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based on 8270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My rugs look and smell great!
Make sure the cleaner guy knows how to run the tile cleaning machine. We ended up with way too much water on the tile floor. I brought in five or six spare towels from the garage to use to sop up the water.
On the plus side, the tile and grout ended up looking awesome.
The carpet looks much better too.
I love the scent, everything is natural, our tech was able to get the stains out, he worked quickly but was very thorough and cheerful.
Great other than the fact our house still smells musty 2 days later. Not sure how to fix that
Good work ethic by the people.
The quality of the person that came to my house. Super polite and friendly.
Great work, quick efficient and good prices. I love that it doesn't smell when drying.
Great service, technician did an outstanding job, was friendly, informative and professional. Carpet looks great.
I am really happy with the service provided by the zerorez, particularly the guys who came to out house done a fabulous job, i will recommend this guy for anyone who would like to use their service.
Was very expensive, extra charge for a closet floor that I hadn’t wanted done and cleaner didn’t come in with mask on and we had to ask him to put one on and no booties.
We apologize you weren't satisfied with your experience with us and we will be in touch to see what we can do to help. As for the mask and shoe covers, those are both a policy of ours and we appreciate you bringing this to our attention so that we can take appropriate action.
I like no chemicals and the carpet dries quickly. The staff is always courteous and respectful. I have used 0 Reyes Circle times and have been pleased for the most part.
Professional, prompt
The team that comes out is always very friendly and professional. I appreciate that so much. They do a wonderful job and they work in a very timely manner.
Excellent communication and service. Our carpet smelled amazing after the cleaning.
Excellent communication and very professional service technicians!
Our carpet and couch look and smell great. It was a little expensive for what I had done, especially since I had to have a minimum charge just to get someone out here. I only have carpet in our bonus room, so I had to add things just to get to the min charge.
Overall I am very happy!
Nick was very professional and did a great Job. Would recommend Zerorez for your cleaning service.
The technician was quick and effective. He made sure to give us professional advice on how to treat the dog urine on our carpets. We finally can lay on the floor and not smell dog pee
Overall experience has always been good.
Polite and efficient Reps who go out of their way to do a great job.
It was pricey, But the young man did a great job. the couch and carpet and area rug just look a ton better. You all need to work on your communication with each other.
Jordan showed up on time. He was very pleasant and ready to tackle the job. I really appreciate his work demeanor and dedication to customer satisfaction. Jordan was able to adress all my concerns with our carpets and stains. His confidence in his knowledge and dedication put my worries at ease. The carpets are now completely dry and the spots I was concerned about, did in fact lighten up and disappear. Thank you Jordan, for a job well done that certainly exceeded our expectations! We hope Zerorez knows what an awesome employee they have! Thank you for being professional, proficient and positive!! You can count on us to be a return customer in the future!
Left it very clean and did it fast
The stains didn't come out as well as I had expected.
Thank you for your feedback! The Zerorez team is dedicated in providing superior products and services to our customers and will be in touch with you to see if there is anything we can do to improve your experience with us. Please know that we have a 30 day satisfaction guarantee and will come back to your home, free of charge, to re-service any areas you are not completely satisfied with! :)
This is our third year that we have had your company come to our residence and cleaned our carpets. Everyone of your technicians that have come to clean our carpets were vey professional and detailed oriented. They treated our house like they were in their on home.
You guys are awesome. Carpets were very clean and also very soft. Dried in 4 hours. Your carpet guy was so friendly and polite. Will definitely use your service again.
When we requested the appointment we had put about the radio Special they texted me and notified me the current ad didn’t qualify to clean the 3 rooms. The next day I saw the Television had a commercial for 3 room special. At least in other places when you ask about the specials they notify you what they have available and this company made me feel that all they care about is making money not so much about happy customers
Nothing. I have used you guys twice, both times the results were OK. Nothing great nothing horrible. I don’t know who I would recommend, but my comment to a friend would be, there are OK.
The technician was very professional and courteous
On time service. Friendly staff and the results made the carpet soft and it smelled clean.