Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8270 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2022 — Rated 10 out of 10 by G.A. Zerorez Tri-Cities
What do you like about our products and services?

As advertised no residue left. Employees do an excellent job. Brain and Ryan.

Report a concern   March 28, 2022 — Rated 4 out of 10 by L.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The tech hit wall corners, baseboards and furniture with the hoses. Did not pay attention and was not careful when cleaning.

Response from Zerorez Tri-Cities:

LeeAnn, we will be reaching out to you today to hear a little more about what happened and hopefully get some pictures to see what the best next steps would be for you.

Report a concern   March 28, 2022 — Rated 10 out of 10 by R.K. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet & duct cleaner was quite efficient and did a good job for us

Report a concern   March 28, 2022 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

You were on time. You did a great job. Thanks

Report a concern   March 28, 2022 — Rated 10 out of 10 by Terry Broussard Zerorez Tri-Cities
What do you like about our products and services?

Excellent service, timely, professional and really know their stuff. I had carpet, area rugs and a couch cleaned and it all looks and feels new again. Thanks!

Report a concern   March 28, 2022 — Rated 10 out of 10 by Tracey Manella Zerorez Tri-Cities
What do you like about our products and services?

Simple, efficient, staff are knowledgeable.

Report a concern   March 24, 2022 — Rated 8 out of 10 by L.M. Zerorez Tri-Cities
What could we do to improve?

Take a bit longer cleaning all spots.... Some look really good, others not so much.

Report a concern   March 24, 2022 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

All I wanted was a basic cleanup for now as we have a new puppy. It is an amazing difference.

Report a concern   March 23, 2022 — Rated 0 out of 10 by R.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Come back and finish the job

Report a concern   March 23, 2022 — Rated 10 out of 10 by Theo Tucker Zerorez Tri-Cities
What do you like about our products and services?

I will never use any other company except Zeroex. My carpets are super clean and the man that did the service was so nice.

Report a concern   March 21, 2022 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

Jordan, our service technician was phenomenal! We initially scheduled a whole home carpet cleaning with no additional services. What was great about Jordan was he didn’t hard upsell; he answered all our questions and educated us on the values of available services, allowing us to decide what was best for our home. Once fully informed, we added the spot and topical treatments to almost every room. During cleaning he checked in with us after each step of the process. Once all said and done, our bill had more than doubled but we felt confident in services rendered AND our carpets looked and smelled fantastic.
Thanks for the great customer service!

Report a concern   March 21, 2022 — Rated 10 out of 10 by B.L. Zerorez Tri-Cities
What do you like about our products and services?

Professional, friendly and quick.

Report a concern   March 21, 2022 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

A lot of space cleaned for the price..

Report a concern   March 20, 2022 — Rated 10 out of 10 by Carlie Berry Zerorez Tri-Cities
What do you like about our products and services?

Great quality

Report a concern   March 20, 2022 — Rated 8 out of 10 by Z.F. Zerorez Tri-Cities
What could we do to improve?

The cleaning this time seems much quicker than the past. The guy finished our entire house (6 rooms total) in just over and hour. Maybe they’ve improved the process and make it faster, but I vaguely remember it used to take much longer. The carpets are nice and clean afterwards so no complain there. Wish they have more discounts for larger houses than 3 rooms.

Report a concern   March 20, 2022 — Rated 10 out of 10 by Maisha Medina Zerorez Tri-Cities
What do you like about our products and services?

Thorough and professional. Customer satisfaction is of utmost important: they came back out to the house to make sure the stain was completely removed.

Report a concern   March 20, 2022 — Rated 10 out of 10 by Joe Navarro Zerorez Tri-Cities
What do you like about our products and services?

Our shampoo tech, did a very thorough and excellent job, not only did the carpet come out great but he was friendly helpful and could not have been better. Excellent service.

Report a concern   March 19, 2022 — Rated 10 out of 10 by Gary Schweighardt Zerorez Tri-Cities
What do you like about our products and services?

Been using Zerorez for years. Never had a bad experience. Great people to work with. Highly recommend Zerorez!!!

Report a concern   March 17, 2022 — Rated 10 out of 10 by J.S. Zerorez Tri-Cities
What do you like about our products and services?

We love knowing that our carpets are clean, but without chemical residue. The technicians are always friendly and courteous

Report a concern   March 16, 2022 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Love the way the carpets feel and smell after the service.

Report a concern   March 16, 2022 — Rated 0 out of 10 by M.N. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Here is my Google review. To make it right, you probably need to invest more in hiring your people. In addition, you probably need to do hime assessment to give better estimate, the tech you sent out told my wife that our carpet is super clean and doesn’t need this kind of deep cleaning. So if you had a home pre inspection/assessment I would have saved $160.

Google review
Well, this was the first time we use zerorez and probably the last. The tech came inside to clean our four bedrooms upstairs. My wife asked him several times to remove his shoes before going up but he never listened (he put a sleeve on for one time then her removed it). And some of the dirty water from the cleaning machine were seen on the carpeted stairs. In addition, we are thinking we could have achieved the same, if not better, level of cleanliness using a carpet washing vacuum cleaner . Most likely not to use them again.

Response from Zerorez Tri-Cities:

Majd, I am sorry to hear you did not have the best first impression possible with us. I want to thank you for your feedback and let you know we will be reaching out to you today to see how we can improve your experience with us.

Report a concern   March 16, 2022 — Rated 10 out of 10 by James Cunningham Zerorez Tri-Cities
What do you like about our products and services?

You came at the exact time that you said.
You’re professional work was extremely helpful.
I just want you to know that I am grateful for the job you did
Thanks again for the 99 dollar special and the job you did on my couch and
Chair
I know my pets enjoy the new carpet smell 😊👀
Thank you again and thank Devon
James Steven Cunningham 😀

Report a concern   March 15, 2022 — Rated 8 out of 10 by M.W. Zerorez Tri-Cities
What could we do to improve?

Clean up the mess on my driveway the glass. And tell me that a vet broke.

Report a concern   March 14, 2022 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

They always do an awesome job.

Report a concern   March 13, 2022 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Our technician this time was awesome! He got stains out of our thirteen year old carpet that the last Zerorez guy couldn’t.

Report a concern   March 11, 2022 — Rated 0 out of 10 by K.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Disappointed 😢
The basement hallway and family room walkway look worse than before you started. I was able to lighten some spots with over the counter stuff and elbow grease.

Response from Zerorez Tri-Cities:

Thank you for your feedback Karen! We will be giving you a call later today to get more information from you on these areas. If you would like us to come back out as part of our 30 day satisfaction guarantee we can re-clean any areas, with our basic cleaning, that you were not satisfied with!

Report a concern   March 11, 2022 — Rated 9 out of 10 by A.R.R. Zerorez Tri-Cities
What do you like about our products and services?

The service cleaned carpets

Report a concern   March 11, 2022 — Rated 10 out of 10 by Ed Dimmick Zerorez Tri-Cities
What do you like about our products and services?

You guys do a great job with the carpet 👏

Report a concern   March 11, 2022 — Rated 10 out of 10 by Anita Bruce Zerorez Tri-Cities
What do you like about our products and services?

Professional, courteous cleaning specialists. Always on time. Do quality work leaving our carpets clean and fresh

Report a concern   March 9, 2022 — Rated 10 out of 10 by Tammy Story Zerorez Tri-Cities
What do you like about our products and services?

Wonderful! And fast. Loved my representative. She was very professional and a hard worker. Thank you!


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