Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2021 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

Bio treatment and sub extraction procedure worked very well to get cat urine out of my carpet.

Report a concern   November 7, 2021 — Rated 10 out of 10 by Luis Sambrano Zerorez Tri-Cities
What do you like about our products and services?

Very courteous and prompt plus thorough !

Report a concern   November 7, 2021 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Stays cleaner longer and knowledgable service people

Report a concern   November 6, 2021 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Your tech was friendly and explained the process he would be using. He also used corner guards to protect doorways from the hose. We're very satisfied with the work.

Report a concern   November 6, 2021 — Rated 10 out of 10 by P.O. Zerorez Tri-Cities
What do you like about our products and services?

That there is no harmful residue for my two dogs to soak up.

Report a concern   November 5, 2021 — Rated 10 out of 10 by Jackie Simmons Zerorez Tri-Cities
What do you like about our products and services?

Love my carpets all over again! Your company does so awesome, my carpet are so very soft and looks brand new!!! Dries fast! See you next fall!

Report a concern   November 5, 2021 — Rated 9 out of 10 by Phyllis & Bruce Allen Zerorez Tri-Cities
What do you like about our products and services?

Great followup visit when he couldn’t get a stain out on the first visit. Very satisfied.

Report a concern   November 4, 2021 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Alex, the technician, was prompt, knowledgeable, courteous and efficient. The carpets dried in a quicker timeframe than other companies we have used.

Report a concern   November 4, 2021 — Rated 10 out of 10 by Laura Thomas Zerorez Tri-Cities
What do you like about our products and services?

I first chose Zerorez because you do not use chemicals in your process.

After the initial cleaning, I was impressed at how knowledgeable and competent (you would be surprised at the high number of so called "professionals" that are stumped by relatively easy questions about the service they are to perform) your technicians are which led to my continuing to use Zerorez for these subsequent 3 years.

Also, your staff has been incredibly polite, respectful and understanding when having to reschedule and work with our incredibly busy and always changing schedule.

Report a concern   November 4, 2021 — Rated 10 out of 10 by Cleo Keister Zerorez Tri-Cities
What do you like about our products and services?

Quickness of getting appointment, courtesy of technician and quality of service were superb !

Report a concern   November 4, 2021 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Prompt fast good price

Report a concern   November 3, 2021 — Rated 8 out of 10 by M.V. Zerorez Tri-Cities
What could we do to improve?

Spend extra time on the trouble spots which were pointed out in the walk through.

Report a concern   November 2, 2021 — Rated 10 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

My carpet is very clean and the technician, Cameron was excellent in explaining where the worn spots were, which could not be cleaned as thoroughly as he would have liked. However he cleaned them very well, based on their wear. Cameron was personable, professional and a fine representative for your organization. Plus I like the use of an environmentally safe substance, which was safe for humans and my pet. I will definitey be using Zerorez again. Another thing, the cost for the areas to be cleaned was very reasonable. Thank you Cameron for your fine work, and thank you Zerorez for being such a fine organization.

Report a concern   November 1, 2021 — Rated 10 out of 10 by Benjamin Garza Zerorez Tri-Cities
What do you like about our products and services?

We appreciate not having to worry about having to schedule our appointments and that you do such a great job!

Report a concern   November 1, 2021 — Rated 10 out of 10 by Kelly Woodward Core Zerorez Tri-Cities
What do you like about our products and services?

I really appreciate them being available quite last minute to do my carpet clean upon move out of my rental. The communication was outstanding and they arrived quickly. Will use them again in the future.

Report a concern   November 1, 2021 — Rated 10 out of 10 by J.K. Zerorez Tri-Cities
What do you like about our products and services?

Your technician was quick, thorough, and professional. Thank you for making the carpets look so fresh and clean!

Report a concern   October 30, 2021 — Rated 10 out of 10 by E.F. Zerorez Tri-Cities
What do you like about our products and services?

Works on every stain that we’ve encountered.

Report a concern   October 30, 2021 — Rated 10 out of 10 by Amy Hebert Zerorez Tri-Cities
What do you like about our products and services?

Courteous and professional service. My carpet looks and feels amazing!

Report a concern   October 30, 2021 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Prompt. Efficient. Effective. Thanks for doing a great job!

Report a concern   October 30, 2021 — Rated 10 out of 10 by E.M. Zerorez Tri-Cities
What do you like about our products and services?

Your employee that came to our home & cleaned our carpets was great ! He was a professional that knew what he was doing & did a great job on our carpets. His name is Cameron and your company should be glad to have him on your service team. I will be requesting him every time we need our carpets cleaned.

Report a concern   October 30, 2021 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

Service was fast

Report a concern   October 29, 2021 — Rated 3 out of 10 by N.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Great men, professional and very hard working. Though, If I had to do it again I would have had your company clean the three rooms of carpet and a different company clean the ducts. Two other duct companies were significantly less money. However, your residue free cleaning spray was excellent.

Nick Last name removed.

Response from Zerorez Tri-Cities:

Thank you for the feedback Nicholas. I'm glad you had a great experience with our technician and cleaning itself. We appreciate the feedback on pricing and look forward to cleaning your carpets again in the future. :)

Report a concern   October 29, 2021 — Rated 9 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The Zerorez representative that cleaned the carpets worked hard, was pleasant, answered questions, protected our furniture and walls from the cords, I have only one issue and that is I asked him if he had some spot remover before he left and he said that he thought so but would look before he left. He left without letting me know if he had any or not.

Report a concern   October 28, 2021 — Rated 10 out of 10 by Stacy Heidegger Zerorez Tri-Cities
What do you like about our products and services?

The technician was efficient and friendly. My carpet looks great!

Report a concern   October 27, 2021 — Rated 10 out of 10 by Liz Scheibe Zerorez Tri-Cities
What do you like about our products and services?

Timely service, extremely courteous technician, and affordably priced.

Report a concern   October 27, 2021 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Good communication, fast service, fair price.

Report a concern   October 27, 2021 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Your technicians are knowledgeable, realistic, and friendly. I've really enjoyed benefitting from your products.

Report a concern   October 26, 2021 — Rated 10 out of 10 by R.A.T. Zerorez Tri-Cities
What do you like about our products and services?

Good service
Clean carpets
Didn’t try to sell me more services than I requested

Report a concern   October 26, 2021 — Rated 10 out of 10 by Amanda Madsen Zerorez Tri-Cities
What do you like about our products and services?

Great experience scheduling. Awesome customer service. Very responsive and helpful. The person who cleaned our carpet did a great job, very nice and professional. Very knowledgeable and our carpet looks great. Just a really great experience overall and will recommend and use again.

Report a concern   October 24, 2021 — Rated 10 out of 10 by Laura Sawyer Zerorez Tri-Cities
What do you like about our products and services?

The carpet is barely damp not wet and looks great, we could walk on it immediately.


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