- Phone: 509-582-9000
- Visit Website
based on 8270 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first quote was for $90 per square foot (from the carpet cleaning technician), the 2nd was for $180 (the Saturday office staff). The final cost to clean and seal our slate floor (approx. 650 square feet) was $1005, much higher than expect.
Thank you for your feedback Kathy! The technician was correct in that our natural stone is $90 per 100 square feet. I apologize for any confusion on the phone estimate. Our CSRs do their best to work with our customers when estimating over the phone to get the closest estimate possible. Since we are not able to take measurements over the phone, this estimate may change once the technician is in the home and able to assess the areas on the invoice to finalize any changes before the cleaning. Any additional treatments and sealants for tile are at an additional cost as well and also finalized by the technician. Thank you again for the feedback, now that we have the proper square footage on file, we will be able quote you more accurately in the future!
The service was accomplished quickly and efficiently and our carpets are looking clean and very nice.
The gentleman was very professional, on time and did a great job explaining what the process would be. He was very efficient and my carpets look great :)
Carpet looks great
The carpet feels so clean and there is no soap residue
good results and friendly service
Prompt and professional. Love no residue on the carpet after cleaning.
Your reps are always very personable and efficient. The carpet looks great. Thank you!
Good variety of services, reasonable prices. Tech was punctual, friendly and professional
Excellent on everything! Been having Zerorez do my carpets for over 5 yrs now and would never have anyone else clean my carpets.
The carpets we had cleaned came out beautifully and when they dried they were soft and fluffy.
The technician was very friendly and helpful and explained what he was doing as he did it. He also wore a mask the entire time which we appreciated. The carpets look great!
Fast service, reasonable prices.
After a second high concentration treatment. The carpet still smells and the cost for the return service was high
Efficient clean no residue
Great friendly staff. Sticks by their guarantee!
Effective and reasonable dry time. Pleasantries and knowledgeable technition.
Very thorough cleaning.
Alexandra Guia omg how great of a job you did yesterday on my house, Im super happy about the results and how clean it is now. I knew we had some hard cord stains and I was hesitant about it to been removed but honestly you did an outstanding job 🎉
Muchas gracias de verdad 🤗
Removed pet stains and 30 day guarantee
On time and professional.
Your tech was amazing snd very knowledgeable but the tile looks exactly the same. We paid 528 dollars for 2rooms of carpet and the tile. If I would have known the tile wasn’t working I would have saved my 300.00
I love that the products used are environmentally friendly and safe for humans and animals!
PRECISE SCHEDULING; TECH WAS PUNCTUAL, COURTEOUS & FAST and hard working. EXCELLENT WORK!!
Work was done very well. The cleaning process is very good for my carpets. Stays looking great.
Technician was very personable and professional. Price was good. And my carpet looks good.
I didn’t see the end result but I have had good success previously.
They were able to get most of the stains out of my carpets, did take quite a bit longer to dry than I thought it would.
I continue to be surprised when the carpet cleaning company sends only one person to clean. I am certain that nearly all homes have heavy furniture in their carpeted areas. The person sent to my home had no intention of moving furniture in order to properly clean the carpets. I told him that several pieces of furniture (living room chairs and sofa, several tables, etc.) would have to be moved and the technician reluctantly agreed to help me move them. Had the furniture not been moved, about 40% of my living room carpet would not have been treated and cleaned--without any reduction in price. That is money down the drain to me.
Similarly in the bedroom where the bed covers a large portion of the floor space. The bed was not moved (and so the carpet under the bed remains uncleaned) and the price was not reduced.
Similarly in the dining room. I moved the dining room chairs out of the room myself, but the technician was reluctant to move the dining room table and a sofa table in order to properly clean under the two items.
So, I was disappointed in this aspect of the job and will continue to seek out a company that includes moving furniture around as part of the cleaning process.
Nice clean job done ina timely manner.