- Phone: 509-582-9000
- Visit Website
based on 8892 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your cost for businesses, and your lack of applying the coupons told on radio since they don't specifically say residential only, leaves the cost so high, it is hard to repeat this cleaning often enough. Your work seems great as I have gone one year without cleaning. It isn't the frequency I want. Paying near $400 for a good, easily done job, makes me hesitate.
The technican nicked the trim in multiple sections on guestroom door and a section of the hallway wall. I've used Zeroez before and never had this happen.
Raene, I am sorry to hear we did not meet your expectations! We will be reaching out to you today for more information about your experience. Thank you for your feedback.
Overall price was speedy
Professional. Carpets turned out great!
Everything!
Friendly customer service, carpets look great when finished.
Great job, would recommend strongly.
Very professional people who provide a great service to the community,
No chemical residue, and my carpet dries faster.
Our tech was amazing!
The ZeroRez crew is always so amazing! They help me figure out the best plan of action for my carpets and then waste zero time executing. The 30 day guarantee also makes me feel very secure knowing if a problem, or smell or stain, does arise we are covered.
The good work and customer service!
Ryan was professional and courteous. Carpets are clean! Thanks!
Ryan was outstanding!
Please do not send any more surveys.
First name removed
Disappointed that some spots were not removed with this service.
Awesome job.
Always prompt and always do a very good job. People are easy to talk to!! They are also very polite!!
I appreciate how helpful your technicians are in answering my questions. This apartments carpeting had some extra stains in it, I was worried the carpet would have to be replaced. The tech checked into it and reassured me it could be saved. He added a special extra treatment and it looks and smells amazing. Thank you for your service.
Great customer service.
the tech (Alex) was great. on time, very professional and made good recommendations while not overselling anything. Quick and easy and half the price of other competitors.
Thank you for the return trip and living up to your commitment.
On time, thorough job, friendly worker. No complaints at all. Also reasonable prices.
They always do a great job
Jordan was great. He has done our carpet and tile twice. Highly recommend him.
The work went quickly. Everything was explained thoroughly. The noise was far quieter than I expected. The carpets looked great when the work was completed.
Thank you for making sure our new home was move-in ready!
Service was good. However, the employee needed to return the next morning for a deeper cleaning and water extraction to remove soil from a recently spilled chocolate protein drink. It was the initial reason we had the carpet cleaned. We were charged $30 for this. We had agreed to a 3 room special but only wanted the master bedroom & great room cleaned. However, we added the master closet and were charged an additional $20, when I believe it should have qualified for the 3rd room. Otherwise, we were satisfied with the service and will probably use Zerorez again in the future.
On time service and fantastic job on carpet.
Your tech was very friendly and knew what she was doing. She was helpful and did an excellent job.
Great service