Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 17, 2021 — Rated 8 out of 10 by J.O. Zerorez Tri-Cities
What could we do to improve?

Not sure

Report a concern   March 17, 2021 — Rated 9 out of 10 by Marnie Vitt Zerorez Tri-Cities
What do you like about our products and services?

It was great. Carpet cleaner was on time and very thorough.

Report a concern   March 15, 2021 — Rated 9 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Quick to schedule and friendly customer service rep

Report a concern   March 15, 2021 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional and Nick did a great job..

Report a concern   March 14, 2021 — Rated 0 out of 10 by L.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I would not recommend this company. It looked the exact same. I had to go buy a carpet cleaner hours afterwards to do it myself. I was able to get spots out, but this is why I hired as I did not want to do it myself. This ended up costing double plus time.

Response from Zerorez Tri-Cities:

Hi Lisa! I apologize you weren't satisfied with our cleaning. We will be in touch with you to see what we can do for you to make it right.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Candace Osborne Zerorez Tri-Cities
What do you like about our products and services?

Loved the way the house looked when they were done.

Report a concern   March 14, 2021 — Rated 0 out of 10 by T.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Will not use you again!

Response from Zerorez Tri-Cities:

The Zerorez is dedicated to providing superior products and services to our customers and we take it seriously when our service does not meet or exceed expectations. Please know Zerorez offers a 30 day Satisfaction Guarantee and will come back to your home free of charge to re-service any areas you are not completely satisfied with. We will be in touch with you shortly to see if we can find a resolution for you.

Report a concern   March 14, 2021 — Rated 10 out of 10 by Philip Nicholson Zerorez Tri-Cities
What do you like about our products and services?

Showed up early, had documents from the last time they cleaned the carpets and offered a huge discount.

Report a concern   March 13, 2021 — Rated 10 out of 10 by S.Q. Zerorez Tri-Cities
What do you like about our products and services?

Your carpet tech Branden was great. Explained every bit of what he was doing. Carpet cleaning made the carpet so clean and smell so much better.

Report a concern   March 12, 2021 — Rated 10 out of 10 by Elias Correa Zerorez Tri-Cities
What do you like about our products and services?

Services are awesome

Report a concern   March 11, 2021 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Kind friendly service. Excellent work

Report a concern   March 11, 2021 — Rated 7 out of 10 by T.Z. Zerorez Tri-Cities
What could we do to improve?

I have had another area rug cleaned before from you, with better results. This time the edges of the rug are rippled. She said they would flatten out but they have not. The edges color is inconsistent and looks like in places it did not get sprayed or cleaned. The rug is not old less than a year, gets vacuumed every other day and has been in storage for the last two months. She did a fabulous job getting two spots from my cat off the carpet though!

Report a concern   March 11, 2021 — Rated 10 out of 10 by jae ellig Zerorez Tri-Cities
What do you like about our products and services?

I'VE USED YOU GUY'S SEVERAL TIMES FOR HOME AND BUSINESS. VERY PROFESIONAL

Report a concern   March 11, 2021 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

They were able to remove many spots from my white carpet in my service representative was very pleasant and very helpful and very informative

Report a concern   March 11, 2021 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Reliable

Report a concern   March 10, 2021 — Rated 9 out of 10 by A.P. Zerorez Tri-Cities
What do you like about our products and services?

We had our air ducts cleaned annd carpets cleaned. Technician was very friendly and answered all my questions. Was happy with services performed. Only thing that we had an issue with was a misunderstanding on pricing after adding services after original quote was given. Was very happy with how the office handled the situation. Would recommend to family and friends.

Report a concern   March 9, 2021 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Customer Service was easy to work with. And the carpets look great. Thanks

Report a concern   March 9, 2021 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

Caleb was great!

Report a concern   March 9, 2021 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

Cleaning

Report a concern   March 8, 2021 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

The service person made sure the job was done and we were serviced professionally and timely.

Thank you

Report a concern   March 8, 2021 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Our tech was beyond great. He was super personable and did a fantastic job. I’m just super happy with the service!

Report a concern   March 8, 2021 — Rated 10 out of 10 by Saundra Meyer Zerorez Tri-Cities
What do you like about our products and services?

Super job!! Efficient, clean, did everything we asked. Will definitely use again. Excellent

Report a concern   March 4, 2021 — Rated 10 out of 10 by A.F. Zerorez Tri-Cities
What do you like about our products and services?

Got out stains

Report a concern   March 3, 2021 — Rated 6 out of 10 by S.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There is too much dirt underneath each Air vent. I wish you have a mechanism to keep the dust/dirt while cleaning the air duct. We had to clean the whole house still we ran into dust allergy. The people are great to work with except you need to make sure no dust is left behind.

Thanks

Report a concern   March 2, 2021 — Rated 1 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The customer service was great but the carpets look the same. All the dirt and stains look the same from before they got cleaned.

Report a concern   March 2, 2021 — Rated 8 out of 10 by J.P. Zerorez Tri-Cities
What could we do to improve?

The cleaning was great. The tech was very thorough and careful with our furniture and walls.
However he was 30 mins late and had difficulty with his truck. This caused him to finish this
job 2 hours late. I had an appointment that I missed due to this. Next time we need more punctuality. Integrity Financial Services.

Report a concern   March 1, 2021 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

We had a very good technician Nick, he did a wonderful job , was very nice and professional The carpets looked amazing. There was a stain from a previous tenant from coolaid that he got out easily.

Report a concern   February 27, 2021 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

Rep was professional. Took care in not messing up walls with corner guards. Carpet looks great

Report a concern   February 27, 2021 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very professional and very through he did a good job cleaning the carpet in the room I requested. I would definitely recommend Zerorez

Report a concern   February 27, 2021 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Great guys doing the work! Recommended to me and I was not disappointed!


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