Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8937 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 2, 2023 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

We're always happy with the product and service. The product cleans the carpet with no residue and removes the pet odors. The service is great. The staff are prompt, friendly and knowledgeable.

Report a concern   April 2, 2023 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

You listened and redid an area of my carpet

Report a concern   April 1, 2023 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

Your employee was awesome.

Report a concern   April 1, 2023 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

The tech was great, on-time, professional and friendly.

Report a concern   March 31, 2023 — Rated 10 out of 10 by M.B.W. Zerorez Tri-Cities
What do you like about our products and services?

Professional and thorough service

Report a concern   March 31, 2023 — Rated 10 out of 10 by Matt Ramsey Zerorez Tri-Cities
What do you like about our products and services?

Brian did a great job!

Report a concern   March 31, 2023 — Rated 10 out of 10 by Rachael Johnson Zerorez Tri-Cities
What do you like about our products and services?

Jordan was very friendly, helpful, and knowledgeable. He took the time to listen and address my concerns with the vents.

Report a concern   March 30, 2023 — Rated 10 out of 10 by P.W. Zerorez Tri-Cities
What do you like about our products and services?

I was glad that the office stayed in touch the day of service to keep me informed of the arrival time. The technicians, Cameron and Harrison, arrived on time & were very polite, respectful, and knowledgeable about the services that would best meet my needs. My carpets turned out great. I will definitely use Zerorez in the future and recommend them to others as it was a great value for the price. I’m extremely happy with the services I received.

Report a concern   March 30, 2023 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

very professional and clean.

Report a concern   March 30, 2023 — Rated 8 out of 10 by D.R. Zerorez Tri-Cities
What could we do to improve?

My question is this, why does a supervisor ever need to come to a home so your carpets get cleaned the right way? If you put someone out there with limited training and they do what they think is a great job but then they are called back several times to get the job right. It becomes a huge hit on the companies credibility. If a company wants “a perfect job” done right it becomes training, training, training so the company knows when the tech goes out the job is done perfectly the first time and the company gets a rave review. It took a supervisor to come a do our carpets correctly and he did an excellent job and we thank him for that.

Report a concern   March 30, 2023 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

The serviceman was on time, friendly and polite. Offered a discount to clean the hallway. Explained the product and what to look for.

Report a concern   March 28, 2023 — Rated 10 out of 10 by Debbie Hendrick Zerorez Tri-Cities
What do you like about our products and services?

Joe was great. Great service

Report a concern   March 27, 2023 — Rated 5 out of 10 by D.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your tech raced through the house where a good carpet cleaner will take their time to get it right the first time instead of 2 or 3 times coming back to do the job right. He also gave my wife static about coming back to redo our carpets and to top it off I told Rosi he needs to come back for both the kitchen and front room, he didn’t do the kitchen. I have been cleaning commercial carpets for over 20yrs and racing through a job is never ever done. This tech in my opinion did the worst job on our carpets out of all your other techs you had and there was one girl who actually did a bang up job on our carpets. You need to train your techs to slow it down and clean the carpets correctly. Has it stands I’m not sure we’ll have you clean our carpets again.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 26, 2023 — Rated 6 out of 10 by D.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You know we've been a customer of you guys a few times When you have a technician that comes here and hurries and does the job and

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   March 25, 2023 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Nice job!

Report a concern   March 24, 2023 — Rated 9 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that they come when they say they will be there. They clean the carpet and then they leave. I have good things to say about their service.

Report a concern   March 24, 2023 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

Cleans nicely

Report a concern   March 22, 2023 — Rated 10 out of 10 by Phyllis Simpson Zerorez Tri-Cities
What do you like about our products and services?

My carpets and grout needed a cleaning that they had not had in years. I’m happy to say the traffic paths are gone for now and the grout is back to its original color. Thanks.

Report a concern   March 22, 2023 — Rated 10 out of 10 by Roger Maddison Zerorez Tri-Cities
What do you like about our products and services?

We were happy with the work done. A couple of extra things were done that were not planned but we were happy with the work done on them as well.

Report a concern   March 21, 2023 — Rated 10 out of 10 by Toni Zunker Zerorez Tri-Cities
What do you like about our products and services?

Not only are our carpets cleaned, the technician was so kind!

Report a concern   March 21, 2023 — Rated 10 out of 10 by Jolene Greenough Zerorez Tri-Cities
What do you like about our products and services?

Very friendly technician. Was honest about the products and services. Will definitely use your services again.

Report a concern   March 20, 2023 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

the results

Report a concern   March 19, 2023 — Rated 9 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look great! But i have an industrial size fan in my undersized office... Please send someone out to pick it up.

Report a concern   March 18, 2023 — Rated 7 out of 10 by J.W. Zerorez Tri-Cities
What could we do to improve?

Too expensive for quality of service. Tile cleaning was poor at best with multiple places completely missed.

Report a concern   March 18, 2023 — Rated 10 out of 10 by Ken Quast Zerorez Tri-Cities
What do you like about our products and services?

Fast and great job

Report a concern   March 18, 2023 — Rated 10 out of 10 by Christine Mayfield Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez many times, for carpet cleaning and been thrilled with the results. This time, I had Zerorez come out and clean my heating ducts and vents, and the dryer vent. Job well done.

While I appreciate the excellent results, I am most impressed with the positive attitude and work ethic of the service technicians. I hope this company treats their technicians with the kinds of respect deserved of all employees who make their employers look good.

Report a concern   March 17, 2023 — Rated 10 out of 10 by Diane Allen Zerorez Tri-Cities
What do you like about our products and services?

The finished product

Report a concern   March 17, 2023 — Rated 10 out of 10 by Amadeo Salazar Zerorez Tri-Cities
What do you like about our products and services?

I like how Zerorez is willing to come early from the scheduled time. That's a plus. Also the staff is very friendly and professional. I had a wonderful experience with Devin. He's very polite and answered all my questions. He definitely went the extra mile.

Report a concern   March 15, 2023 — Rated 10 out of 10 by Johanna Manfield Zerorez Tri-Cities
What do you like about our products and services?

I like the results from your cleaning and I really appreciated the service technician's manner and communication and timeliness.

Report a concern   March 14, 2023 — Rated 10 out of 10 by Ula Kruse Zerorez Tri-Cities
What do you like about our products and services?

Your work is above all others. I have and will continue to tell everyone I can how great your service is, and how PLEASED I am with your work.


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