- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality job, great employee.
Carter was great. We had to have a re-service. He was very knowledgeable and able to resolve the issue. Always appreciate the great customer service from Zerorez
Well I am hired you because I like the idea that there's no residue left in the carpet.
I called an made an appointment and when I called to change the date, they said I was not scheduled. I scheduled again and got many messages confirming etc. Apparently, the first person did not know how to schedule. Perhaps you need to do additional training for people who schedule. The tech was great and appreciated all the calls to confirm.
I’d ask for Dominque 😊! He was cheerful, professional, aimed to please and,
didn’t act put out by anything. Very respectful and courteous. Not only was Dominque all these things but he did a GREAT job. We are pleased with the job he did. Thank you 😊!
I like that the carpets get cleaned without harsh chemicals, soaked carpets, and dry fast 😊.
So thankful for a great experience all around!
High five to Dominque! You’ve got to do what you have to keep him because he makes your company look good.
I like the affordability and the products leave my carpets clean and fresh.
There were some mistakes made but Zerorez stood behind their service and did everything to make it right. Really appreciate a company that stands behind their work/service and accepts responsibility and makes it right.
Great customer service
Personnel is very friendly and knowledgeable about carpeting. My carpet was heavily soiled in walkways and had dome pet stains caused by my aging dog. It was expensive carpeting less than 5 years old. I was going to replace it but could not get it done before Christmas. My daughter told me to call ZeroRez. When the technician was through I was shocked as my carpet looks like new. I highly recommend them. They are the only carpet cleaning company I will ever use.
Wow!!!! I’m shocked and amazed, you made miracles happen. I never thought they would come out so clean and stubborn spots removed
Person damaged window shades and didn’t say anything.
Carpets look great. Service is top notch. Technician was very courteous
Treatment for pet urine.
The technician, Dominic, was very friendly and helpful. The carpet looked great.
Zerorez always does a great job on my carpets, they look like new when they're done. Great service, technicians are always very polite and professional.
I like person to person , not on line
They were great communicators, every step of the way. Efficient and professional. Even easily removed a stain that has been there for years.
Fast reliable service. Great job
Our appointment was a 9am and our carpets were still saturated when I arrived home at 7pm. When walking on them with my socks, then onto our hard wood my wet socks left wet foot prints wherever I walked - that's how wet our carpets still were 9 hours after our appt. I understand the technician asked my husband if he should use the fans. Isn't this just part of the regular service to always use the fans? We ended up puting on our own fans on and turned our heat up to 74 at 7pm that night, but several spots were still wet the next morning.
Technician was great, efficient, friendly, professional. He also showed up when he was scheduled and did a great job
We like the Service,Cleaning is really good and looks Great when done. They get right in and get the job done it doesn't take that long. Very Satisfied.
The employees are knowledgeable and go out of their way to take care of their customers doing a great job cleaning carpet and furniture.
Excellent service and product
This is a great carpet cleaning service from the machines they use to the customer service they provide . Will be hiring them again for another clean
You have cleaned my big sectional couch twice now. Your work is excellent and I would never use anyone else. The technician took his time and did an excellent job. Thank you ZeroRez!
outstanding customer service, carpets and hardwood cleaning was exceptional
The man who did our carpets was very polite and a very hard worker. Very happy with service!
professional, comfortable with the agents, show what they are doing.
I particularly liked how careful the technician was wearing booties and using wall potectors
Service was very thorough and communicative throughout. My carpets looked totally transformed! Would definitely use again