Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8936 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2022 — Rated 10 out of 10 by B.M. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly service

Report a concern   December 2, 2022 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, informative, and great work.

Report a concern   November 30, 2022 — Rated 10 out of 10 by Jeanna May Zerorez Tri-Cities
What do you like about our products and services?

You do a beautiful job getting the junk out of the carpet. As a grandmother, kid goo does not make me shutter because you're able to help me with it.

Report a concern   November 30, 2022 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

Fast and friendly service.

Report a concern   November 27, 2022 — Rated 10 out of 10 by O.C. Zerorez Tri-Cities
What do you like about our products and services?

Thank you so much for your service. Your technician Cameron was knowledgeable and informative. Cared about what the customer wants and does a great job. Thank you for a great service!! We appreciate it!!

Report a concern   November 26, 2022 — Rated 1 out of 10 by M.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We sre repeat customers and we paid over what we were quoted both times. They push a lot of extras and we just want an up front quote.

Response from Zerorez Tri-Cities:

The Zerorez Team is dedicated to providing excellent service and we take it seriously when we do not meet or exceed your expectations. Our Team has a passion for what we do and are always excited to share our experience and expertise. We certainly don’t want to be seen as pushy salesmen and apologize if we came off this way. Thank you for the feedback and we will treat this constructive criticism as an opportunity to communicate better with our customers.

Report a concern   November 26, 2022 — Rated 9 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Appointments can be made within a very few days and cleaning is done quickly.

Report a concern   November 25, 2022 — Rated 10 out of 10 by Saundra Meyer Zerorez Tri-Cities
What do you like about our products and services?

Loved my carpet cleaner, he explained everything appropriately and he answered my questions going out of his way to completely serve our needs. He was excellent

Report a concern   November 24, 2022 — Rated 10 out of 10 by D.T. Zerorez Tri-Cities
What do you like about our products and services?

I am always pleased with the service but I hate this constant need for a review. If I don’t respond, let it go!

Report a concern   November 23, 2022 — Rated 10 out of 10 by Sarah Lowrey Zerorez Tri-Cities
What do you like about our products and services?

Very professional, showed up on time and did a fantastic job. Highly recommended!

Report a concern   November 23, 2022 — Rated 0 out of 10 by J.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I'm sorry I hit the wrong button I am very happy with your service

Report a concern   November 22, 2022 — Rated 10 out of 10 by Cara Childress Zerorez Tri-Cities
What do you like about our products and services?

They proactively reached out to me reminding me that it was a year from my last service...via text...which I LOVE! They also made sure that if I said yes, they could immediately get me scheduled, which they did (2 days from text!). They made sure to reach out at the beginning of my time window to give me a rough ETA, then I got text messages 15 minutes prior. Once they arrived, we did a walk through and he was in and out in 30ish minutes. Very polite, very efficient, explained everything, I could not recommend Zerorez more, they are a TOP SHELF company and I will be a user for many more years to come!

Report a concern   November 21, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

You're awesome, easy to work with, responsive, and just outright friendly.

Report a concern   November 21, 2022 — Rated 8 out of 10 by T.J. Zerorez Tri-Cities
What could we do to improve?

Spot treatment, scrubbing

Report a concern   November 20, 2022 — Rated 10 out of 10 by Gerrie Carlon Zerorez Tri-Cities
What do you like about our products and services?

Nick arrived on time, did a great job. Friendly and professional. Have used Zerorez before, and will again

Report a concern   November 20, 2022 — Rated 0 out of 10 by J.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The spots on rug we were worried about, look worst after the cleaning. Since we ended up paying over $500 to get two small rugs cleaned. Am not s happy camper
The spots seemed to have spread. Instead of a couple spots now we have a whole area that is one big spot

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when we do not meet or exceed your expectations. Please know Zerorez offers a 30 day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern

Report a concern   November 20, 2022 — Rated 10 out of 10 by N.H. Zerorez Tri-Cities
What do you like about our products and services?

Great service with Zerorex my three carpets rooms were cleaned in about an hour I am delighted with an amazing job performance.

Report a concern   November 19, 2022 — Rated 10 out of 10 by K.F. Zerorez Tri-Cities
What do you like about our products and services?

Great people working for Zerorez!

Report a concern   November 18, 2022 — Rated 10 out of 10 by Candace Delany Zerorez Tri-Cities
What do you like about our products and services?

Our tech Andrew was great, clarified what we wanted and price before beginning. Was super accommodating to my nosy labs during the process, and the whole house was done quickly! 10/10 would recommend again.

Report a concern   November 18, 2022 — Rated 10 out of 10 by Diana Lyczewski Zerorez Tri-Cities
What do you like about our products and services?

The service was great, from scheduling the appointment all the way through the process after the appointment. The technician was knowledgeable and friendly, and we were happy with the outcome. The house smelled wonderful afterwards. I will be calling them again. :-)

Report a concern   November 17, 2022 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Great technician! Brian was pleasant, efficient, and knowledgeable. Our carpet and area rug turned out beautifully. Rosie was also very helpful during the booking process.

Report a concern   November 17, 2022 — Rated 2 out of 10 by T.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I asked for Oder control and extra care on arms and cracks of couch. The following day the couch still has a musty odor and dirt in the cracks so will most likely not hire your company for another job.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it vey seriously when we do not meet or exceed your expectations. Please know Zerorez offers a 30 day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   November 17, 2022 — Rated 1 out of 10 by S.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Outcome not as good as expected. Grout still appears dirty, discolored

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it vey seriously when we do not meet or exceed your expectations. Please know Zerorez offers a 30 day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a date and time in which we may come out and address any areas of concern.

Report a concern   November 16, 2022 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

They were very easy to work with. They were here and ready to work in one hour, no extra fee

Report a concern   November 16, 2022 — Rated 10 out of 10 by David & Jean Tackett Zerorez Tri-Cities
What do you like about our products and services?

We have used this company for several years. They do a great job!!

Report a concern   November 15, 2022 — Rated 10 out of 10 by Karen Nixie Zerorez Tri-Cities
What do you like about our products and services?

Our wall to wall white carpet is over 25 years old and it always comes clean. Love the quick drying too. Nick did a beautiful job, as always. I'm officially a frequent flyer! Thank you!

Report a concern   November 15, 2022 — Rated 10 out of 10 by H.S. Zerorez Tri-Cities
What do you like about our products and services?

Fast friengly service. Carpet looks great.

Report a concern   November 15, 2022 — Rated 10 out of 10 by S.F. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very knowledgeable and did an excellent job cleaning my carpet.

Report a concern   November 15, 2022 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

Great service, great scheduling.

Report a concern   November 15, 2022 — Rated 10 out of 10 by B.T. Zerorez Tri-Cities
What do you like about our products and services?

Technician was on time, did a great job and was done earlier than expected.


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