Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 9, 2022 — Rated 10 out of 10 by Jennifer Kaestner Zerorez Tri-Cities
What do you like about our products and services?

My technician was very friendly and did a thorough job! My carpets are fluffy and shiny again! Thank you for the great service!

Report a concern   March 9, 2022 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Honest and upfront. The tech made good suggestions and we felt all around happy with the service offered.

Report a concern   March 7, 2022 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

Fantastic communication from start to finish. Excellent service. I would highly recommend Zerorez to anyone!

Report a concern   March 4, 2022 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

I appreciate that it is free of Chemicals. I felt the service person was not at all pushy and also very knowledgable and polite.

Report a concern   March 3, 2022 — Rated 9 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

very pleased with the job. Thank you !

Report a concern   March 2, 2022 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

EVERYTHING!!
Been using Zero-Rez for 25 yrs

Report a concern   March 2, 2022 — Rated 10 out of 10 by Alicia Walters Zerorez Tri-Cities
What do you like about our products and services?

Great service! Definitely recommend the mattress cleaning for an older mattress. Makes it look and smell new! Love that they can come and refresh all my carpets. Employees are always trustworthy and provide great service!

Report a concern   March 2, 2022 — Rated 10 out of 10 by S.A.R.R. Zerorez Tri-Cities
What do you like about our products and services?

We know the carpet is clean when the Zerorez personal completes the cleaning!

Report a concern   February 28, 2022 — Rated 0 out of 10 by A.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

It was good of you to send the young man out again. But he told us none of the stains would come out. However it is much better now that he slowed down and went over the spots again. At least two people had come by and were rather surprised the cleaning wasn't more productive the first time around. Again it is better after he came by again. To bad he hadn't take more time the first trip. But over all it was not a good thing. So no, I wouldn't suggest your service at this time.

Report a concern   February 28, 2022 — Rated 10 out of 10 by Teri Bostock Zerorez Tri-Cities
What do you like about our products and services?

YOUR TECHNICIAN WAS FREIDLY, VERY HELPFUL AND CLEAN!

Report a concern   February 28, 2022 — Rated 5 out of 10 by B.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

the cleaner didn't even turn all the lights on. Most of the carpet looked good, if he could of seen a little better, the carpet would of looked better. The high traffic area by the bathrooms had the same stains as it did before he started

Response from Zerorez Tri-Cities:

Thank you for your feedback Corinne. We will be reaching out to you today to resolve the issue you had with your last appointment.

Report a concern   February 27, 2022 — Rated 10 out of 10 by Miguel Perez Zerorez Tri-Cities
What do you like about our products and services?

The customer service from the tech

Report a concern   February 27, 2022 — Rated 5 out of 10 by J.Y. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I can pay $100 or less for three rooms.
Any more for this service is excessive.
To me..this is a “super vacuum service.”
At a less expensive rate I might consider using this service up to 3 times per year.

Report a concern   February 27, 2022 — Rated 10 out of 10 by K.K.A.K.C. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   February 26, 2022 — Rated 10 out of 10 by Melody Famsell Zerorez Tri-Cities
What do you like about our products and services?

I appreciate your timeliness and connection for scheduled appts. The cleaning results are always great. Thank you. And your service representatives are very, very pleasant.

Report a concern   February 26, 2022 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet and wool area rug look beautiful after your cleaning. We appreciate the minimal use of harsh cleaning products, and Devan, our technician, was friendly and professional.

Report a concern   February 25, 2022 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

I was able to order the service online, confirm the appointment and just show up to let them in. Very convenient. Excellent cleaning. Very happy customer.

Report a concern   February 25, 2022 — Rated 10 out of 10 by Jeff Lembcke Zerorez Tri-Cities
What do you like about our products and services?

Technician was friendly and professional. He did a great job

Report a concern   February 25, 2022 — Rated 10 out of 10 by Kenneth Williams Zerorez Tri-Cities
What do you like about our products and services?

Don’t use soap.
The customer service has always been nice and helpful.

Report a concern   February 24, 2022 — Rated 10 out of 10 by Valeria Hernandez Zerorez Tri-Cities
What do you like about our products and services?

It was easy to schedule, great deal, came in and did the carpets quickly and was professional. Thank you.

Report a concern   February 23, 2022 — Rated 10 out of 10 by R.G. Zerorez Tri-Cities
What do you like about our products and services?

Your professional cleaner Nick did a great job and was very thorough. My carpets look so much fresher. I will probably never have them cleaned during a really cold time again, as it took longer to dry and the windows were all fogged inside--learned a lesson.

Report a concern   February 23, 2022 — Rated 10 out of 10 by Nancy Guevara Zerorez Tri-Cities
What do you like about our products and services?

Nice job , polite and professional associate

Report a concern   February 23, 2022 — Rated 10 out of 10 by Michelle & Darrell Ladow Zerorez Tri-Cities
What do you like about our products and services?

No chemicals

Report a concern   February 22, 2022 — Rated 10 out of 10 by G.P. Zerorez Tri-Cities
What do you like about our products and services?

Results were great and I loved the staff!!!

Report a concern   February 21, 2022 — Rated 9 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Bought a house and the previous owners had 3 dogs and a cat. After zerorez the pet smell is gone! Carpet dried fairly quick and the guy who cleaned was very efficient. Would recommend service to anyone.

Report a concern   February 19, 2022 — Rated 10 out of 10 by E.K. Zerorez Tri-Cities
What do you like about our products and services?

I like the individuals that come to my home; Jordan and Cameron. I have had my carpet cleaned twice by your organization. Cameron was the first carpet cleaner; Jordan the second. These men are both very professional, thorough, and answer all my questions. I like the fact that your cleaning solution is environmentally safe. And these men leave my carpet fairly dry, which is helpful and I will use your organization again. Furthermore, your charges are reasonable, which I appreciate. A big thank you to Jordan; and Cameron.

Report a concern   February 19, 2022 — Rated 10 out of 10 by K.M. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very knowledgeable and efficient.

Report a concern   February 18, 2022 — Rated 10 out of 10 by K.G. Zerorez Tri-Cities
What do you like about our products and services?

Excellent

Report a concern   February 18, 2022 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Very prompt at getting appointments made quickly. Carpet cleaning finished work is great!

Report a concern   February 16, 2022 — Rated 10 out of 10 by B.E. Zerorez Tri-Cities
What do you like about our products and services?

My couches are much much cleaner and smell clean


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