Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2022 — Rated 10 out of 10 by E.P. Zerorez Tri-Cities
What do you like about our products and services?

Dry quickly. Friendly workers. Offer but don’t push extra services. Do a good job.

Report a concern   October 20, 2022 — Rated 9 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

Service was great and quick. I would recommend them.

Report a concern   October 20, 2022 — Rated 5 out of 10 by S.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The man doing the cleaning was very nice. He worked quickly and he vacuumed the vents out. After I had paid him and started looking around the vents there was a fine dirt and dust around all of the vents on my floors. The carpet ones are probably the same. I had to vacuum around each one to clean it up.

Report a concern   October 19, 2022 — Rated 10 out of 10 by Marsha Steinbruck Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule service. Technicians are respectful, kind and knowledgeable. Prices are competitive and fair...and I love the products...carpets are completely dry within about 4 hrs.

Report a concern   October 19, 2022 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

The young man was really great. Very professional. Explained everything really well.
Thank you

Report a concern   October 18, 2022 — Rated 10 out of 10 by Christy Ferguson Zerorez Tri-Cities
What do you like about our products and services?

Nice work, fair priced, great customer service!

Report a concern   October 18, 2022 — Rated 10 out of 10 by Jordan Payne Zerorez Tri-Cities
What do you like about our products and services?

We got our areas rugs cleaned and they were done beautifully and quickly!

Report a concern   October 18, 2022 — Rated 4 out of 10 by A.J. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service was fine and the person doing the cleaning was very pleasant and helpful. However, after the carpet dried it had big streaks in it which are still there, so that is disappointing.

Report a concern   October 18, 2022 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Impressive work getting many tough stains removed.
Professional in both knowledge and articulating the process the entire time. We actually sat on our furniture in the kitchen and watched.
I believe the gentleman’s name was Devon perhaps?? Great worker!

Report a concern   October 18, 2022 — Rated 9 out of 10 by R.K. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule. Nice young man did the work and he was informative

Report a concern   October 17, 2022 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Excellent results and the technician was a 10.

Report a concern   October 17, 2022 — Rated 10 out of 10 by Samantha Wheeler Zerorez Tri-Cities
What do you like about our products and services?

There wasn’t anything not to like, every person I have spoke with from setting up the appointment to the people that came to my home were friendly, knowledgeable, kind, helpful and transparent. I appreciate them taking time to answer my questions, help with things they didn’t have to and go out of their way for me. Will 100% use them again!

Report a concern   October 16, 2022 — Rated 10 out of 10 by Jan Brown Zerorez Tri-Cities
What do you like about our products and services?

Clean rugs!!!

Report a concern   October 16, 2022 — Rated 10 out of 10 by Ignacio C Osorio Zerorez Tri-Cities
What do you like about our products and services?

professional, punctual, friendly and efficient

Report a concern   October 16, 2022 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and great carpet cleaning

Report a concern   October 15, 2022 — Rated 10 out of 10 by G.W. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and knowledgeable! Carpets look awesome!

Report a concern   October 15, 2022 — Rated 7 out of 10 by K.W. Zerorez Tri-Cities
What could we do to improve?

The carpet shampoo was great, but he paid no attention to the stains or tough spots. There were several, and we had to go back over and point them out to him afterwards. One of the stains he told us “that won’t come out, it’s permanent” (but then after he left we tried to work on it, and it came right out). There was another stain that he did help us with after we pointed it out, and we appreciated his extra effort on that. Several other tough spots (a puke spot and couple others) I had to go back over when he left… they were pretty easy after the shampoo so no big deal, but would’ve been nice for him to have noticed and tried on them.

Report a concern   October 15, 2022 — Rated 5 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I’ve always been impressed with zero rez until this last time. They did not do as thorough a job as they usually do. Also, this is the first time after they have cleaned our carpets that my 3 year old has broke out in terrible hives from whatever they cleaned the carpet with. Not sure if it’s the special treatment they did this time or if they’ve changed their cleaning products. Also noticing a weird musty smell now that the carpet has dried. The smell wasn’t there before the carpet was cleaned. Definitely a disappointment this time around.

Report a concern   October 14, 2022 — Rated 10 out of 10 by D.H. Zerorez Tri-Cities
What do you like about our products and services?

helpful employees, super quick and attentive service. Thank you

Report a concern   October 14, 2022 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Very prompt, great communication, fast, efficient and pleasant workers. I love how there are no chemicals used.

Report a concern   October 13, 2022 — Rated 6 out of 10 by L.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The service techs were really nice and were very accomodating. They were really quick and were professional. Though ended up knicking my wall and chipped some paint off while working. They brought it to my attention. apologized but didn't really other anything other than an apology.

Thanks

Report a concern   October 12, 2022 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Polite professional staff, through cleaning provided

Report a concern   October 11, 2022 — Rated 10 out of 10 by Evan Meacham Zerorez Tri-Cities
What do you like about our products and services?

Easy Peasy

Report a concern   October 10, 2022 — Rated 10 out of 10 by L.Q. Zerorez Tri-Cities
What do you like about our products and services?

Works great. Cleans great

Report a concern   October 10, 2022 — Rated 10 out of 10 by Connie Shobe Zerorez Tri-Cities
What do you like about our products and services?

They came and did a fine job of cleaning all my carpets and would recommend them to my friends and family.

Report a concern   October 10, 2022 — Rated 10 out of 10 by K.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick and easy. Great tech

Report a concern   October 10, 2022 — Rated 10 out of 10 by Charis Moen Zerorez Tri-Cities
What do you like about our products and services?

It dried fast. The carpets looked good.

Report a concern   October 10, 2022 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

Thanks for the great service! My carpets look good and I can't believe the difference.

Report a concern   October 9, 2022 — Rated 10 out of 10 by D.J. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and professional staff. Showed up on time and did a great job in all rooms.

Report a concern   October 8, 2022 — Rated 9 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Courteous workers. Convenient scheduling.


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