Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2022 — Rated 4 out of 10 by D.E. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Cleaning process didn’t do quite the job I thought it would. Probably won’t use your services again!

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know that Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   September 27, 2022 — Rated 1 out of 10 by A.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Price was high for what was done. I had 14 steps cleaned and a room and a half for $170. She was there less than an hour. Stains are still visible, she failed to tell me the bottom of the stairs had water left on it which was tile and i slipped and fell almost hitting my head.. She told me my carpet would dry in about 6 hours but it took over 24hours for my stair carpet to dry. It also left a weird wet smell to my house. I had to blow fans just to try to make it dry faster. The lady was nice but didnt like the quality of work that was done. I could have done it myself and gotten the same results...

Response from Zerorez Tri-Cities:

Thank for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   September 27, 2022 — Rated 5 out of 10 by N.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Didn’t spend much time cleaning my area rugs. I seen no change or difference when they were done and dry. For the amount of money charged I could have rented a cleaner and did it myself.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our service does not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern

Report a concern   September 27, 2022 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

Technicians were knowledgeable of the process and technology. And very helpful. Paid attention to our requested areas for concentrated cleaning.

Report a concern   September 24, 2022 — Rated 7 out of 10 by E.H. Zerorez Tri-Cities
What could we do to improve?

The end result wasn’t as good as I had hoped and the price was very high

Report a concern   September 19, 2022 — Rated 10 out of 10 by Reyna Cruz Zerorez Tri-Cities
What do you like about our products and services?

Always friendly and professional. Carpets look like new every time

Report a concern   September 19, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Wonderful Job

Report a concern   September 19, 2022 — Rated 10 out of 10 by Joanna Ruiz Zerorez Tri-Cities
What do you like about our products and services?

The technician was great to work with. Did a fast and spectacular job! The carpets were good as new when he was done.

Report a concern   September 19, 2022 — Rated 10 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians are always friendly and polite and know what they are doing. Their training assures they can answer questions or they find out.

Your means of cleaning carpets is what we like best as it does the job and dries in hours, not days (yes we have had those).

Report a concern   September 19, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome

Report a concern   September 19, 2022 — Rated 8 out of 10 by M.O. Zerorez Tri-Cities
What could we do to improve?

Technicians did not wear foot covering this time.

Report a concern   September 19, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome job, as usual.

Report a concern   September 16, 2022 — Rated 10 out of 10 by L.R. Zerorez Tri-Cities
What do you like about our products and services?

Your service guys were very friendly and professional and did a great job

Report a concern   September 16, 2022 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Good service, on time, and will come back and take care of any problem areas.

Report a concern   September 16, 2022 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Friendly professional service! They were able to remove stains that I thought would never come out. The house smells fresh and clean, not like chemicals. Great service and price. Recommend Zerorez to anyone!!

Report a concern   September 16, 2022 — Rated 10 out of 10 by Sarah Endicott Zerorez Tri-Cities
What do you like about our products and services?

Friendly and informative staff, they were on time and did a great job.

Report a concern   September 15, 2022 — Rated 10 out of 10 by Katie Jackson Zerorez Tri-Cities
What do you like about our products and services?

Very efficient and courteous of Cameron is outstanding!

Report a concern   September 14, 2022 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Super courteous, pleasant, informative techs. Professional. Am looking forward to clean carpets for quite some time if it's true that less residue is the answer.

Report a concern   September 14, 2022 — Rated 10 out of 10 by B.O. Zerorez Tri-Cities
What do you like about our products and services?

Job well done

Report a concern   September 14, 2022 — Rated 10 out of 10 by sherri campbell Zerorez Tri-Cities
What do you like about our products and services?

Friendly and effective

Report a concern   September 13, 2022 — Rated 10 out of 10 by Pam Puckett Zerorez Tri-Cities
What do you like about our products and services?

Price, professionalism, promptness!

Report a concern   September 13, 2022 — Rated 9 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

We have tried several other cleaning companies over the years at this address. Haven’t been satisfied with any of them (some much worse than others). But we are very satisfied with our recent cleaning by Zerorez. The technician (Alex) was very friendly, and worked very hard to do the best job she could. Our carpets are now the best they have looked in years.

Report a concern   September 13, 2022 — Rated 10 out of 10 by Kathy Brittain Zerorez Tri-Cities
What do you like about our products and services?

Personnel is knowledgeable and professional. Results are fantastic!!!

Report a concern   September 13, 2022 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

The Technicians were friendly, very helpful and efficient. They were able to get out a couple of stains that were of concern. Would highly recommend ZeroRez!

Report a concern   September 13, 2022 — Rated 2 out of 10 by T.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My carpets are only three and a half years old. They are well maintained. I brought in Zerorez because I wanted the recent dirty spots and high traffic areas cleaned up after my family just visited.
The technician said there would be wet carpet for six to eight hours. The carpets were wet for four days. Stairs faces were soaking wet until the very end.
The dirty spots I had asked to be cleaned are still dark and dirty.
The high traffic areas, front door entry, stairs, top of stairs and entry to office, are still dirty and dark.
I am very disappointed.
Not only was it very expensive but now I need to shampoo, spot clean and hire another cleaning company (more expense) to clean what should have been done the first time.

Response from Zerorez Tri-Cities:

Tracy, thank you for letting us know. We will be reaching out to you today regarding your experience and concerns. The carpets should have been dry with in the 8 hours so this is a concern for us. We guarantee our workmanship for 30 days and will come back to re-clean any areas on the invoice you are concerned with at no cost with our basic cleaning. I hope you will have us back out so that we may have the opportunity to improve your experience with us.

Report a concern   September 13, 2022 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Great professional people and unbeatable service delivered‼️

Report a concern   September 13, 2022 — Rated 10 out of 10 by C.S.M. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule. On time. Staff knowledgeable and courteous.

Report a concern   September 12, 2022 — Rated 10 out of 10 by JoLynn Amend Zerorez Tri-Cities
What do you like about our products and services?

Our company likes the fresh look our carpets have after Zerorez cleaning. The technicians are professional, efficient and thorough. They even removed ground in spots in the well worn areas.

Report a concern   September 11, 2022 — Rated 10 out of 10 by P.L. Zerorez Tri-Cities
What do you like about our products and services?

Professional efficient service that was easy to schedule and didn’t have to wait weeks for an appointment. Thanks

Report a concern   September 10, 2022 — Rated 10 out of 10 by L.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job. Personable staff.


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