- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet is cleaner. I was definitely not amazed. Pros: the carpet appears cleaner, it dried quickly, it wasn't as expensive as I was worried it would be. Cons: it doesn't smell nice like when I get the carpet shampooed, you can still see all the lines from my rugs and furniture, and the carpet doesn't feel soft or fluffy like it does after I shampoo it myself. At least when I do it myself it's mostly free and I can make it smell nice. Probably won't do it again.
My carpet stayed wet way too long this time. I was still filling damp carpet at about 11 and 12 hours and I’ve been told by multiple carpet companies including you guys that it shouldn’t stay wet after eight hours and preferably much less than that… he told me it would be about 3 to 4 hours. I have no idea what happened but it definitely was not 3 to 4 hours. In fact for a while I thought maybe it was just cold I was feeling instead of wet so I put socks on again and they did get damp at 12 hours. I am glad it happened on this older carpet but it makes me very uncertain about using you for any new carpet because I know that’s what creates a mildew apartment smell as I call it with them cleaning the carpets every time someone moves. I’ve smelled that smell too many times as a kid to want to live that way as an adult. I also just don’t seem to find that it seems as clean as other places. In fact I vacuumed until I could not hear any more birdseed before you came. I have one of those chair protectors to catch a lot of it anyway. And after before putting that room back together two days later the bird was not in there to have created a new mess he had been moved for this whole process I still heard so much seed coming up again into my vacuum. I spent about 15 minutes just waiting for the seed to quit sounding up in my vacuum. If the carpet cleaning didn’t get any deeper than that I really don’t know what we served. I’m not sure why I’m even given the amount of stars. This entire process because I really thought I did like you guys before has made me even question getting carpet to have to deal with this every year to keep new carpet warranty. It definitely feels like $200 was totally wasted and it’s just not something I want to perpetuate year after year. So now I’m trying to figure out complete change in plan to not carpet anything in here.
Improve online scheduling
The tech was very professional and answered all of my questions. I also liked that they use corner protectors to keep equipment from damaging walls.
No chemicals and excellent cleaning process with no odor. My 20 year old carpet looks awesome!
Technician was very professional and knowledgeable
I highly recommend Zerorez. Sincerely, Gail Caudill
You are expensive to use but I have never been dissatisfied, had wet carpets or been stood up. All that matters
The young man was knowledgeable, courteous, and did a terrific job on my carpets.
I love the fact that no chemicals are used and my carpets looked great! I will definitely use this service again.
The carpets look great. The cleaners were very efficient, and polite. I have used the service in the past, and will continue to use you in the future.
Greg was phenomenal. The customer experience provided was the best I’ve ever had with any company. Greg is well educated on the products and services you provide, & highly effective at communicating his knowledge to me in an easily understood fashion. The quality of the carpet cleaning was great, & I know how pricing on additional services I will utilize in the future works. He’s friendly, informed, & I felt very comfortable having him in my home, not to mention he worked thoroughly, yet efficiently. There are many companies that may have been able to complete that actual work on par with zerores’s ability, but I’ll never know because of Greg. The experience he provided, & the trust he established with me will make me a repeat customer. I’m not sure if it’s an option, but I’d love to be able to request Greg for all of my future services. He was even good-hearted about my new dog giving the sniff test to him and his tools 😀
It was fast, easy and the service was great. I live in the third floor and he made it work with the truck instead of having to do the hand machine
Excellent Service, fast, on time and did a fantastic job!
Victor was great. you are lucky to have such a well spoken, competent, thorough employee, especially in this job market. I would take care of him as an employee and try to find more challenging roles for him to fill. Promote him!
Clean, Clean, Clean
Did a great job!
The carpets look great!
Professional and great service. I love how they don't use harsh chemicals or soap yet the results are amazing.
I like tour pet oder removal.
They work! The carpet and rugs look brand new!
cleaning crew very prompt, front desk kind and did a great job setting up appointment. Cleaning crew even came back to get a couple of spots that didn't move out! Did you know they can dye carpet spots...totally saved us so we didn't have to replace carpet when we moved. Love ZEROREZ!!
Great service but a lot of pushy up-sales. Final bill was $200 over online quote.
This was my second time using zerorez and definitely not the last. Technician was very professional and knowledgeable about their service and product. Did his work in a timely manner. Thank you zerorez
Chemical free.
I love that there are no detergents, but that it smells, looks and feels so clean once you’re done. And it dries so fast!
Did a good job on carpets. Fast and friendly
Very professional and friendly. I’ll use again and recommend to anyone in need of these services.
The technician was very knowledgeable, proficient, and did the job very well.
Johnny, who did the cleaning for us, was remarkably professional and personable.
The technician was very knowledgeable and efficient in his work. I would definitely have him back to my house again.
Chemical-free carpet cleaning. Technician explained service and was very prompt and professional. Would recommend and use again!
Blue did a great job cleaning my carpet. I recently took my rug down to be cleaned. Everyone was very friendly and helpful. I look forward to getting it back. I am sure it will be great. Like that they don’t use cleaners.