based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous, Professional & Affordable.
Dr Phil Vaughter
The technician is always very professional and does a very thorough job each time. I like receiving the phone call reminders and the prompt service
Quick, friendly, effective,
How they work! That said, I'm hoping we could switch back to the telephone reminder system instead of emails about when you are coming? I missed knowing about my visit this week, and would have put the dog inside so he could get all the way around the house! Also, this time we did need an inside treatment, but maybe it can wait til next time. I've only seen one cockroach in the kitchen...
I can trust the employees on the house and I like the products used.
Prompt and thorough. Reasonably-priced for your services.
Prompt service. Friendly technicians.
Gerald (sp?) is cool! He does a great job and has a great attitude. Thanks!
The fact that you only need to come out every few months, the cost and that it works. We rarely see bugs inside or around our house. And Rick is amazing. We love having him as our tech.
The E-Mail sent out to tell us of your coming needs more lead time in case of the need to Delay a service call!
Brandon is our service tech and is great! Very friendly, efficient and helpful with any concerns.
You guys go above and beyond. Very accomodating to our needs.
simple, quick and effective.
reliable, good communication
Please send out e-mail service reminders earlier. 2-3 days in advance is not enough time. Perhaps 7-10 days with a confimration request. Then 4 days if no response.
Notice of when you'll be here, and you keep your schedule.
It just works. Year after year. No bugs.
the customer service
usually not many bugs
My only not so positive experience was having to wipe up spots all over my floor from the treatment material. And the merge with Eco Pest caused some account challenges which took you a little while to fix . But I am an x Orkin customer and I see very little activity, far less than when I was with Orkin so I am pleased
you get rid of the bugs
The customer service and reponse time.
We haven't been working with Bug Master for that long at this point, but the service thus far has been great. Twice i've called for same day service and both times you came out to treat the problem apartments. So far you have been wonderful but i would like to work with you for a longer period of time to give proper feedback on what to improve. At this point we are very satisfied.
Very quick service.
You lost my check more than once for payment of services. You phoned to remind me of a future service date too late for me to reschedule it. When I returned from an out of town trip, there were spiders in my house because only the outside was treated.
Very likely to recommend
You are punctual and responsive.
Your Tech
professional, efficient
reliable, friendly, good servicd