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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our service technician was fantastic!!
Excellent communication, quick scheduling, transparent regarding costs & options. We'll definitely utilize Zerorez Tri-Cities for future needs! Thank you!
Professionalism of technician.
Your sales promotions advertise 3 or 4 rooms for a given price. Actually, It would be better described as so many square feet for the quoted price.
I liked it very much , the young man who came and cleaned the carpets was polite and very professional
This time we will not hire you guys back
Dan, I am sorry to hear you did not have the best experience with us at your recent cleaning. We will be reaching out to you today to see what happened and if there is anything we can do to improve your experience with us! Always remember we have a 30 day satisfaction guarantee where we will come out and re-clean the areas with our basic cleaning that you were not satisfied with at no cost to you!
As advertised no residue left. Employees do an excellent job. Brain and Ryan.
The tech hit wall corners, baseboards and furniture with the hoses. Did not pay attention and was not careful when cleaning.
LeeAnn, we will be reaching out to you today to hear a little more about what happened and hopefully get some pictures to see what the best next steps would be for you.
Our carpet & duct cleaner was quite efficient and did a good job for us
You were on time. You did a great job. Thanks
Excellent service, timely, professional and really know their stuff. I had carpet, area rugs and a couch cleaned and it all looks and feels new again. Thanks!
Simple, efficient, staff are knowledgeable.
Take a bit longer cleaning all spots.... Some look really good, others not so much.
All I wanted was a basic cleanup for now as we have a new puppy. It is an amazing difference.
Come back and finish the job
I will never use any other company except Zeroex. My carpets are super clean and the man that did the service was so nice.
Jordan, our service technician was phenomenal! We initially scheduled a whole home carpet cleaning with no additional services. What was great about Jordan was he didn’t hard upsell; he answered all our questions and educated us on the values of available services, allowing us to decide what was best for our home. Once fully informed, we added the spot and topical treatments to almost every room. During cleaning he checked in with us after each step of the process. Once all said and done, our bill had more than doubled but we felt confident in services rendered AND our carpets looked and smelled fantastic.
Thanks for the great customer service!
Professional, friendly and quick.
A lot of space cleaned for the price..
Great quality
The cleaning this time seems much quicker than the past. The guy finished our entire house (6 rooms total) in just over and hour. Maybe they’ve improved the process and make it faster, but I vaguely remember it used to take much longer. The carpets are nice and clean afterwards so no complain there. Wish they have more discounts for larger houses than 3 rooms.
Thorough and professional. Customer satisfaction is of utmost important: they came back out to the house to make sure the stain was completely removed.
Our shampoo tech, did a very thorough and excellent job, not only did the carpet come out great but he was friendly helpful and could not have been better. Excellent service.
Been using Zerorez for years. Never had a bad experience. Great people to work with. Highly recommend Zerorez!!!
We love knowing that our carpets are clean, but without chemical residue. The technicians are always friendly and courteous
Love the way the carpets feel and smell after the service.
Here is my Google review. To make it right, you probably need to invest more in hiring your people. In addition, you probably need to do hime assessment to give better estimate, the tech you sent out told my wife that our carpet is super clean and doesn’t need this kind of deep cleaning. So if you had a home pre inspection/assessment I would have saved $160.
Google review
Well, this was the first time we use zerorez and probably the last. The tech came inside to clean our four bedrooms upstairs. My wife asked him several times to remove his shoes before going up but he never listened (he put a sleeve on for one time then her removed it). And some of the dirty water from the cleaning machine were seen on the carpeted stairs. In addition, we are thinking we could have achieved the same, if not better, level of cleanliness using a carpet washing vacuum cleaner . Most likely not to use them again.
Majd, I am sorry to hear you did not have the best first impression possible with us. I want to thank you for your feedback and let you know we will be reaching out to you today to see how we can improve your experience with us.
You came at the exact time that you said.
You’re professional work was extremely helpful.
I just want you to know that I am grateful for the job you did
Thanks again for the 99 dollar special and the job you did on my couch and
Chair
I know my pets enjoy the new carpet smell 😊👀
Thank you again and thank Devon
James Steven Cunningham 😀
Clean up the mess on my driveway the glass. And tell me that a vet broke.
Ryan was just perfect. Informative, knowledgeable, fast and thorough with superb results!