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based on 8936 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I’ve always been impressed with zero rez until this last time. They did not do as thorough a job as they usually do. Also, this is the first time after they have cleaned our carpets that my 3 year old has broke out in terrible hives from whatever they cleaned the carpet with. Not sure if it’s the special treatment they did this time or if they’ve changed their cleaning products. Also noticing a weird musty smell now that the carpet has dried. The smell wasn’t there before the carpet was cleaned. Definitely a disappointment this time around.
helpful employees, super quick and attentive service. Thank you
Very prompt, great communication, fast, efficient and pleasant workers. I love how there are no chemicals used.
The service techs were really nice and were very accomodating. They were really quick and were professional. Though ended up knicking my wall and chipped some paint off while working. They brought it to my attention. apologized but didn't really other anything other than an apology.
Thanks
Polite professional staff, through cleaning provided
Easy Peasy
Works great. Cleans great
They came and did a fine job of cleaning all my carpets and would recommend them to my friends and family.
Quick and easy. Great tech
It dried fast. The carpets looked good.
Thanks for the great service! My carpets look good and I can't believe the difference.
Friendly and professional staff. Showed up on time and did a great job in all rooms.
Courteous workers. Convenient scheduling.
Eficiente, quick and easy.
I like the professionalism. I like the promptness. I like the great clean in my carpets. The staff are always very personable and helpful.
Our service of cleaning our carpets was done by Camern. He did an excellent job.! We would highly recommend this employee and Zerorez to all to all our friends.
The rep was on time and completed the cleaning very quickly,
Friendly customer service and great cleaning result. Thank you!!!
Jordan was very professional and explained all options without pressuring me. He was thorough and very nice to work with. Our carpets look great!
they were thorough, but there are still a lot of dirt spots present. i was told it’s normL wear and tear, but the carpet is only 2 years old and we have no pets. I figured traffic spots would clear up better.
it works!
cleaned my carpets well and they were on time.
Product and service very good
Carpets always look wonderful after service.
The carpets are Very Clean and the operator was efficient and professional, We will call them again.
Technician was professional and pleasant to work with . Give him a raise
We were gone, having moved out of the house, so we don't have any good metric to assess the service.
Great service!
Prompt service, friendly service. Work finished in a timely manner. Will, use you again.
The carpet shampoo was great, but he paid no attention to the stains or tough spots. There were several, and we had to go back over and point them out to him afterwards. One of the stains he told us “that won’t come out, it’s permanent” (but then after he left we tried to work on it, and it came right out). There was another stain that he did help us with after we pointed it out, and we appreciated his extra effort on that. Several other tough spots (a puke spot and couple others) I had to go back over when he left… they were pretty easy after the shampoo so no big deal, but would’ve been nice for him to have noticed and tried on them.