- Phone: 208-383-1000
based on 11709 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional demeanor, appearance, communication and performance. They protect the interior of my home while cleaning the carpets.
Very professional and worked quickly. Will definitely use your services again and let my friends know of your excellent service.
Very professional and on time.
They are the only company I want cleaning my carpets. I have used them for several years and they are very thorough with the cleaning job and I can trust them to do what I need them to do.
Travis came out to clean our carpets. The carpet cleaning turned out GREAT! Thank you Travis. He was very knowledgeable about his job and was a delight to have in our home. Travis is definitely an asset to your company.
Consistency and courteous staff.
Tell people that there is extra 27 dollar charge for xlarge room when giving them a quote maybe assume a 2000sqft house has a larger than normal living room and quote for it instead of giving a quote of 270 and then it actually being over 300.
The ease of setting up the appointment. Having Nick put on booties before coming into the house and once in the house explaining what was going on beforehand. Nick took his time and did a good job cleaning my rugs. I’ve been using Zerorez the last few years with no regrets.
I would recommend Zerorez to anyone needing their carpets professionally cleaned. Great service, friendly technicians, reliable. We'll keep coming back!
First, the machine to clean the wood floors was broken. Second, the hose and the liquid container were dragged across our front lawn. Within 24 ours we saw the grass was yellow from the hose, and the container created a 2' x 2' dead space in our boulevard. My husband has an immaculate landscape and turf to match. We are very disappointed with the damage to our lawn. The attitude of Levi's boss with his curt remarks were quite unprofessional.
Everything turned out great.
Prices are fair and my technician was courteous and informative. He did leave a bottle of fabric spray here.
The Zerorez employee worked hard, did a good job, and was very helpful. I would use them again.
I think the Zerorez process is hard to beat! I haven’t used another carpet cleaning company since I first became acquainted with their methods shortly after the company began business in Boise many years ago. I don’t hesitate to recommend them!
You are always super good about keeping in touch and being on time
Your technician was very polite and knowledgeable. I was impressed with him and the carpet cleaning.
Dominic did a great job, our carpets have never looked better since switching to ZeroRes. As a conservation organization I also love that they filter and reuse the waste water. Which is a win for Boise!
I appreciate your promptness, and my tech was very considerate. He listened to my concerns. My carpet looks great.
Nick was quick and efficient. The few stains I had on my carpet are now gone. It is soft and looks amazing.
We vacuumed the carpets the day after you cleaned them with a Hyla water filter type vacuumed. The amount of hair and solids (dirt, filth) was as if the carpet had not been cleaned at all. What you did cannot be called a carpet cleaning.
First name removed H. Last name removed
Carpet in my front bedroom stinks like wet dog even after the carpets dried
I understand that furniture doesn't need to be off the carpet because of your process, but it makes me feel better if it is so it can dry thoroughly without anything in the way and I feel like my technician didn't want to help me with that. (I couldn't move the couch myself.)
In addition, he wore his shoes on the carpet without booties...then when he did wear the booties, he wore them out to the van and back. Kind of defeats the purpose of wearing them.
Otherwise, I really do think he did a good job and my carpets look nice.
Very professional, looks great!
The tech was very professional and informative. My carpets looked awesome.
❤️
Our technician was friendly, informative and knowledgeable about the service. He was thorough, and spent sufficient time to provide an excellent cleaning.
We were generally quite pleased with the results.
Consider offering loyalty or rewards discounts.
Carpets looked great and dried fast. Dominic did a great job
we are so impressed with the job that Wes did for us on our carpets. he didn't try to get us to do more than what was needed. he was very respectful and courteous. We learned a lot from him educating us on the whole ordeal. we will definifely use Zerorez again. we will tell our friends and family that flip houses a lot besides their own to use Zerorez.
Wes was very personable and professional!