Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 8, 2022 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

They were professional and friendly. Got the job done!

Report a concern   May 8, 2022 — Rated 10 out of 10 by S.O. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was friendly and did a everything as requested.

Report a concern   May 7, 2022 — Rated 10 out of 10 by Joe Delez Zerorez Tri-Cities
What do you like about our products and services?

Fast dependable get what you pay for

Report a concern   May 6, 2022 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Products are environmentally friendly. Technician was courteous and cared about our satisfaction.

Report a concern   May 6, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Our technician was Ryan. He was extremely friendly and was quick to get started. Didn't mind my pitbull following him around. He gave a quick look at all areas and then got started. He was done in about 45 min with 2 bedrooms and the living room. I like that it was a very quick process. The floors look great and dried within a few hours.

Report a concern   May 6, 2022 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

fast, efficient, professional.

Report a concern   May 6, 2022 — Rated 10 out of 10 by Cody Beckstrom Zerorez Tri-Cities
What do you like about our products and services?

Friendly worker who came to my place on time and let me know everything that was going on with recommendations to improve service.

Report a concern   May 5, 2022 — Rated 0 out of 10 by Y.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You guys had to cone back and clean my carpet

Report a concern   May 5, 2022 — Rated 10 out of 10 by Ashlee Gonzales Zerorez Tri-Cities
What do you like about our products and services?

We were extremely happy with Zerorez! We have three dogs and our oldest sometimes has accidents. Zerorez was able to get the stains out and was professional and timely. The carpet looks and smell amazing! Would recommend 10/10

Report a concern   May 4, 2022 — Rated 7 out of 10 by S.M. Zerorez Tri-Cities
What could we do to improve?

We were very pleased and the technician was very friendly!

Report a concern   May 4, 2022 — Rated 10 out of 10 by L.W. Zerorez Tri-Cities
What do you like about our products and services?

Our neighbor recommended your company. Devyn was prompt, professional, courteous and polite.

Report a concern   May 4, 2022 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

friendly, is concerned of corners in home, ability to show dirty spots we couldn't see

Report a concern   May 4, 2022 — Rated 10 out of 10 by M.R. Zerorez Tri-Cities
What do you like about our products and services?

Explanation before hand and also the light that shows where spots are.

Report a concern   May 4, 2022 — Rated 10 out of 10 by Cathy Gana Zerorez Tri-Cities
What do you like about our products and services?

Service was great as always and a very friendly and helpful technician

Report a concern   May 3, 2022 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

A great job removing stains from my carpets! Floors always looks brand new.

Report a concern   May 3, 2022 — Rated 10 out of 10 by S.D. Zerorez Tri-Cities
What do you like about our products and services?

It leaves no residue and it's clean after they leave

Report a concern   May 1, 2022 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

They do a good job and are on time

Report a concern   May 1, 2022 — Rated 10 out of 10 by T.J. Zerorez Tri-Cities
What do you like about our products and services?

They do a great job.

Report a concern   April 30, 2022 — Rated 10 out of 10 by Judy Robins Zerorez Tri-Cities
What do you like about our products and services?

They are pleasant fast and efficient

Report a concern   April 29, 2022 — Rated 0 out of 10 by J.A.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are now 4 places in base molding where paint was chipped off. Plus the carpet does not look much better. Totally disappointed.

Response from Zerorez Tri-Cities:

Thank you for your feedback Julie. We will be reaching out to you today to get some more information about your cleaning with us, and see what we can do to help make your experience with us better!

Report a concern   April 28, 2022 — Rated 9 out of 10 by E.A.B.H. Zerorez Tri-Cities
What do you like about our products and services?

We like the attention to detail that your staff operates with. The cleaning technician was very respectful of our home.

Report a concern   April 28, 2022 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

They always do a great job and their people are always courteous.

Report a concern   April 28, 2022 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez is always prompt, professional, and helpful. We are satisfied customers and have been for years.

Report a concern   April 26, 2022 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Carpets are so much cleaner after the wonderful service man did his magic!

Report a concern   April 25, 2022 — Rated 8 out of 10 by B.H. Zerorez Tri-Cities
What could we do to improve?

Techs were prompt and very courteous - overall very happy with your service

I was supposed to receive a receipt via email that never arrived. The total was $257 for William Last name removed

Report a concern   April 25, 2022 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Edwin and his team did an excellent job!

Report a concern   April 24, 2022 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look awesome! So glad I had this dobe!

Report a concern   April 23, 2022 — Rated 10 out of 10 by David Bragg Zerorez Tri-Cities
What do you like about our products and services?

Zerorez representative was extremely courteous and worked hard. Carpets are very clean.

Report a concern   April 23, 2022 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

ATTTTTTTTTTTTTTTTTTTTTTT Five Star

Report a concern   April 22, 2022 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

I love the techs that are always so friendly and have an answer to every question! Also learning about their all natural products that they use that’s so awesome !!


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