- Phone: 509-582-9000
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based on 8892 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the professionalism. I like the promptness. I like the great clean in my carpets. The staff are always very personable and helpful.
Our service of cleaning our carpets was done by Camern. He did an excellent job.! We would highly recommend this employee and Zerorez to all to all our friends.
The rep was on time and completed the cleaning very quickly,
Friendly customer service and great cleaning result. Thank you!!!
Jordan was very professional and explained all options without pressuring me. He was thorough and very nice to work with. Our carpets look great!
they were thorough, but there are still a lot of dirt spots present. i was told it’s normL wear and tear, but the carpet is only 2 years old and we have no pets. I figured traffic spots would clear up better.
it works!
cleaned my carpets well and they were on time.
Product and service very good
Carpets always look wonderful after service.
The carpets are Very Clean and the operator was efficient and professional, We will call them again.
Technician was professional and pleasant to work with . Give him a raise
We were gone, having moved out of the house, so we don't have any good metric to assess the service.
Great service!
Prompt service, friendly service. Work finished in a timely manner. Will, use you again.
Cleaning process didn’t do quite the job I thought it would. Probably won’t use your services again!
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know that Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.
Price was high for what was done. I had 14 steps cleaned and a room and a half for $170. She was there less than an hour. Stains are still visible, she failed to tell me the bottom of the stairs had water left on it which was tile and i slipped and fell almost hitting my head.. She told me my carpet would dry in about 6 hours but it took over 24hours for my stair carpet to dry. It also left a weird wet smell to my house. I had to blow fans just to try to make it dry faster. The lady was nice but didnt like the quality of work that was done. I could have done it myself and gotten the same results...
Thank for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.
Didn’t spend much time cleaning my area rugs. I seen no change or difference when they were done and dry. For the amount of money charged I could have rented a cleaner and did it myself.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern
Technicians were knowledgeable of the process and technology. And very helpful. Paid attention to our requested areas for concentrated cleaning.
The end result wasn’t as good as I had hoped and the price was very high
Always friendly and professional. Carpets look like new every time
Wonderful Job
The technician was great to work with. Did a fast and spectacular job! The carpets were good as new when he was done.
Your technicians are always friendly and polite and know what they are doing. Their training assures they can answer questions or they find out.
Your means of cleaning carpets is what we like best as it does the job and dries in hours, not days (yes we have had those).
Awesome
Technicians did not wear foot covering this time.
Awesome job, as usual.
Your service guys were very friendly and professional and did a great job
Good service, on time, and will come back and take care of any problem areas.
Eficiente, quick and easy.