Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2022 — Rated 10 out of 10 by B.O. Zerorez Tri-Cities
What do you like about our products and services?

The young man who did the job was GREAT! He explained things. very friendly. went about his work professionaly and exacting. He did a good job and I would ask for him again expressly
Report a concern   February 16, 2022 — Rated 8 out of 10 by D.E. Zerorez Tri-Cities
What could we do to improve?

Tech did a great job, was informative. Gave me a list of other services I didn’t even know Zerorez provides!
Report a concern   February 15, 2022 — Rated 9 out of 10 by D.P. Zerorez Tri-Cities
What do you like about our products and services?

Good fast service
Report a concern   February 15, 2022 — Rated 10 out of 10 by Maryann Hejlik Zerorez Tri-Cities
What do you like about our products and services?

Employees are very professional and courteous when they enter your home. They are always very careful about not making a mess in your home.
Report a concern   February 14, 2022 — Rated 10 out of 10 by Janet Kelly Zerorez Tri-Cities
What do you like about our products and services?

The service was absolutely wonderful! The technician, Jordan, was friendly, respectful and knowledgeable. I had the carpets cleaned and my vents cleaned out as well. The carpets look great, and he even cleaned the vent covers before reinstalling them.

Janet K.
Report a concern   February 13, 2022 — Rated 10 out of 10 by M.J. Zerorez Tri-Cities
What do you like about our products and services?

Great tech that was very honest about the results. He was awesome!
Report a concern   February 13, 2022 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

You were fast and on time. The carpet looks great and zerorez got the car pee smell out of my car!
Report a concern   February 11, 2022 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman that serviced the house was polite, professional, and did a great job!
Report a concern   February 11, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

On time, great service.

Report a concern   February 10, 2022 — Rated 10 out of 10 by Devin Morrison Zerorez Tri-Cities
What do you like about our products and services?

Affordable. Great communication. We have used you guys for two commercial properties and Devin did one and Alex did the other and both did a GREAT job. They were friendly, on time and did good work. Treat those employees right Zerorez. They are the reason why I came back and will continue to do so.

Report a concern   February 10, 2022 — Rated 10 out of 10 by A.W. Zerorez Tri-Cities
What do you like about our products and services?

The technician did a great job explaining the treatments and displayed a great attention to detail.

Report a concern   February 10, 2022 — Rated 10 out of 10 by R.E. Zerorez Tri-Cities
What do you like about our products and services?

Service people are polite and respectful
Report a concern   February 9, 2022 — Rated 10 out of 10 by Garrett Tremel Zerorez Tri-Cities
What do you like about our products and services?

Great customer service! Technician was nice and very professional. House looks and smells amazing!
Report a concern   February 9, 2022 — Rated 10 out of 10 by E.S. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and competent service providers. Highly professional!
Report a concern   February 9, 2022 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

I was happy with the response time as well as the amazing customer service at the time of service. The staff are very professional and ready to help with any questions I have.
Report a concern   February 8, 2022 — Rated 10 out of 10 by Carrie Keever Zerorez Tri-Cities
What do you like about our products and services?

Great quick service

Report a concern   February 5, 2022 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

On time, very careful with everything and extremely good job. Nice guy, personable and good worker. He was Roman.
Report a concern   February 5, 2022 — Rated 0 out of 10 by K.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not going over the price once we went through the house adding treatments. Just doing some paperwork would have prepared me better for the final cost. I am not happy that chemical leaked on my concrete porch and weren't clean up causing a stain. The van leaked some oil on the driveway causing a stain on the concrete.

I expect it to be fixed. I was unable to ask for it to be cleaned when the worker was there as the truck was there and covering it up.

If you want a higher rating you need to at least fix the stains

Response from Zerorez Tri-Cities:

Kristi, I apologise your experience was not satisfactory. We will be reaching out to you today to discuss these issues further and hopefully improve your experience with us.

Report a concern   February 4, 2022 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

We feel they do a good job.
Report a concern   February 4, 2022 — Rated 10 out of 10 by Wendy Garrett Zerorez Tri-Cities
What do you like about our products and services?

I liked the pre appointment check in.
I'm happy about the cleaning services provided. I had seriously dirty air ducts!

Report a concern   February 3, 2022 — Rated 10 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

Roman was very professional and thorough. The carpet looks better than it has in years.
Report a concern   January 31, 2022 — Rated 10 out of 10 by Carmen Schaben Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks like new; biologic treatment is magical!
Report a concern   January 30, 2022 — Rated 10 out of 10 by Brandy Schrank Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has always been our go-to for carpet cleaning! They are always kind, professional and knowledgeable and treat our home with respect. Roman just came out to clean our carpets and he was amazing! Courteous and so good to our pets! I will definitely be requesting him for our next cleaning!
Report a concern   January 30, 2022 — Rated 1 out of 10 by E.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I liked the service but upset because I was told a solid price for my carpets and was giving a deal for the pet bio treatment and was told it was free do to a promo but then was charged with it anyways
Report a concern   January 30, 2022 — Rated 10 out of 10 by K.J.D. Zerorez Tri-Cities
What do you like about our products and services?

Loved everything about ZeroRez!!

Report a concern   January 29, 2022 — Rated 10 out of 10 by A.O. Zerorez Tri-Cities
What do you like about our products and services?

Very prompt and professional but still friendly. Did a really good job.

Report a concern   January 29, 2022 — Rated 10 out of 10 by S.M.H. Zerorez Tri-Cities
What do you like about our products and services?

The customer service is amazing. The people who do the work at friendly and efficient

Report a concern   January 29, 2022 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

Convenient, friendly service

Report a concern   January 29, 2022 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Professional and courteous. Job well done
Report a concern   January 29, 2022 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

They are very prompt and easy to work with. They did an excellent job.


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