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based on 8270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Edwin did a great job of cleaning tile and carpet!
The stripes left behind from the first cleaning are gone. Thank you!
Very satisfied with the carpet cleaning
Like the gentleman who did the carpet cleaning, liked the price, loved the smell, and the carpets look great!
The professionalism of your employees
Friendly, quick and good service
Timely, friendly, good job cleaning,
Ryan was very personable and took the time to explain the various treatments
Awesome service. Carpets feel brand new. Would never use any other company but ZeroRez. Thanks so much!!
Very good job!
Waiting to hear about tile cleaning!
Friendly and efficient!
Brandon was quick and efficient. Our carpet looks even better than when we moved in!
Your techs were quick, efficient, friendly, respectful and knowledgeable. Stains were gone and only 2 came back. Prices are ok but the add-on services (i.e. add scent) are a bit overpriced.
Nothing! Worst experience of my life!
Our Zerorez team is dedicated to providing superior customer service and products to our customers and take it seriously when our service does not meet or exceed expectations. We appreciate your feedback and allowing us to come back to your home as part of our "Gotta Love it Guarantee". In the rare instance our re-service doesn't meet your expectations; we are usually dealing with carpet that is damaged beyond repair. Please understand there are several factors that cause permanent staining and/or damage to your carpet and unfortunately we are unable to reverse those.
They saved my carpet!! It’s like a clean slate for my home. So happy 😃
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Had many pet stains and now my carpet looks brand new thanks to these guys.
Excellent work all around. Thank you.
Fixed the problem even though it took three triod
FRIENDLY SERVICE AND REALLY CLEAN CARPETS.
Easy Peasy Always friendly.
We hadn't had our air ducts cleaned in over thirty years! You can imagine how dusty they were!
Ryan Kirby did a very thorough job of cleaning them. I would highly recommend Zerorez if you need your air ducts cleaned.
Kathy Mccall
Same day service was amazing.
Nick was polite and friendly. Did his job well. Knowledgeable about product and recommendations. Answered questions thoughtfully.
The carpet cleaning services did not get stains out of the carpets as well as I expected it to with the specialized water treatment. They also left orange stains on the carpet that weren’t there before. It ended up being much more expensive than I had planned and still did not get the stains up. Overall the technician was friendly but I can’t say I would pay nearly $400 again to have the stains not be removed and to have orange spots left in other places.
The cleaner arrived early (with permission) and worked efficiently. This is the second time I've hired Zerorez, and I plan to do so again in the future.
The two gentlemen that came to my house did a fantastic job not just with the carpet washing which is amazing my carpet is back to looking clean and best of all my wife says she can longer detect the smell she complained about and it dried really quick back to the two gentlemen they were very respectful and we'll mannered they one being trained was very attentive to what the one training was explaining to him and the trainer hasa gift I've never before seen someone with such patience and explain in detail not only what needs to be done but why is being done
The lack of price disclosure was dissatisfying. I was unhappy to learn even after expressing our pet spot concerns over the phone no prices were mentioned. Our quote was $139 and it ended up at $393 with the treatments. While I understand there are costs for the products there should have been a transparency when booking the appt of what to expect. I was in shock with the tech and the prices while he was already in my home to do the service and could not turn him away and we are on a time crunch. These prices need to be available for customers to review and compare. It is unfortunate as we love to support local we would not recommend.
Thank you for your feedback. We at Zerorez do our best to provide excellent customer service and as accurate quotes over the phone as possible. During our phone consultations our goal is to provide details in regards to how our pricing is structured and how our onsite quotes are created by your technician. However, quotes for additional treatments can be tricky, since our representatives are not in the home to assess the problem areas, this makes it difficult to know severity and in some cases what the issues might even be. Because of this, our representatives are required to disclose that all pricing is subject to our technicians assessment on the day of the cleaning. It is disappointing to hear we have let you down but we appreciate your feedback and will use it to help our team members grow.
Service was good and carpet looks a lot better
Professional, works well. Appreciated
I liked the professionalism shown by the workers. The final product was very good. I would recommend Zero-rez.