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based on 8270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I so proud of how beautiful my house looks and smells. Thank Zerorez
Excellent customer service; fast, efficient, and thorough; great results
We want to thank Zerorez for such an amazing job on our commercial property! The carpet looks brand new!
From the very get-go, this company has made our experience perfect!
We set up the appt online, a customer service rep (Rachel) got back to us within 3 hours to set up a time for a free estimate.
The Estimator (Edgar) came that very day, and we had our estimate soon after he left. The estimate was great and we set up our appt.
Our appt was scheduled within that same week!
I cannot preface this more, one of the best experiences in my career from start to finish!
Getting to work today was exciting because everyone noticed the clean carpets! And I took all the credit! I mean, I did call Zerorez! What an incredible company!!! Thank you for the outstanding job! Coming on our off hours and just making our entire experience so positive!!!
Courteous and efficient
Carpet Cleaning with Pet Protection.
I had my carpet cleaned on Saturday July 31, called in the evening several times as well as email. Called Sunday as well, hoping for a call Monday! I will call Monday August 2 to speak with supervisor. I am very disappointed in the so called cleaning of my carpet!! I chose to go with a company that I was referred to. Will not use again! My carpet was not cleaned!!
Contact to make sure serviceman on way friendly everyone that spoke to. Explained what he was going to do before started
The very nice young man who cleaned my carpet was done by 130 but a bit of it was still wet the next morning. I think a whole lot less of the liquid could have been used
You returned and proved that pet and coffee stains CAN actually be removed. Not sure why it wasn't done the first time you were here. It meant another hour of inconvenience. Thanks for finally getting it right!
Zerorez does a great job, carpets are actually clean and feel so soft after a cleaning.
Marc was awesome! Very personable and knowledgeable. I have not been impressed the past few carpet cleanings I have had. Marc has restored my faith in your customer service. I hope he sticks around and I can request him next time. People like him are hard to find. I suggest you keep him around.
Kyle was an awesome technician. Great customer service skills, on time, efficient, and my carpet looks AWESOME! Thank you!
Scheduling was so easy, service was so worth it. I'm a believer!
Very friendly, explained whole procedure and did a marvelous job cleaning!
Carpet in traffic area did not come clean. Carpet in another room was stiff . Bill was $20.00 more then I was told when set up appointment.
We are very pleased with the work you guys do for us. Thank you!
Our technician was polite and professional. He explained the entire process and asked if we had questions. The carpets look and smell better than they have in 5 years. We are so pleased and would recommend Zerorez to anyone needing a reliable trustworthy carpet cleaning service.
The amazing customer service! Mark did great. I’m pleased with his service. Thank you.
Customer service was amazing
Alex was thorough, fast, and gave us a great deal.
nothing! great job!
Carpets look great. Fast service at a fair price.
I just had my vents cleaned for the first time. Jordan was amazing! He explained everything in depth, and step by step. He talked about his concerns and got me a great deal! He used a sanitizing solution before he left and when I walked in the house the next day, I could not detect that 2 cats and a dog still live there!!
I hired you to remove the stains in my carpet. The stains are all still there. If you would have disclosed that you only remove pet odors and not stains, I would have cancelled my carpet cleaning. Also, carpet cleaning had no effect on coffee stains. I will not hire you again nor will I recommend you.
We appreciate your feedback and are sorry to hear we were not able meet your expectations for this cleaning. We do have a 30 day satisfaction guarantee where we will come back out and clean any areas you were not satisfied with at no charge (some exclusions apply). We will reach out to you today and see if this will be a good option for you. Thank you again for your feedback!
It was easy to schedule, cleaned well and good customer service.
Great Job Brandon
Excellent response to an emergency call for cleaning a hallway area on a Saturday.. thank you Zerorez.
On time, friendly techs, thorough job, good price
Your guy did an awesome job and my carpet looks amazing!!
Cleaned up the dirty grout good and then sealed it. Very happy with the results