Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 9022 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2023 — Rated 6 out of 10 by J.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet is still wet have fans on to dry got done 1pm Saturday. Sunday still wat tech was friendly said be dry 4 to 5 hours

Report a concern   May 7, 2023 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Great service!

Report a concern   May 7, 2023 — Rated 10 out of 10 by Diana Williams Zerorez Tri-Cities
What do you like about our products and services?

Fast easy on time and knowledgeable

Report a concern   May 4, 2023 — Rated 8 out of 10 by C.B. Zerorez Tri-Cities
What could we do to improve?

Comp a hallway once in awhile

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   May 3, 2023 — Rated 10 out of 10 by Bev McGregor Zerorez Tri-Cities
What do you like about our products and services?

Great service. Carpet was beautiful. Jordan was awesome!!!

Report a concern   May 3, 2023 — Rated 10 out of 10 by Donna Cueto Zerorez Tri-Cities
What do you like about our products and services?

Great cleaning, Reasonably priced, Fast, friendly, will come back if there’s any concerns.

Report a concern   May 2, 2023 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate the professionalism demonstrated by the technicians, and the excellent work.

Report a concern   May 2, 2023 — Rated 10 out of 10 by Jeff Forry Zerorez Tri-Cities
What do you like about our products and services?

Met expectations

Report a concern   May 2, 2023 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Good job & fast

Report a concern   April 30, 2023 — Rated 2 out of 10 by G.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I can’t see a visible difference in the cleanliness of my carpets. I’m disappointed for the amount of money I spent!

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   April 30, 2023 — Rated 0 out of 10 by B.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Call to discuss Phone number removed

Report a concern   April 28, 2023 — Rated 5 out of 10 by S.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

It's just that you don't guarantee that spots will come up. When I have my carpets cleaned, I don't expect to see spots still there.
The young man who did the work was very conscientious and worked hard. I just think maybe your way of doing carpet shampooing doesn't work as well as some others.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   April 27, 2023 — Rated 10 out of 10 by Jennie Cippriano Zerorez Tri-Cities
What do you like about our products and services?

We had Zerorez come in and shampoo all our bedrooms which are carpeted. We also had our ducts and air vents cleaned. The nice gentleman who showed up was named Harrison. Not only was he extremely knowledgeable about the services he was providing, he took the time to explain them. He even told us about the benefits of doing a "fog" treatment in our ducts, so we upgraded to that service as well.

We had an amazing experience with Harrison at Zerorez and our carpets look amazing!!

Highly recommend this company for carpet cleaning and duct cleaning services.

Thank you Harrison and Zerorez!!

Jennie

Report a concern   April 27, 2023 — Rated 10 out of 10 by Sandy Bradford Zerorez Tri-Cities
What do you like about our products and services?

Excellent service. Carpet and tile look great.

Report a concern   April 25, 2023 — Rated 9 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

The service provider was very courteous, detail orientated, and thorough. There was a small area around a piece of furniture that was missed, and I am contemplating whether to follow through and have this resolved.

Report a concern   April 24, 2023 — Rated 10 out of 10 by C.A. Zerorez Tri-Cities
What do you like about our products and services?

The tech was very nice and did a great job!!! Thank you!

Report a concern   April 23, 2023 — Rated 1 out of 10 by R.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Stains look worse than before work was done.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   April 23, 2023 — Rated 10 out of 10 by Tiffany Scott Zerorez Tri-Cities
What do you like about our products and services?

Professional, friendly team. Knowledgeable on products and services. Harrison did a fantastic job!

Report a concern   April 23, 2023 — Rated 10 out of 10 by H.W. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez does a great job! My carpets look great! The customer service is excellent and their timely response met my expectations. Also, I felt like a stain had come back after the initial cleaning and they were prompt and wonderful to work with to get this issue resolved. I will definitely be using them again and will recommend.

Report a concern   April 22, 2023 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

The young man who has been shampooing our carpets for quite a while now is very professional and through. He explains that he is doing if I have any questions. When the carpets are all done it looks so good!
This is the church building and there's a lot to do, including the stairs. He is very efficient and represents the company so well.

Report a concern   April 22, 2023 — Rated 8 out of 10 by G.G. Zerorez Tri-Cities
What could we do to improve?

Discount for repeat customers

Report a concern   April 22, 2023 — Rated 10 out of 10 by B.K. Zerorez Tri-Cities
What do you like about our products and services?

Fast service, polite serviceman

Report a concern   April 22, 2023 — Rated 8 out of 10 by Z.M. Zerorez Tri-Cities
What could we do to improve?

I think everything went great, I do have the tech;s ladder outside my house if they would like to pick it up

Report a concern   April 22, 2023 — Rated 10 out of 10 by J.T. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate how quickly you were able to schedule our cleaning!

Report a concern   April 21, 2023 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

It is easy to schedule and the staff are courteous and prompt .

Report a concern   April 20, 2023 — Rated 6 out of 10 by D.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The premise of me having to sign a document saying next time you come to clean I will be forced to pay extra for the pet stain treatment is absurd. I will not call you again because of this. If I want to pay you to clean my carpet, thats all im paying you to do. I am not paying you to judge my budget, but you seem to forget that without customers, you wont get any business. I am not going to pay for a pet treatment when I do not want to. That would be like if you went to the car wash and bought the middle wash, but they made you sign something saying you HAD to buy the deluxe wash the next time you were there. Absurd, yeah?

Report a concern   April 19, 2023 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

Technician (Jordan) was very professional and did an excellent job. Great personality-seemed like a good guy.

Report a concern   April 19, 2023 — Rated 10 out of 10 by Sheri Brandenburg Zerorez Tri-Cities
What do you like about our products and services?

The tech was great and did a fast and thorough job!

Report a concern   April 19, 2023 — Rated 10 out of 10 by Vickey Stolle Zerorez Tri-Cities
What do you like about our products and services?

Zerorez was very professional. I really liked the corner guards used to protect the walls from the hoses. Cameron was fast, efficient and informative. The carpets were not that dirty but still looked brand new when he was completed. He did 2 bedrooms, 2 large area rugs and 1 small runner.

Report a concern   April 19, 2023 — Rated 10 out of 10 by I.K. Zerorez Tri-Cities
What do you like about our products and services?

Used various cleaners to get upholstery clean


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