- Phone: 509-582-9000
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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome Job!!!!!
The cleaning was done professionally and efficiently. The carpets are soft and fresh.
Thank you
Very professional and kind to customers!
Carpets are well treated and cleaned!
How serious you are about making sure you do everything you can to make the carpet as clean as possible. Your carpet cleaner guys act like it’s their own house. What a joy to get good service! Also you are very punctual and very friendly. I will recommend you to everyone I know.
Carpet is still wet have fans on to dry got done 1pm Saturday. Sunday still wat tech was friendly said be dry 4 to 5 hours
Great service!
Fast easy on time and knowledgeable
Comp a hallway once in awhile
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Great service. Carpet was beautiful. Jordan was awesome!!!
Great cleaning, Reasonably priced, Fast, friendly, will come back if there’s any concerns.
I appreciate the professionalism demonstrated by the technicians, and the excellent work.
Met expectations
Good job & fast
I can’t see a visible difference in the cleanliness of my carpets. I’m disappointed for the amount of money I spent!
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
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It's just that you don't guarantee that spots will come up. When I have my carpets cleaned, I don't expect to see spots still there.
The young man who did the work was very conscientious and worked hard. I just think maybe your way of doing carpet shampooing doesn't work as well as some others.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
We had Zerorez come in and shampoo all our bedrooms which are carpeted. We also had our ducts and air vents cleaned. The nice gentleman who showed up was named Harrison. Not only was he extremely knowledgeable about the services he was providing, he took the time to explain them. He even told us about the benefits of doing a "fog" treatment in our ducts, so we upgraded to that service as well.
We had an amazing experience with Harrison at Zerorez and our carpets look amazing!!
Highly recommend this company for carpet cleaning and duct cleaning services.
Thank you Harrison and Zerorez!!
Jennie
Excellent service. Carpet and tile look great.
The service provider was very courteous, detail orientated, and thorough. There was a small area around a piece of furniture that was missed, and I am contemplating whether to follow through and have this resolved.
The tech was very nice and did a great job!!! Thank you!
Stains look worse than before work was done.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home free of charge to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Professional, friendly team. Knowledgeable on products and services. Harrison did a fantastic job!
Zerorez does a great job! My carpets look great! The customer service is excellent and their timely response met my expectations. Also, I felt like a stain had come back after the initial cleaning and they were prompt and wonderful to work with to get this issue resolved. I will definitely be using them again and will recommend.
The young man who has been shampooing our carpets for quite a while now is very professional and through. He explains that he is doing if I have any questions. When the carpets are all done it looks so good!
This is the church building and there's a lot to do, including the stairs. He is very efficient and represents the company so well.
Discount for repeat customers
Fast service, polite serviceman
I think everything went great, I do have the tech;s ladder outside my house if they would like to pick it up
I appreciate how quickly you were able to schedule our cleaning!
It is easy to schedule and the staff are courteous and prompt .
Great job.