The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 13, 2013 — Rated 10 out of 10 by G.H. The Bug Master
What do you like about our services?

Technicians are very nice and respectful. And, the products work!

Report a concern   April 13, 2013 — Rated 10 out of 10 by Diana Cannon The Bug Master
What do you like about our services?

You show up when you say you will...
You genuinely care about your customers...
Your service is effective.....
Your prices are reasonable and the results are satisfactory..

Report a concern   April 12, 2013 — Rated 7 out of 10 by B.J. The Bug Master
What could we do to improve?

price is high

Report a concern   April 12, 2013 — Rated 10 out of 10 by Clyde & Eliza Walls The Bug Master
What do you like about our services?

Complying with my eco- friendly requests

Report a concern   April 12, 2013 — Rated 10 out of 10 by N.D. The Bug Master
What do you like about our services?

Reasonable price, friendly service.

Report a concern   April 12, 2013 — Rated 9 out of 10 by G.O. The Bug Master
What do you like about our services?

Aside from your extensive knowledge of all forms of infestation and the effective methoda for treatment, Your flexable, prompt and courteous service is gratly appreciated.

Report a concern   April 12, 2013 — Rated 8 out of 10 by R.J.D. The Bug Master
What could we do to improve?

Let us know more than a few days out that you are coming. We nearly always have to rescheulde. Two weeks out would be much more desirable rather than "we're coming on Saturday"

Report a concern   April 12, 2013 — Rated 9 out of 10 by Sheila Egger The Bug Master
What do you like about our services?

Very friendly and thorough.

Report a concern   April 2, 2013 — Rated 10 out of 10 by J.O. The Bug Master
What do you like about our services?

Easy scheduling, hassle-free service.

Report a concern   April 1, 2013 — Rated 2 out of 10 by T.M.B. The Bug Master
How did we disappoint you and what can we do to make things right?

I still have the black bugs (rover ants) around the sink in master bathroom. Also still see a few scorpions and spiders. Three days after treating the ants where on the driveway. The first time ECO Pest control came out two years ago was the best service we saw. Since then we have continually had pest problems.

Report a concern   March 31, 2013 — Rated 9 out of 10 by Eric Rabago The Bug Master
What do you like about our services?

The people everyone at your company we have worked with. I also like I get the same person everytime.

Report a concern   March 30, 2013 — Rated 10 out of 10 by J.J. The Bug Master
What do you like about our services?

The service guys are good. Office seems a little disorganized.

Report a concern   March 30, 2013 — Rated 10 out of 10 by J.L. The Bug Master
What do you like about our services?

Very friendly, nice people. They come when they say they will and ask very pertinent questions.

Report a concern   March 30, 2013 — Rated 10 out of 10 by Kurant Events The Bug Master
What do you like about our services?

courteous, on time, efficient

Report a concern   March 30, 2013 — Rated 10 out of 10 by Charles & Alice Schaefer The Bug Master
What do you like about our services?

I DO NOT LIKE TO SIGN CONTRACTS !!!!!~ THAT IS WHAT I LIKE BEST. PEOPLE HAVE TO SIGN THEIR LIVES AWAY NOW JUST TO GET SERVICE. I LIKE THE SEREVICE--WHAT I ASKED TO BE DONE IS ALWAYS DONE.PEOPLE FROM THIS COMPANY AR3E ALWAYS THOUGHTFUL.
THANK YOU---AS ALWAYS I WILL CALL WHEN NEEDED. ALICE SCHAEFER

Report a concern   March 30, 2013 — Rated 10 out of 10 by K.B. The Bug Master
What do you like about our services?

The service person is friendly and very knowledgeable.

Report a concern   March 30, 2013 — Rated 10 out of 10 by P.B. The Bug Master
What do you like about our services?

Courteous and dependable service. Friendly technicians.

Report a concern   March 30, 2013 — Rated 9 out of 10 by E.C. The Bug Master
What do you like about our services?

I like the fact that I don't necessarily have to be home in order for the service man to do his work outside.

Report a concern   March 30, 2013 — Rated 9 out of 10 by L.C. The Bug Master
What do you like about our services?

Friendliness of technician, ease of paying bill, and top notch customer service.

Report a concern   March 30, 2013 — Rated 10 out of 10 by Carol Beau The Bug Master
What do you like about our services?

The products really work. It really almost totally eliminates bugs. And the service men are always very nice, polite, and responsive. You are always accomodating if I need to reschedule. You are a greatcompany

Report a concern   March 28, 2013 — Rated 10 out of 10 by D.D. The Bug Master
What do you like about our services?

Technician is knowledgeable

Report a concern   March 27, 2013 — Rated 10 out of 10 by D.M. The Bug Master
What do you like about our services?

Simple courteous service.

Report a concern   March 27, 2013 — Rated 10 out of 10 by A.D. The Bug Master
What do you like about our services?

Effective and friendly service to boot!

Report a concern   March 26, 2013 — Rated 10 out of 10 by Renee Allen The Bug Master
What do you like about our services?

Can count on prompt efficient service. Always know I can call with a problem and service man will return to correct any problems. He listens to me and tries to figure out what "that weird bug" was that I saw.

Report a concern   March 25, 2013 — Rated 9 out of 10 by T.O.M.P.S. The Bug Master
What do you like about our services?

This was the first time your technician was at our site. He was knowledgeable of his work, polite and courteous.

Report a concern   March 25, 2013 — Rated 10 out of 10 by I.G. The Bug Master
What do you like about our services?

I like the continuity of service I am receiving. I was a previous customer and after some years I have the same level of service and see a few familiar faces from before.

Report a concern   March 24, 2013 — Rated 10 out of 10 by Gene &Charlotte Maxson The Bug Master
What do you like about our services?

I really like the technician that comes to our house. He is always on the right date and time

Report a concern   March 24, 2013 — Rated 9 out of 10 by R.D. The Bug Master
What do you like about our services?

Prompt, courteous and thorough

Report a concern   March 23, 2013 — Rated 10 out of 10 by B.C. The Bug Master
What do you like about our services?

Speedy, on time, and as advertised!

Report a concern   March 23, 2013 — Rated 10 out of 10 by M.J.S. The Bug Master
What do you like about our services?

On time. Thorough. Courteous.


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