- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, professional service
My husband had to ask how long it was going to take for the carpet to be dry. At 10:00 at night they were still wet. I would like to know how much water you normally would use to clean people's carpet. Now the carpet feels like it has something dirty on it. Does not seem any cleaner. His water pump broke on the van and asked to borrow a water hose. Then told my husband he had to wait for another van to help him. I should not of left him a tip an won't use your company again.
The young man cleaning our carpets was polite and did an excellent job.
The carpets look great!
Carpet and the 2 pieces of furniture turned out great. Thanks for being so professional and efficient.
On time, very friendly and professional.
The service went great, but after I paid, the technician told me I should’ve gotten 10% off for being a repeat customer. It was the first time anyone had told me that and I’d already paid full price so there wasn’t much to be done and I didn’t get my 10% off. Disappointing considering the amount I paid.
They have great communication and the price is always exactly what they said it would be.
The hardwood floors and carpets look amazing after my cleaning services. Anthony was great! Very friendly and informative about the services I received.
We have had Zerorez 3 times, we like the way the equipment is used on my carpet, very powerful, my carpets look fantastic brand new, I am so happy that we got Wes to do our carpet, he is the best, told us about everything he was going to do, like the water you us, and the spray he was going to use on our spots, which worked very well, I would highly recommend Zerorez and Wes was fantastic very professional, and made my carpets smell and look great thank you 😊
My carpet is so clean...no residue, no chemicals...just clean! Thank you Wes for making it work yesterday!
My carpets are visibly cleaner, softer and dry quickly. Love to feel clean in my home.
Hard working staff, I do wish my stains would have been more responsive to this cleaning technique but the cleaning helped our home smell very fresh!!
Justin Leon and his associate were prompt, friendly & professional. I especially appreciate their promptness!
One negative: there is a ring on the carpet maybe from excessive water? I used a fan on that section and it still shows.
OUTSTANDING SERVICE! Several of us forgot to pick up items - the crew picked up EVERYTHING! The carpets look GREAT! Excellent Job! NO residual smell!
I've had Zerorez clean my carpets three times and been very satisfied with them each time. Their employees are friendly and fast. I'll definitely use them again.
It seems cleaner than any other company I have used in the past
My carpets look the same as they did before they were cleaned and I am pulling up dirt and pet hair 24 hours later after spending $323 for my carpets to be so Called clean
Professional and great job cleaning carpets!
Tyler was our carpet cleaning tech on Saturday. He was great - super friendly and very informative. He explained the procedures for the carpet, nylon Persian rugs and cleaning out the dryer vent. He also mentioned other services offered which we will use at a later time. He was very thorough and did an exceptional job! We would definitely hire him again.
Excellent employee and asset to your company, Zerorez.
Excellent and time, actually before appointment.. carpets are clean and dry!
The guy worked very hard and was professional.
Quick and did a great job
Was very happy with the results of my carpet cleaning. The price was fair and the technician arrived within the time frame I was quoted. He was professional, pleasant and did a great job.
I was impressed with the Zerorez process and would definitely be a repeat customer.
Please be sure to treat and pay the technician I had this week very well. I have used Zerorez for many years for my business. This is the 2nd time this tech has come out, and he once again did the best job. He works hard, listens, and is personable. That is a hard combination to find in a service industry worker.
Your product is excellent and the people who provide it seem to do a really good job. I also appreciate the concern you show about not damaging my floors, by insisting that your employees wear paper shoe coverings. I wish you showed the sane concern and respect for my health.
I was taken aback to see that you send unvaccinated, unmasked employees into your clients’ homes as your representatives.
We will never get this under control if we don’t all act responsibly.
Please insist that your employees wear masks at all time’s when they are in a client’s home.
Service was on time, friendly, informative. Job was very satisfactory.
very friendly and professional employee; explained process and options clearly and offered additional options based on needs.
Perfect
Greg was early to clean out carpets so it was nice that he called ahead of the scheduled time. Our carpets looked so nice and clean and smelled refreshed!!
The process you have in carpet cleaning surpasses most other cleaning services. We appreciate the final results and the clean carpets without residue.