based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always show when scheduled. Fast, prompt and courteous.
Prompt, flexible when changes have to be made, friendly service experts, such as John, and reasonably priced (please keep your rates the same).
Great service and always friendly!
Whenever something comes up (and that's RARE), Bug Master takes care of the situation promptly. They're GREAT!
Very responsive to customer requests - whether it's a particular way the customer wants service to be provided, or when in need of service. Technicians always extremely courteous, on time, and ask if there's any particular problem they need to address. And they always tell me to be sure and call if something comes up between scheduled visits.
They are reliable with little fuss. Very effective, only bugs we find inside are dead ones.
Polite technition, we love Jesse!
Friendly service tech
The pest control service is good. I would recommend that. But, the mosquito treatments were a nightmare to deal with. I would absolutely not refer anyone to that program! It needs far more consistency. Twice in a 5-month period Bug Master did not show up for a monthly treatment. When I would call about it, I would be told that it was not scheduled... even though it was supposed to be scheduled automatically. I would have to take the time out to schedule it. Then I would have to call back to actually confirm that someone came out. The program is way too expensive for a customer to have to work so hard to make sure they are getting the service they paid for. I will not be getting mosquito treatments through Bug Master next year... instead I will find another company that requires less maintenance and time on my part.
You actually come when you say you will.
Your technicians are polite and get the job done in a timely manner
Reminder calls (now e-mail notification). Prompt, courteous, high-quality service. We do miss Albert, though!
Billed us for a service not received.
The 1st time with representative, very polite, good presentation of services offer, detail information and most of all made us feel important not just a sell pitch.
Rick- he is wonderful!
Friendliness & reliability.
John is very professional and courteous. He makes sure that we are taken care of.
The gentlemen is very quick and polite.
Give a little more advance notice about your visits. B. Last name removed
We can count on The Bug Master!
Are you still checking the same number of stations that were installed originally at each location.
calling ahead and confirming the appointment and being very cooperative.
Your pricing is way to high for apartments. Don't understand why you can't give me a flat rate for a bed bug treatment. Worldwide Pest control can. Don't understand that. And you charge extra to get rid of german coachroaches. Isn't this what the monthly service charge is for. Exterminator bugs... Won't use you again at any apartments i manage.
You give notice that you are coming and come during that window of time. You answer questions professionally and offer choices in how to treat an issue.
Friendly technicians. Very punctual.
Responsive to my requests for services. The staff is pleasant, helpful and informative when they are at the house for a service call. Brandon is a pleasure to work with. Thank you
called for return treatment due to flying insects (we call them mud daubers) and spiders. House was sprayed again - technician did not clean up the 'housing'. I'm not sure if your company has changed the chemical composition of the sprays but they don't work as well as the previous spray.
Y'all come when you tell me, are thorough, friendly,a nd professional. It's a great value for the money!
Thorough and friendly.
Good service, flexibility to meet my schedule. Very nice customer service. And really reduces the number of bugs!