based on 3641 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always very thorough and courteous.
Everything----we have NO BUGS.
The people that work for The Bug Master are great.
Make it easier to create an online account. Is it really necessary to call in to associate an email address with an account? Most places do this entirely on-line. Also, I only assume if you create an on-line account you can pay your bill through the net. (If that's not the case then it should be).
Fast, effective, cost-effective
They are quick and friendly..... Also knowledgeable.
On time- always willing to listen to any new issues and resolve them. Your great service over the past 6 years is appreciated.
i still ants not sure how long it takes for them go away. these are the red and black ants in the storm drain.
You do a good job as evidenced by "very few bugs". Promptness of arriving during the timeframe you endicated you would.
Our tech guy is the best!
I really like Al. He is friendly and courteous. He does a great job.
Get rid of the roaches ppermaently.
I like that the same person comes each time, so they know what's going on at our house. Brandon is responsive and pleasant to deal with and explains what he finds, what he is doing about it and what I can expect in terms of results.
Consistently friendly staff, responsiveness to any concerns, and reliability.
Friendly workers and thorough work.
your applicator and your follow up to return on a specific date.. and your service works well.
Efficient and informed.
Thoroughness and friendliness of personnel.
Gerald is very thorough and mindful of treatment protocols. Gerald, and his predecessor, John, are the reason I continue to be a BugMaster customer.
everything.
The customer service is great.
I told the lady that answer the phone NOT to send anyone to my house without me being there! I get a E-Mail telling me that you are sending someone out, I in turn reply to the E-Mail that I would not be home on that date but that I would be home the next week ALL week except that Wed. My Doctor appt. was moved to another date and just by luck I was home when Jesse show up to do my house, knowing nothing about not suppose to be at my house on that date.The last Teck. of BUG MASTER was not doing his job and that was the reason for me saying no one was to be at my house unless I was home. In the case of Jesse, him I do not mind because I know he will do his Job.
Always come when you say you're coming....unlike cable services.
No more bugs!! Friendly, timely, professional.
Everyone you deal with is very helpful and understanding of the situation you might have. Very responsive to our needs and always do a great job explaining the process.
Prompt, knowledgeable, but not done yet.