The Bug Master
1912 Smith Road
Austin
TX 78721
United States

Average rating: 9.2 out of 10 based on 3641 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 7, 2017 — Rated 9 out of 10 by Mark Odom The Bug Master
What do you like about our services?

Consistent and easy to book services. Great customer service from technicians to back office.

Report a concern   February 7, 2017 — Rated 4 out of 10 by J.S. The Bug Master
How did we disappoint you and what can we do to make things right?

Never sprayed the outside of my yard. Technician said he would return, and he never did. I had to call and schedule it. Was cancelled on twice. Having myself keep on track on what your company promises isn't a great way to start a new account.

Report a concern   February 7, 2017 — Rated 6 out of 10 by S.D. The Bug Master
How did we disappoint you and what can we do to make things right?

Please call me advance to schedule a time at Phone number removed. Have not received notice when you are coming. Was stung by a scorpion the week prior to your visit, your product could be a little stronger and detail on the application. Thanks,

Report a concern   February 7, 2017 — Rated 10 out of 10 by Dan & Diane Bennett The Bug Master
What do you like about our services?

Great service and very professional personnel.

Report a concern   February 7, 2017 — Rated 10 out of 10 by J.S. The Bug Master
What do you like about our services?

reliable and responsive

Report a concern   February 6, 2017 — Rated 10 out of 10 by F.V. The Bug Master
What do you like about our services?

professional and customer service

Report a concern   February 6, 2017 — Rated 9 out of 10 by S.S. The Bug Master
What do you like about our services?

The way the service men always take time to answer any questions I have and the way they complete the work.

Report a concern   February 6, 2017 — Rated 10 out of 10 by C.V.A. The Bug Master
What do you like about our services?

On time, good service, good follow up.

Report a concern   February 6, 2017 — Rated 10 out of 10 by Gaston Carbajal The Bug Master
What do you like about our services?

Your technician conducts himself in a very professional and respectful manor.

Report a concern   February 6, 2017 — Rated 10 out of 10 by J.Y. The Bug Master
What do you like about our services?

The technician is very knowledgeable about services and issues that may arise.

Report a concern   February 6, 2017 — Rated 9 out of 10 by R.R. The Bug Master
What do you like about our services?

If I still have a bug problem after you treat you come back

Report a concern   February 6, 2017 — Rated 9 out of 10 by M.J.C. The Bug Master
What do you like about our services?

The service people arrive at the time stated. The service people are knowledgeable,courteous and efficient.

Report a concern   February 6, 2017 — Rated 10 out of 10 by Ann Dodson The Bug Master
What do you like about our services?

Prompt, friendly, very professional.

Report a concern   February 6, 2017 — Rated 10 out of 10 by P.G.B. The Bug Master
What do you like about our services?

Very professional service

Report a concern   February 6, 2017 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

The technician shows up on time and is friendly and helpful. He answers all questions and is thorough. If any unforeseen problems arise it is easy to gysomeone out to take care of it.

Report a concern   February 6, 2017 — Rated 10 out of 10 by M.V. The Bug Master
What do you like about our services?

We like Raymond. He does a great, professional job.

Report a concern   February 6, 2017 — Rated 10 out of 10 by G.H. The Bug Master
What do you like about our services?

Your technicians work with the customer to solve their problems and stick with it until the problem is fixed.

Report a concern   February 6, 2017 — Rated 10 out of 10 by R. The Bug Master
What do you like about our services?

Polite technicians on time.

Report a concern   February 6, 2017 — Rated 10 out of 10 by Xavier Perez The Bug Master
What do you like about our services?

Friendly and courteous as well as efficient.

Report a concern   February 6, 2017 — Rated 10 out of 10 by D.T.A. The Bug Master
What do you like about our services?

Always nice an friendly on time gets to his job let's us know if there are any problems

Report a concern   February 3, 2017 — Rated 9 out of 10 by C.T.K.C.C. The Bug Master
What do you like about our services?

Good response time, customer service.

Report a concern   February 2, 2017 — Rated 9 out of 10 by A.G. The Bug Master
What do you like about our services?

Service technicians always arrive on the date/time agreed upon. Thorough in their service.

Report a concern   January 30, 2017 — Rated 9 out of 10 by T.A. The Bug Master
What do you like about our services?

Excellent staff

Report a concern   January 28, 2017 — Rated 10 out of 10 by D.E. The Bug Master
What do you like about our services?

I like the great customer service and knowledgeable technician Zach.

Report a concern   January 27, 2017 — Rated 10 out of 10 by Parks Kugle The Bug Master
What do you like about our services?

He was very thorough and professional. He made the experience as quick and as painless as possible and really cared to see his work done properly.

Report a concern   January 26, 2017 — Rated 10 out of 10 by J.M. The Bug Master
What do you like about our services?

Raymond is my service technician, and I base my rating on the service he provides. In the past the office personnel were not especially knowledgeable, but there has been improvement.

Report a concern   January 26, 2017 — Rated 10 out of 10 by J.C. The Bug Master
What do you like about our services?

Joey is a nice guy

Report a concern   January 26, 2017 — Rated 9 out of 10 by S.N. The Bug Master
What do you like about our services?

Daniel is very thorough
This time he used an oderless spray

Report a concern   January 26, 2017 — Rated 10 out of 10 by E. The Bug Master
What do you like about our services?

Very quick!!

Report a concern   January 26, 2017 — Rated 10 out of 10 by P.M. The Bug Master
What do you like about our services?

Rick is thorough & very personable.


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