Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8892 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 24, 2023 — Rated 9 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

I like that they come when they say they will be there. They clean the carpet and then they leave. I have good things to say about their service.

Report a concern   March 24, 2023 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

Cleans nicely

Report a concern   March 22, 2023 — Rated 10 out of 10 by Phyllis Simpson Zerorez Tri-Cities
What do you like about our products and services?

My carpets and grout needed a cleaning that they had not had in years. I’m happy to say the traffic paths are gone for now and the grout is back to its original color. Thanks.

Report a concern   March 22, 2023 — Rated 10 out of 10 by Roger Maddison Zerorez Tri-Cities
What do you like about our products and services?

We were happy with the work done. A couple of extra things were done that were not planned but we were happy with the work done on them as well.

Report a concern   March 21, 2023 — Rated 10 out of 10 by Toni Zunker Zerorez Tri-Cities
What do you like about our products and services?

Not only are our carpets cleaned, the technician was so kind!

Report a concern   March 21, 2023 — Rated 10 out of 10 by Jolene Greenough Zerorez Tri-Cities
What do you like about our products and services?

Very friendly technician. Was honest about the products and services. Will definitely use your services again.

Report a concern   March 20, 2023 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

the results

Report a concern   March 19, 2023 — Rated 9 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets look great! But i have an industrial size fan in my undersized office... Please send someone out to pick it up.

Report a concern   March 18, 2023 — Rated 7 out of 10 by J.W. Zerorez Tri-Cities
What could we do to improve?

Too expensive for quality of service. Tile cleaning was poor at best with multiple places completely missed.

Report a concern   March 18, 2023 — Rated 10 out of 10 by Ken Quast Zerorez Tri-Cities
What do you like about our products and services?

Fast and great job

Report a concern   March 18, 2023 — Rated 10 out of 10 by Christine Mayfield Zerorez Tri-Cities
What do you like about our products and services?

I have used Zerorez many times, for carpet cleaning and been thrilled with the results. This time, I had Zerorez come out and clean my heating ducts and vents, and the dryer vent. Job well done.

While I appreciate the excellent results, I am most impressed with the positive attitude and work ethic of the service technicians. I hope this company treats their technicians with the kinds of respect deserved of all employees who make their employers look good.

Report a concern   March 17, 2023 — Rated 10 out of 10 by Diane Allen Zerorez Tri-Cities
What do you like about our products and services?

The finished product

Report a concern   March 17, 2023 — Rated 10 out of 10 by Amadeo Salazar Zerorez Tri-Cities
What do you like about our products and services?

I like how Zerorez is willing to come early from the scheduled time. That's a plus. Also the staff is very friendly and professional. I had a wonderful experience with Devin. He's very polite and answered all my questions. He definitely went the extra mile.

Report a concern   March 15, 2023 — Rated 10 out of 10 by Johanna Manfield Zerorez Tri-Cities
What do you like about our products and services?

I like the results from your cleaning and I really appreciated the service technician's manner and communication and timeliness.

Report a concern   March 14, 2023 — Rated 10 out of 10 by Ula Kruse Zerorez Tri-Cities
What do you like about our products and services?

Your work is above all others. I have and will continue to tell everyone I can how great your service is, and how PLEASED I am with your work.

Report a concern   March 13, 2023 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

ZeroRez has great customer service. If unhappy about your cleaning experience, they will go the extra mile to make it right.

Report a concern   March 13, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Awesome

Report a concern   March 8, 2023 — Rated 10 out of 10 by William Price Zerorez Tri-Cities
What do you like about our products and services?

Good residual smell. Super nice technician made experience pleasurable .

Don't let him get away from you.

Bill

Report a concern   March 7, 2023 — Rated 10 out of 10 by P.F. Zerorez Tri-Cities
What do you like about our products and services?

I had Jordon come for servicing our home. He came in and explained all that he was doing and then set u, cleaned all the heating cooling vents, cleaned the living rm couch, love seat and chairs and the the couch and love seat in the family room. He was very thorough, efficient and was done in 3 hours. I will definitely have him back and thank you for all you did. it was amazing how dirty the vents were and I am hoping that all of these procedures will make my congestion and allergies a lot better! Thank you Jordon!

Report a concern   March 7, 2023 — Rated 5 out of 10 by K.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Technician spent time getting out two larger stains but when it came to doing the rest of the carpet, passed over everything else to just barely make the carpet wet but not cleaning the carpet leaving the majority of carpet not really cleaned. Minor spots and stains still remained. Disappointed that I paid for a whole house cleaning but didn’t really get a thorough cleaning. The first time we used new rez it was very complete and good but this second time was a disappointment.

Report a concern   March 6, 2023 — Rated 7 out of 10 by E.G. Zerorez Tri-Cities
What could we do to improve?

Joe, the service man was out standing in his concerns to do a good job and he did to my satisfaction. He is very personable and did his best to take care of my needs. My only problem is the cost, it was so very expensive and I did not realize that each part of stain removal and such, each cost extra creating a $500.00 bill that I was definitely not expecting. I was not told ahead of time about these added charges so I was not expecting to have such a large cost.

Report a concern   March 6, 2023 — Rated 10 out of 10 by L.P. Zerorez Tri-Cities
What do you like about our products and services?

Great job cleaning a very dirty carpet. Looks and smells so much better!

Report a concern   March 5, 2023 — Rated 3 out of 10 by K.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The tech hit on my fiancee and asked for her number even though she was wearing her ring.

Report a concern   March 4, 2023 — Rated 10 out of 10 by Michael Mann Zerorez Tri-Cities
What do you like about our products and services?

You guys know what you’re doing; from the pre-treatment to the pet hair extraction to the cleaning and protectant….the carpets look great! And Jordan was polite, knowledgeable, and worked hard to make the carpets look great. Thank you!

Report a concern   March 4, 2023 — Rated 10 out of 10 by Gail Cox Zerorez Tri-Cities
What do you like about our products and services?

They did a real good job on my floor grid and tiles.

Report a concern   March 3, 2023 — Rated 10 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

Jordan was helpful and considerate. Explained the process, etc. and seemed knowledgable. Would have him back.

Report a concern   March 3, 2023 — Rated 10 out of 10 by Tayha Mason Zerorez Tri-Cities
What do you like about our products and services?

Brandon S was very kind and very detail oriented. He made sure I was happy with the finished product and after that great service I will definitely be doing it again in the future and also referring everyone I know to zero rez! :)

Report a concern   March 3, 2023 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that vents are each individually cleaned. Jordon was very professional and was training JR. Both were respectful wore shoe covers and made sure corner protecters were in place to protect walls from hoses.

Report a concern   March 3, 2023 — Rated 8 out of 10 by J.T. Zerorez Tri-Cities
What could we do to improve?

Did good thank you.

Report a concern   March 2, 2023 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

The workers were on time, polite, thorough. I am happy with my carpets.


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