Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 24, 2021 — Rated 10 out of 10 by Emily Anderson Zerorez Tri-Cities
What do you like about our products and services?

Amazing service and my carpets never looked better!

Report a concern   April 24, 2021 — Rated 0 out of 10 by J.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

After being charged $195 for biological treatment sub extraction ($65 each for 3 rooms) AND $90 for biological treatment ($45 each for 2 rooms) at the encouragement of your technician, there are still still stains and even spots that clearly weren’t cleaned. I understand all your disclaimers and that my husband approves the service. I was very dissatisfied and upset when I arrived home from home. There are spot that clearly WERE NOT cleaned and still some stains from animals. My husband got out our personal carpet shampoo machine and was able to get up the stains on the carpets that were cleaner that your technician left. We will not recommend your services to anyone.

Report a concern   April 24, 2021 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Excellent service

Report a concern   April 23, 2021 — Rated 10 out of 10 by S.N. Zerorez Tri-Cities
What do you like about our products and services?

No after odor, quick and on time.

Report a concern   April 23, 2021 — Rated 10 out of 10 by C.D. Zerorez Tri-Cities
What do you like about our products and services?

How fast and how well they get the job done.

Report a concern   April 23, 2021 — Rated 6 out of 10 by A.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are some really wet spots still on my carpet after 2 days, not sure if they just did not get sucked up or why that would be that way.

Report a concern   April 23, 2021 — Rated 10 out of 10 by Kathi Hewitt Zerorez Tri-Cities
What do you like about our products and services?

Jordan arrived on time, explained his procedures, answered our questions and did a thorough job cleaning our carpets.

Report a concern   April 23, 2021 — Rated 10 out of 10 by D.A. Zerorez Tri-Cities
What do you like about our products and services?

Guaranteed 30day satisfaction

Report a concern   April 21, 2021 — Rated 10 out of 10 by Errin Rydberg Zerorez Tri-Cities
What do you like about our products and services?

The results were amazing. The service was done very quickly and professionally. We would definitely recommend Zerorez. Thank you

Report a concern   April 21, 2021 — Rated 10 out of 10 by Kelly Decker Zerorez Tri-Cities
What do you like about our products and services?

What a great job your company did for us. Devon arrived on time and was very courteous and pleasant. He did a walk through explaining the process, what to expect and dry time. My carpet looks great!!

Report a concern   April 20, 2021 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians did a great job!

Report a concern   April 19, 2021 — Rated 10 out of 10 by Verna Hunt Zerorez Tri-Cities
What do you like about our products and services?

We liked how fast we were serviced by Zerorez, along with the fact that they don't add chemicals to the rug. They were in and out of our office building in a short time, but did a very thorough job!

Report a concern   April 19, 2021 — Rated 10 out of 10 by F.A.T.L. Zerorez Tri-Cities
What do you like about our products and services?

Jordan did a great job and was very personable!

Report a concern   April 17, 2021 — Rated 10 out of 10 by Chris Mayfield Zerorez Tri-Cities
What do you like about our products and services?

I appreciate Zerorez commitment to quality, service, and follow up. Our friendly technician, Ryan, arrived on time and went right to work, checking for any problem spots, and giving suggestions about how to keep any recurring problems from happening again. He pre-treated the handful of bothersome stains, and they are no longer a problem. My carpets, which are 10 years old, looked brand new after the technician finished. This is my fourth time booking them and I continue to be very happy with the service provided.

Report a concern   April 17, 2021 — Rated 10 out of 10 by Laurie Rost Zerorez Tri-Cities
What do you like about our products and services?

Responsive and answered all of my questions before I scheduled. They got us scheduled within a couple days. They were timely, professional, and my carpets look amazing!!!!!

Report a concern   April 16, 2021 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

The service was fast and efficient from the beginning to the end! After the service was done, I couldn't recognize the carpet! In one word: EXCELLENT!!!

Report a concern   April 16, 2021 — Rated 10 out of 10 by S.U. Zerorez Tri-Cities
What do you like about our products and services?

The carpet was cleaned and took out the stains when we bought the house.

Report a concern   April 16, 2021 — Rated 10 out of 10 by Nicole Liebert Zerorez Tri-Cities
What do you like about our products and services?

I love that your products are all-natural. My carpets look clean much longer using Zerorez. My son came home from school and was smelling the carpet.....when I asked what he was doing he said "I love that smell". Pretty impressive when carpets smell so clean the kids even notice. :)

Report a concern   April 16, 2021 — Rated 10 out of 10 by C.Z. Zerorez Tri-Cities
What do you like about our products and services?

The communication from Zerorez was clear and timely, the technician was professional and kind, and the entire cleaning process for my whole home took less than an hour and looks awesome! I'm very satisfied!

Report a concern   April 16, 2021 — Rated 9 out of 10 by A.J. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service from Devin. Professional.

Report a concern   April 16, 2021 — Rated 10 out of 10 by Valerie Eveland Zerorez Tri-Cities
What do you like about our products and services?

The tech was in time and worked quickly removing stains on the carpet.

Report a concern   April 16, 2021 — Rated 5 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Too expensive for just an ok clean.

Report a concern   April 15, 2021 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

I was told how your product was different from others. Very friendly and will come back to you when needed.

Report a concern   April 15, 2021 — Rated 10 out of 10 by Linda Goodsel Zerorez Tri-Cities
What do you like about our products and services?

The Best!!! Couldn't ask for better

Report a concern   April 14, 2021 — Rated 10 out of 10 by R.V. Zerorez Tri-Cities
What do you like about our products and services?

Ryan was super helpful, professional, and friendly!

Report a concern   April 14, 2021 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Clean tile and great employee.

Report a concern   April 14, 2021 — Rated 10 out of 10 by Kathy Legard Zerorez Tri-Cities
What do you like about our products and services?

The tech. did a wonderful job cleaning my carpet and a chair. He was knowledgeable and friendly.

Report a concern   April 12, 2021 — Rated 10 out of 10 by T.H. Zerorez Tri-Cities
What do you like about our products and services?

Our tech was friendly and our carpets look and feel amazing.

Report a concern   April 12, 2021 — Rated 10 out of 10 by H.M. Zerorez Tri-Cities
What do you like about our products and services?

Very quick and friendly service.

Report a concern   April 11, 2021 — Rated 10 out of 10 by D.G. Zerorez Tri-Cities
What do you like about our products and services?

Service tech was very good at his job he did a very thorough job. Very pleased thank you Devyn.


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