based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service. Home office in Austin provides rapid and thorough assistance.
Good communication. Tech always arrives on time.
We have the problem of not being contacted prior to the person showing up at our house. Fortunately, I work from home therefore are often here. The person who actually does the pest control is great, friendly, professional, and we have had not bug problems. The communication before hand is our only problem.
As of late I'm having to call weekly to schedule service for cockroaches. It seems as though the service is not helping very much as we still have pest issues.
WE have an increasing roach problem. May need a more thorough spray or better treatment.
Our tech, Joey, is great! He is very courteous and professional. Much better than previous tech! Please keep him in our area!! He is what makes Bug Master stand out for us.
Service rep, Joey, does a good job. He returns when bugs reappear before quarterly time if needed.
I have in fact recommend you to friends and new clients. You always call or email before you come out.. and you are always on the date and time you said. If you have to change, you call and let me know.
I use you for my home, and my daughters and neices home and we HAVE NO BUGS!!
Our dogs and cats are not affected by your products,and that is very important to us.
Your employess are always friendly and efficient.
Thanks for the great job you do!!
Marti Eveleigh, REALTOR REMAX Wimberley
Woodcreek North , Wimberley, TX. 78676
I like it because it works! And I know if I see bugs inbetween regular visits you will come out and take care of it.
Communication, the tech's schedule changes and no notification why. Need to keep employees too much turnover no training for new tech. Training left up to me, not you all.
Effective, efficient. Tech(s) are friendly, cooperative, trustworthy & knowledge.
Timely and efficient service and friendly, polite and punctual representatives.
Professional, punctual, thorough service. Rarely have any problems as we have regular, quarterly service, but they always ask if we are having any problems, and pay specific attention to any problem areas, or issues.
Prompt and thorough.
Service man very polite...always asks if there were any problems and does extra treatment for problem areas.
fair price, good service & friendly/knowledgable technicians
dependable
You provide a good value. Also, I know that you are honest.
Do not change applicators if it can be prevented.
I've noticed that similar companies that offer comparable services seem to charge less for their support. That would be the only reason that I might recommend TBM.
Not this past visit, but one time before, it was if the spray was not effective at all. We were still seeing lots of roaches after the treatment. We complained, and it has been much better since then.
Service always accommodates customers schedule.
I do not like that the service people change a lot. We had Julie come to the house for a long time and I trusted her and was very comfortable with her. Than we had a gentleman (I think his name was Jose) for a couple and times, but now we have a new person again.
Prompt and reliable services
I was not completely happy with my last visit on Jan. 30th. I'm not sure that all rooms were thoroughly misted, though I did ask the technician and he assured me that he had covered them all. I touched several areas (where baseboard meets floor) throughout the house and found them to be totally dry even though the tech was still outside spraying the outside perimeter. I have had no problem with any bugs in many years of using BugMaster and we are diligent about quarterly sprayings. I do not want this to change....thanks for asking.
Staying in touch and on time with services.
Flexibility in scheduling, response to call back if required.
Knowledgeable technicians, courteous takes time if needed to explain process, procedure.
Service is friendly and effective
You're pretty good about most things. Scheduling is sometimes difficult since I always want the interior sprayed too. Have a dog who doesn't like strangers so have to schedule around my son's work times. I know it's easier for your guy to do everyone in one area rather than backtrack. It's not a big problem just an irritant at times.
Listen a bit more, dictate a bit less when it comes to scheduling appointments. I know it's got to be an extremely difficult job to schedule in everyone's appointments, but some of us just can't be at home on short notice (less than 48 hours).
We love our technician, Rick. I'm sure he has many homes to treat every day but when he comes to our home, he takes his time, talks with the whole family, even knows the names of our pets and really treats us like we are his only clients for the day. He always has answers to certain bugs I find and is an absolute pleasure to deal with. We very rarely see any bugs in the house and feel that Bug Master, even coming every three months, does an outstanding job.