Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2022 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

The technician showed up on time and did a great job!

Report a concern   October 27, 2022 — Rated 10 out of 10 by Deanna Riffle Zerorez Tri-Cities
What do you like about our products and services?

Only service of its kind, amazing results, knowledgeable and professional employees.

Report a concern   October 26, 2022 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

The response time was quick and was able to get it done the next day

Report a concern   October 26, 2022 — Rated 10 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

Brandon did an excellent job cleaning our carpets. Love your products.

Report a concern   October 26, 2022 — Rated 10 out of 10 by H.D. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez leaves our carpets looking great! Love that it’s easy to book your service and that confirming appt is quick and thorough.

Report a concern   October 25, 2022 — Rated 10 out of 10 by Timothy Shipley Zerorez Tri-Cities
What do you like about our products and services?

No chemicals being used and the techs are always friendly and professional.

Report a concern   October 24, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great Job

Report a concern   October 24, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great job as usual.

Report a concern   October 24, 2022 — Rated 10 out of 10 by Cathie Adams Zerorez Tri-Cities
What do you like about our products and services?

I love the way my Carpet is Clean. Scotch guard is worth the money

Report a concern   October 23, 2022 — Rated 10 out of 10 by J.N. Zerorez Tri-Cities
What do you like about our products and services?

I’ve been using you for years and you always do an amazing job for us.

Report a concern   October 23, 2022 — Rated 9 out of 10 by N.T. Zerorez Tri-Cities
What do you like about our products and services?

Efficiency, lack of chemical build up on carpet. Ease of scheduling.

Report a concern   October 23, 2022 — Rated 4 out of 10 by K.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

First, the tech was very polite and kind. I was a little disappointed that he left my floors very wet and left my Cushions stacked on top of each other to dry.

Report a concern   October 22, 2022 — Rated 8 out of 10 by D.K. Zerorez Tri-Cities
What could we do to improve?

It went really well

Report a concern   October 21, 2022 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Great work on getting my carpets perfectly clean. They look and smell wonderful. Your guy was ahead of schedule and was very efficient. I came to your company instead of the one I originally used because I was tired of asking them to not wear shoes in my house while cleaning my carpets/furniture. Every time I used them, my request to not wear shoes in our home was met with irritation and they continued on. I was happy to see on your website that you wear booties in every home you clean. When your cleaner showed up;however, I had to ask and supply booties. He wore them for the initial estimate at the beginning of our talk and did not wear them again until the end when I had to ask again for them to be put on. I truly do not understand why carpet cleaning companies who compliment me on my nice carpets because we don’t wear shoes in our home and keep a clean house, then wear shoes while cleaning the carpets. I would like to use your company again when we purchase our new home in the Spring and need the carpets cleaned when we move out of this one. I really am not trying to come across as rude, I just find it so odd that I keep running into this situation. Thank you

Report a concern   October 21, 2022 — Rated 10 out of 10 by E.P. Zerorez Tri-Cities
What do you like about our products and services?

Dry quickly. Friendly workers. Offer but don’t push extra services. Do a good job.

Report a concern   October 20, 2022 — Rated 9 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

Service was great and quick. I would recommend them.

Report a concern   October 20, 2022 — Rated 5 out of 10 by S.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The man doing the cleaning was very nice. He worked quickly and he vacuumed the vents out. After I had paid him and started looking around the vents there was a fine dirt and dust around all of the vents on my floors. The carpet ones are probably the same. I had to vacuum around each one to clean it up.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Marsha Steinbruck Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule service. Technicians are respectful, kind and knowledgeable. Prices are competitive and fair...and I love the products...carpets are completely dry within about 4 hrs.

Report a concern   October 19, 2022 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

The young man was really great. Very professional. Explained everything really well.
Thank you

Report a concern   October 18, 2022 — Rated 10 out of 10 by Christy Ferguson Zerorez Tri-Cities
What do you like about our products and services?

Nice work, fair priced, great customer service!

Report a concern   October 18, 2022 — Rated 10 out of 10 by Jordan Payne Zerorez Tri-Cities
What do you like about our products and services?

We got our areas rugs cleaned and they were done beautifully and quickly!

Report a concern   October 18, 2022 — Rated 4 out of 10 by A.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service was fine and the person doing the cleaning was very pleasant and helpful. However, after the carpet dried it had big streaks in it which are still there, so that is disappointing.

Report a concern   October 18, 2022 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Impressive work getting many tough stains removed.
Professional in both knowledge and articulating the process the entire time. We actually sat on our furniture in the kitchen and watched.
I believe the gentleman’s name was Devon perhaps?? Great worker!

Report a concern   October 18, 2022 — Rated 9 out of 10 by R.K. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule. Nice young man did the work and he was informative

Report a concern   October 17, 2022 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Excellent results and the technician was a 10.

Report a concern   October 17, 2022 — Rated 10 out of 10 by Samantha Wheeler Zerorez Tri-Cities
What do you like about our products and services?

There wasn’t anything not to like, every person I have spoke with from setting up the appointment to the people that came to my home were friendly, knowledgeable, kind, helpful and transparent. I appreciate them taking time to answer my questions, help with things they didn’t have to and go out of their way for me. Will 100% use them again!

Report a concern   October 16, 2022 — Rated 10 out of 10 by Jan Brown Zerorez Tri-Cities
What do you like about our products and services?

Clean rugs!!!

Report a concern   October 16, 2022 — Rated 10 out of 10 by Ignacio C Osorio Zerorez Tri-Cities
What do you like about our products and services?

professional, punctual, friendly and efficient

Report a concern   October 16, 2022 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and great carpet cleaning

Report a concern   October 15, 2022 — Rated 10 out of 10 by G.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and knowledgeable! Carpets look awesome!


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