- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our carpets looked dirtier when your tech left. We called, he came back out today and admitted is was not right (living room ). He stated his hose must have clogged and blamed it on us not having our carpet cleaned every 6 months (who ever does that?) he then stated the bedrooms were “fine” and the dirt just came to the top because they were not cleaned every 6 months and needed to be cleaned again (that’s what we spent $400 to do!!) and would not clean them. We are not satisfied with your service (which until now I also use at my business) and would request a refund for the 2 bedrooms & protectant, so we can hire an actual carpet cleaning company to fix our bedrooms. You can reach me at Phone number removed
Very accommodating staff, quality performance, communication was good and schedule was accurate. Would recommend to others. Good price too.
Great service and knows what is doing knowlegable
I received a call before the person showed up at my home. He explained what he would be doing that day, how long it would take and how long to keep the furniture off the carpet.
Great service! Very timely and super friendly!
Easy to make the appointment and in time service.
No covid precautions, and the tech made me uncomfortable.
This is th e second time they have cleaned my carpets because I was so impressed with them the first time. Those applicators are very friendly and professional. They go over everything before they start. Beautiful job and no oder. My carpets and area rubs lookedGREAT!!!!!I would highly recommend them!!!!!
The great service and efficiency. Thank you!
The young man that came explained the service and what he would be doing in a professional way. Our carpet was not very dirty so it did not take long. He also told us what other services Zerorez can do.
Pet safe is a big deal for us, and our guy (Sebastian, I believe) was happy to answer our near endless questions about the products, processes, and maintenance. We trust Zerorez and recommend them to anyone that needs carpet cleaning or one of their many secondary services.
Easy to set up appointment online. That process is clear and informative.
I received an immediate confirmation, as well as a a polite phone call re-confirmation a day before the scheduled service.
The cleaning tech called me when he was 20 minutes away, and arrived on time for the scheduled appointment. He was pleasant and enthusiastic. The explanation of process and additional options were made clear by the tech. The cleaning experience was thorough and quick. Just over an hour for 4 rooms, a hall and a large master closet. Note that drying time, on a dry hot summer day, was quite a bit longer than I had perceived it would be. It took several hours to dry. I have a poly blend carpet. Nothing fancy. No wool. No pet, wine, coffee, coke, or other stubborn stains requiring extra applications.
The carpet was nicely clean when it finally dried. I revacuumed the next day and got a full receiving container of dirt and pet hair that had been pulled up (and dried) by the cleaning process.
I would highly recommend this company and this carpet cleaning service.
Quality rug cleaning for people with pets!
Service people were exceptionally polite, polite to each other as well as to me Service was prompt. The carpets look very good.
Guy was awesome. Everything seemed to pick up great! Thanks!
They did a great job on my carpets and removed a stain that had been there for years.
My carpet looks great.very nice and the guy that came was very professional and did a great job.
Great results. Can’t say enough! Fast and thorough.
The guys that came to our home were punctual, thoroughly explained the process, efficient, and made sure we were 100% satisfied with the carpet cleaning and our questions were answered before they left.
Zerorez did a far superior job to companies we have used in past. We keep an extremely clean home and do not wear shoes in the house so we do not need a deep cleaning often, but we will definitely only use Zerorez in the future. Thank you.
We enjoy the care and friendliness of your employees, the effects of the powered water and how it makes the whole family feel the house is cleaner.
You arrive on time and work efficiently. Explain what you are doing to refresh my memory. Carpet looks great.
Techs do a great job always.
Very courteous. Carpets look really clean and new.
Always professional and courteous. Our high traffic halls look brand new and smell great again! Thank you
had never used zerorez before, technician was very thorough prior to treatment with explainations. seemed efficient good results. we will use again!
The feel and the look of the carpet. The service was very professional.
Prompt and friendly
Good products and excellent customer service.
Based on what we understood you were supposed to be able to get the spots out.
Your people put their hoses on my flowers.
I would like to see a pricing guide. I understand that some rooms are bigger than others and you can't give an exact price without seeing it. But why did I get charged for 2 rooms and an oversized room(he said the oversized was for the small section he did of our master) when they pretty much only did our great room and a small hallway? How is a small hallway a second room? I would be fine with it, if I could know it was cheaper to bill it that way. But I have no way of knowing that.