The young woman that came to clean was polite and friendly.
The tech explained what he would be doing and finished in a timely manner.
The carpet as a whole looks great, But they Didn’t really work on the edges of my carpet very hard and it’s still dirt stained.