based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and efficient.
While the service is great and dependable, the employee representing Bug Master each visit is outstanding
always prompt, courteous, efficient, and willing to do anything that is needed.
We do not receive notifications of when technicians will be coming to our house.
Multiple issues with invoices and billing.
Lack of attention to detail.
Ontime, call ahead and easy to pay
I like it when between treatments if I see any bugs or even just one I would call them about it and they would immediately come and spray for that type of bug. Its nice that they stay on top of things like that.
more heads up before visits!
You always do a good thorough job and have good customer service. Your service techs are very knowledgeable. I do wish I received more notice of when my next appointment will be. It would help me make sure someone can be home when the inside needs to be sprayed.
The reasonable prices, friendly customer service, nice and professional service techs, fast scheduling services...
Excellent customer service. Techs are very knowledgeable and friendly!
You come back and treat again at no extra charge if scorpions come back before the next scheduled treatment. I like that it's always the same guy...so I don't ever have to wonder if "I'm"breaking in a new trainee
Automatic. Low commitment from customer. There if I need it between treatments.
Very good and friendly!
Timely and effective! Thank you, Name removed
The question is how likely I would be to refer a friend. I am likely, but we've been customers for a while and it has been some time since I did comparison shopping. I have no idea if I am paying a good price or if I am on autopilot.
So, I would recommend a friend look at Bugmaster. I would tell them I have few complaints apart from a challenge of early arrivals for servicing that I prefer to happen at 4 PM and a desire for a more interactive web presence for scheduling and account management. But I like buying local so that is the tradeoff.
Y'all come back out if I see any more bugs
good work
Your company has been very responsive to the needs of my residents. Quick to respond and offer all solutions.
Scheduling is very easy, Daniel is awesome, and we have no bugs!
Always ontime.
We were not notified before the last treatment. Since we prefer to be home for the treatment
in order that we can inform your representative of any fire ant issues, we would appreciate
being notified BEFORE the rep. shows up.
I personally like the knowledge, personality and friendliness of Daniel who is the representative sent out for my service.
The service person is on site within a reasonable time of appointment; there is a confirmation call/notification for the appointment; the service person is professional in appearance as well as demeanor; the service vehicles are clean, even when there might be falling weather, and apparently you use an effective product.
We have always liked our service providers. They have been friendly, conscientious and courteous. Only once or twice have we asked for a repeat treatment due to bugs or whatever and it was done immediately and problem removed. We have been with you a long time and are quite pleased with your service.
The Technicaina are very through and always ask if you are having any issues.
The friendly & professional technicians.
The friendliness of the technician and his thoroughness providing the service.
I can expect a technician who is friendly and who asks for my concerns, listens to me and treats my house as per my requests. The Bugmaster technician is not just a company man, he is a caring friend. And, because of his genuine attention to my concerns, I enjoy a bug free home.
You have always responded quickly to any specials needs we have encountered. You have always arrived at the time you said you would be here.
Technician is personable, friendly and courteous. He does his job well. Communication is great. I like being contacted via email re appointment times. We had a huge problem with scorpions and had been told previously that pest control would not help. We tried Bug Master and the problem has definitely been minimized.