based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
MORE FREQUENT SPRAYING AS WE ARE STILL CONTINUING TO HAVE AN ANT AND SPIDER PROBLEMS INSIDE OF OUR HOUSE...EVEN RIGHT AFTER THE SPRAYING.
communication, friendly workers, prompt service
Customer satisfaction matters to Bug Master! Very Happy with the service...
not bugs for duration of your service and friendly techs.
effectiveness, value
The customer service provided by our technition Branden.
Your technicians are kind, friendly and appropriate! I love that!
Daniel is awesome. I love the fact that he's been our one and only tech from day one and that's been SEVERAL years now! He's very professional.
You are careful with the schedules and come on time.
Dependable, prompt, nice and friendly.
Techs always on time. Understanding about rescheduling, no penalties for missing the tech somehow. Reasonable pricing. What they do works, no/few bugs!
The regular maintenance service is good, but the cost is a little high, so I might ask a friend to shop around a little.
Very prompt, cordial,great results, knowledgeable,and friendly
Flexibility, promptness, courtesy
The way you are scheduling appt. No personal service and no regard to our previous business relationship with John. The new guy is fine, but the personal service is gone
responsive to my concerns and schedule. seemingly you are also quite lethal in a small footprint chemically.
Prompt. Billing my card so I don't have to write a check or be there every time.
Your ability to adapt to my eco friendly requests
my appointment was scheduled between 4:00-5:00. I arrived home at 3:50. My high school son told me that Bug Master showed up around 1:30, so he let him in to spray the house. I was very disappointed that I did not get a phone call that the appointment had been moved up so many hours as I would have rescheduled my afternoon and been home. I never allow workers/maintenance men in my home with my minor-aged children, and I'm surprised that your company would allow your workers to enter a home when the adult is not present. I am extremely disappointed in this.
Prompt service. Always here when they say they will be.
Very nice and helpful service people.
Our technician, Gerald,, is wonderful and does such
a thorough job. He goes right to work and doesn't waste
time, but at the same time is very friendly and polite. I
especially like that you will come back out to re-treat at no
extra charge.
I am able to work with Tyrone...he seems to be knowledgeable and efficient. He's very courteous.
Not confident in service. Art is fine, but previous person did not recognize bugs.
Ants this morning in shower. Tiny dead bugs on window sills every day and on screens. Sometime, please have Art take a look.
Thanks
You are very prompt with your service and your service personnel are very professional.
rick when he was at my house, he asked too many personal questions, which made me felt uncomfortable to invite him back, but kyle M the last guy that was at my house did not creep me out with the questions he asked as Rick did.
I appreciate that your service rep. is here on time and is friendly and reliable.He always does a very nice job and I am very pleased with the level of service that i have received.
I really appreciate the email sent before your service. This way I know when you are coming and can tell you of any special problems. I have no suggestions for improvement at this time.
Reliable, dependable, courteous, consistent, friendly, respectful staff and services.
I have a credit card on file but from time to time I still get invoices as if I didn't.