Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 31, 2022 — Rated 9 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

I was upset when the job was not done correctly V try. But you sent a new technician almost immediately and redid the work. I was very satisfied with the work finished by the second technician.

Report a concern   December 31, 2022 — Rated 10 out of 10 by Angi Haigh Zerorez Tri-Cities
What do you like about our products and services?

Quality work for a reasonable price. Ryan was very friendly and professional and did a fantastic job!

Report a concern   December 30, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome

Report a concern   December 26, 2022 — Rated 10 out of 10 by Lincoln Wagoner Zerorez Tri-Cities
What do you like about our products and services?

Cameron did great job! He was professional and prompt!

Report a concern   December 25, 2022 — Rated 10 out of 10 by E.A. Zerorez Tri-Cities
What do you like about our products and services?

Our cleaner was very friendly and quick and efficient.

Report a concern   December 24, 2022 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Good communication, quick and efficient cleaning

Report a concern   December 23, 2022 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

They did an amazing job cleaning our ducts! It was very quick and they took the time to explain what they were doing.

Report a concern   December 23, 2022 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

We were able to schedule right away. The tech was prompt, friendly and did a great job. The cleaning of our RV carpets and upholstery turned out even better that we expected.

Report a concern   December 21, 2022 — Rated 10 out of 10 by Kirby Redman Zerorez Tri-Cities
What do you like about our products and services?

I love everything. The clenaing quality is top notch and no "sticky" feeling after. Technician was ontime, friendly, professional, and good at what he does.

Report a concern   December 21, 2022 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

I have pets and appreciate the no chemical process. Before I discovered ZeroRez, my dogs would always get an upset stomach from walking on the carpet & then licking their paws.

Since I discovered ZeroRez 15 years ago, I have not had one upset puppy tummy.

Report a concern   December 21, 2022 — Rated 10 out of 10 by D.R. Zerorez Tri-Cities
What do you like about our products and services?

Quick and thorough

Report a concern   December 20, 2022 — Rated 10 out of 10 by H.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very professional and helpful.

Report a concern   December 20, 2022 — Rated 0 out of 10 by D.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Already gave feedback to your office staff

Report a concern   December 18, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

I was impressed on how professional Andrew was. He was very nice and he performed his duties quite well. Very satisfied.

Report a concern   December 16, 2022 — Rated 10 out of 10 by Mary Dolstra Zerorez Tri-Cities
What do you like about our products and services?

The man that came out did an excellent job. He couldn't get the stain out from the glue but that wasn't his fault. He was very perfessional.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Kate Bauermeister Zerorez Tri-Cities
What do you like about our products and services?

This company is very professional and efficient. I will never use any other service.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Gerald Davis Zerorez Tri-Cities
What do you like about our products and services?

Gerald and I were very happy with the service. We add 2 extra rooms on at the last minute.
He was on time, very friendly. Completed task in a very timely manner.
We have 2 rental house and will use you guys for them.

Report a concern   December 13, 2022 — Rated 10 out of 10 by C.P. Zerorez Tri-Cities
What do you like about our products and services?

Technician answered all my questions. And I like that it dries fairly quickly. I was very pleased

Report a concern   December 11, 2022 — Rated 10 out of 10 by Fred Piek Zerorez Tri-Cities
What do you like about our products and services?

The service was excellent. They showed up early and did a great job. I added on a little more work after the technician arrived and was no problem.

Report a concern   December 10, 2022 — Rated 10 out of 10 by Kirsten Pratt Zerorez Tri-Cities
What do you like about our products and services?

Thorough friendly and great customer service

Report a concern   December 9, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Great, as usual.

Report a concern   December 9, 2022 — Rated 10 out of 10 by L.H. Zerorez Tri-Cities
What do you like about our products and services?

I had an emergency situation and was able to have them come out the same day. I can't remember the young man's name, but he was so sweet and did such a nice job. He was very personable and I like that in people.

Report a concern   December 8, 2022 — Rated 9 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Although the cost was not in-expensive and after three attempts, there is still a change of shade in the area that the deep blood was removed; I still appreciate the no-cost returns to try and try again to remove the residual stains. The technicians that visited my home were at all times professional, friendly, and willing to please. I knew the caution about your ability to completely remove blood and I feel you did the best you could. It is for these reasons that I would recommend your services.

Sincerely,
Name removed,
Richland, WA

Report a concern   December 8, 2022 — Rated 9 out of 10 by Barb Puigh Zerorez Tri-Cities
What do you like about our products and services?

Great technicians. Kept the rest of our home protected. The rugs dried fairly quickly. Arrived on time and gave us great notice. The whole house smells better, too.

Report a concern   December 8, 2022 — Rated 9 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet in one kids room was trashed, with lots of stains and ground in dirt. It's not perfect, but I am very pleased with the improvement!

Report a concern   December 7, 2022 — Rated 4 out of 10 by J.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Upholstery was not clean, but coming back next week to complete the work

Report a concern   December 7, 2022 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

Ease in scheduling, information as to when arriving, good job by technician.

Report a concern   December 7, 2022 — Rated 10 out of 10 by K.A. Zerorez Tri-Cities
What do you like about our products and services?

Great service and great job cleaning the couch.

Report a concern   December 4, 2022 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Our technician was very professional and friendly. He did a great job

Report a concern   December 4, 2022 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Service was great. Technician was very polite and did a fantastic job.


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