- Phone: 208-383-1000
based on 11492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning is very good and the service is excellant.
I would say the main thing that disappointed me was the thought that my carpets would be clean and not smell bad/funny and that the extra area I paid extra to have cleaned smelled worse after both cleanings to it.
The carpet guys were great and customer service was not an issue.
My carpets have a weirdly dingy odor to them and I have vacuumed at least a dozen times since to try and get everything up. They did state that it would need to vacuumed but I thought it would at least dissipate by now.
One area in a bedroom was soiled by my cat before he died and that I paid 200 extra dollars to have extra treatment. It was less than a 5 by 5 section and smelled worse after each treatment than it did before.
I was very pleased. The service man was knowledgeable, friendly and did a fantastic job!
Measure room size and tell the customer it will be an extra charge for the oversize room before cleaning not at the end.
Everything about zerorez was perfect! Easy scheduling with helpful follow up. Jordan was professional and courteous and our carpets look awesome! Would absolutely recommend!
Micah and his partner did a great job. I forgot to tip him. Can I do so now?
You guys do a great job
Always great quality and customer service.
It was dry sooner than any other company I have used. The service man work extra hard on cleaning my chair. He said he would work on it until I was satisfied.
They do an excellent job. Very nice people to work with. I have recommended Zerorez to many people. Thanks
we still have some pet odor after the cleaning.
Very professional, on time, good results from cleaning/treating odor. I’ve used Zerorez twice, and I will use them again in the future. I recommend Zerorez.
Great response time, professional, detailed work, great customer service, and responsible rates
It all just works.
Making an appointment was easy, fast, service was prompt, on time. Technician fully explained my options and prices before he began working so there were no surprises. This was the first time I used Zerorez and I was extremely happy with the results! No chemical smells or overpowering scents just very clean carpets and upholstery. I also entrusted them with a family heirloom area rug and am excited to see how that cleans up! Technician was very courteous, pleasant, thorough and got the work done quickly.
Service is excellent and the employees are very friendly and professional.
Rico was professional and direct. He answered all my questions and didn’t hide facts or costs. The carpets look amazing and I’m thrilled that spots from an old dog are finally gone.
Very professional, very careful.
Reasonable prices
Awesome service and products. Dog hair was taken out and carpet felt clean.
Inform clients in advance that carpets may stretch and “hump up” in some locations.
My carpet is less than 2 yrs old and very expensive/plush carpet. i questioned about the wetness as i made the apt. they said 4 hrs. My carpet was still wet after 24 hrs and we could not open up the house - too cold. I waited to vacuum several days to make sure it was 100% dry but when i did, the carpet still looks dirty in the walk areas and some darker spots (confirmed not animal urine) are still visible. I paid extra for the top coat to be added (not sure if it helps but thought i would try) and prior to the tech leaving, there were areas that needed cleaned again, but then he left, the top layer didn't get put back on an those areas still look dingy. i would like a call back from a supervisor as i feel like i waisted my money and time.
No pressure sales, provided direction and recommendations for our needs
Professional service and friendly technician.
Floors look and smell clean.
Friendly, fast, efficient, careful.
Dominic was terrific, helpful and efficient.
We’ve used many carpet cleaning services down through the years. Most satisfied with the Zerorez process.
Excellent job. Our carpets are beautiful and it was done very quickly. Overall a very professional job. We're very happy.
Good service and reliability and CLEAN carpets
Our technician, Justin, was terrific: personable, thorough, communicative, and professional. He represents your company very well.