Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 9, 2021 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Very nice people to work with and they did a great job when they said they would do it!

Report a concern   July 9, 2021 — Rated 10 out of 10 by John Dike Zerorez Tri-Cities
What do you like about our products and services?

Carpet were cleaned professionally, on time with great results. Highly recommend ZEROREZ!

Report a concern   July 9, 2021 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

Once again I am completely satisfied with the cleaning of my carpet. Jordan was polite and courteous. He did a great job was here on time. He finished in a timely manner.
Thank you for a great job well done!

Report a concern   July 8, 2021 — Rated 9 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Good prices, quick service!

Report a concern   July 8, 2021 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaner did a great job. He was friendly and professional. Will use this service again.

Report a concern   July 8, 2021 — Rated 9 out of 10 by J.E. Zerorez Tri-Cities
What do you like about our products and services?

Wide range of products and services with overall quality.

Report a concern   July 7, 2021 — Rated 10 out of 10 by Steve Goetz Zerorez Tri-Cities
What do you like about our products and services?

The tech was very efficient and thorough. Although it was hot he was still very pleasant and had a smile on his face.

Report a concern   July 7, 2021 — Rated 8 out of 10 by N.C. Zerorez Tri-Cities
What could we do to improve?

I appreciate the service person came back after I called in for a redo in the office. He tried his best and it did improve a little, it was a high traffic area and therefore hard to clean. The rest of the house looked very good.

Report a concern   July 6, 2021 — Rated 10 out of 10 by Robin Hoffman Zerorez Tri-Cities
What do you like about our products and services?

Very courteous and thorough. I’m very satisfied with the results! Thanks!

Report a concern   July 5, 2021 — Rated 5 out of 10 by J.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not sure if the technician went over all my carpet as the carpet as a whole looks cleaner but hardly none of the dirt spots came out. There as dark as they were before the carpet got cleaned. I would like a experienced technician to come take a look.

Thank you,
Joyce Perry

Response from Zerorez Tri-Cities:

Thank you for your feedback! I am sorry to hear you are not completely satisfied with your cleaning! We do have a 30 day Satisfaction Guarantee where we will come out and clean any areas that did not meet or exceed your expectations. I will reach out to you today so we can get this taken care of for you.

Report a concern   July 4, 2021 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was excellent both when booking the appointment and the technician who came to the house. Love the product used to clean and keep us safe

Report a concern   July 4, 2021 — Rated 10 out of 10 by Amy and Troy Ayres Zerorez Tri-Cities
What do you like about our products and services?

Cameron did a great job!!! He was on time, friendly, and did a great time!!!!

Report a concern   July 4, 2021 — Rated 10 out of 10 by N.Z. Zerorez Tri-Cities
What do you like about our products and services?

During the service our home was protected by wearing shoes covers and wall covered to prevent damage.

Report a concern   July 3, 2021 — Rated 10 out of 10 by Michelle Kovach Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was able to get out stains I thought were hopeless. My carpets are clean and smell wonderful. The technician was professional and communicated everything he was doing. I asked for additions and he communicated the price difference so that I could make an informed decision. I highly recommend Zerorez.

Report a concern   July 2, 2021 — Rated 10 out of 10 by Laura Scott Zerorez Tri-Cities
What do you like about our products and services?

Will always use your service.

Report a concern   July 2, 2021 — Rated 10 out of 10 by Benjamin Garza Zerorez Tri-Cities
What do you like about our products and services?

The carpets look great!

Report a concern   July 1, 2021 — Rated 10 out of 10 by Teresa Anderson Zerorez Tri-Cities
What do you like about our products and services?

I had a 5 star service from Zerorez. The Technicians were outstanding. They were smartly
Dressed and groomed and very attentive. They were professional and thorough.
I had a 10K dollar hand hooked wool rug picked up by them and transported to Spokane . They contract with a vendor there to bathe the rug. It came out stunning.
In my house I had them clean and seal my two tile showers and my kitchen floor.
I’m very happy with their service. I highly recommend them

Report a concern   June 29, 2021 — Rated 10 out of 10 by D.Y. Zerorez Tri-Cities
What do you like about our products and services?

The worker that cleaned our carpets was quick and efficient.

Report a concern   June 28, 2021 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

They are always on time. Always friendly, and always go out of their way to ensure that the customer is getting their needs met.

Report a concern   June 28, 2021 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Completely eliminated my stains! Already recommended your company to friends

Report a concern   June 27, 2021 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

That it is non toxic and still cleans the carpet, no chemical residue.

Report a concern   June 27, 2021 — Rated 10 out of 10 by P.J. Zerorez Tri-Cities
What do you like about our products and services?

Always do a great job!

Report a concern   June 26, 2021 — Rated 0 out of 10 by S.A.M.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The rug on the stairs and in certain spots looks dirtier than before.

Response from Zerorez Tri-Cities:

Thank you for your feedback. I'm sorry to hear you weren't satisfied with your cleaning. Please know Zerorez offers a 30 Day Satisfaction Guarantee and will come back to your home free of charge to re-service any area you are not completely satisfied with. We will reach out to you today to get more information about your experience and see if you would be interested in this option.

Report a concern   June 25, 2021 — Rated 8 out of 10 by K.H. Zerorez Tri-Cities
What could we do to improve?

There were places that did not get as clean as I would have liked. Half of the bathroom was not as clean as the other half. The light in the room is not very good so that very well have been the problem. There were still some spots in the kitchen that weren’t as light as others.
Now having said that the young man that did the work was very nice and worked hard. I have too many things going on right now to have you come back and fix it. I decided I need to do the kitchen every year so I will schedule something with you next year and perhaps we can get it better. Please don’t punish the young man in any way, it could have been the grout was not quite dry when he left and didn’t see the color difference.

Report a concern   June 25, 2021 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Jordan did an excellent job. He carefully explained the process to me. I pointed out 3 areas that concerned me and he did a great job to clean those areas. He also suggested putting on a protective coating and I agreed that was a good idea.
We have had your service before and we will use you again. Thank you.

Report a concern   June 24, 2021 — Rated 9 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

YOU TAKE CARE OF YOUR CUSTOMERS.

Report a concern   June 23, 2021 — Rated 8 out of 10 by K.P. Zerorez Tri-Cities
What could we do to improve?

I can’t think of any way this service could have been improved

Report a concern   June 23, 2021 — Rated 9 out of 10 by Mary Berndt Ramirez Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals, dries fast, and carpet feels and looks clean, reasonably priced.

Report a concern   June 21, 2021 — Rated 10 out of 10 by Deborah Bell Zerorez Tri-Cities
What do you like about our products and services?

We appreciated so very much about our interaction with this company. We were able to easily schedule an appointment on-line and receive services with only two-day lead time! The company communications was excellent, using both telephone and texting. They stayed in touch with us on the day that the technician was to arrive, letting us know when to expect him. The technician was kind and efficient. We had some stains on a light beige carpet in heavy traffic areas. We didn't know what the stains were from, so he had to guess at which products would be best for treatment. All stains are gone and the house is fresh and clean! I would highly recommend

Report a concern   June 21, 2021 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I thought the young man that cleaned the carpet was very nice and professional. He did a Great Job!


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