- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wonderful service and great job done.
The representative was thorough and accommodating. The carpets are exceptionally clean and likely to remain so, since there is no soap residue to collect soil.
Simple, fast, all natural.
My only complaint is - thank you for wearing booties BUT don't wear them outside and then back inside. That defeats the purpose. I had to clean my white rug in front of the doorway and mop the wood floors because there were footprints from the front door to my bedroom. Thank you!
Everything
I couldn’t recommend this Zerorez enough.
They were respectful, courteous, punctual, and left the carpet cleaner than any other company has in the past.
Additionally, they came out to clean two rooms. However, after inspecting both rooms, they highly recommended that we have the carpet in one of the rooms replaced instead of cleaning it. They were willing to clean it, but because of all the stains that had soaked down to the subfloor from the previous owner’s pet, they recognized that replacing it would be in our best interest and most cost effective.
In today’s landscape of unethical business, it is a breath of fresh air to find a company you can trust to do the right thing, even if it means less profit for them.
The charge for stairs is set at 16 stairs automatically. I have a smaller home and I only have 14 yet I was charged for 16.
Despite that, I love love love how my carpet looks. I was totally in shock that the associate was able to get the pet stains left behind by my grandson's dog. Everything that was cleaned looks beautiful. Thankyou
No chemicals or residue left.
How good your products work. Services are professional.
Friendly and affordable
Removed stains instantly and no chemicals
Your rug service is amazing! And so reasonably priced! I called a few places where you take the rugs in and they were three to six weeks out and you guys were so quick and awesome! And you've done my carpets before all around great customer service!
Your services are fantastic. Your service technician was also fantastic. Could not have been better. Thank you
Fast and worked beautifully
Very thorough...our carpet looks great! Very professional service!
Responsive, professional, and a superior clean.
Dominic was very friendly and kind. However he was undertrained and that is on you. His equipment did not work correctly and he had to call another technician to bring him equipment and that is on you. He thought he was only doing my 1 bedroom carpet. He didn’t get the memo on the 2 vinyl bathrooms and that is on you. Zerorez as a Company! I was quoted $91 - $216. Then on top of that up saled &25.00 for 2 small throw up stains from my dog. Heather or whomever was texting me didn’t seem to care one bit about my Saturday being shot by Zerorez 11-2 then waiting for redo technician until 5-7. Not right!!! I work full time and my weekends and my time iare valuable and worth something as well. You are broadcasting $33.00 dollars a room on the radio but yet discounting my bill was not a option. That is why you got a generous 2 by me because you never put me the customer first when none of the situation was my fault.. The very least you could do is cut my bill to $33.00 a room and call it done at $99.00 bucks.
I was very satisfied. What a good job! The people were so professional.
Carpet is clean and not crusty
Scheduling is easy and the finished job is as advertised - no residue. Most importantly, the technician was not only knowledgeable but so considerate and careful in our house. He wore booties and was careful with the hose to protect the banister when going upstairs.
I love the professionalism, and that you use no soaps or harsh chemicals to clean!
Sebastian was so incredible at explaining the process and all of the options for the pet stains/odor removal!! He was so professional and also nice to the dog! I will 100% be recommending ZeroRez to my friends. We were so impressed!!
I couldn't be happier that you came back out and recleaned my carpet. It now looks like I was hoping it would - almost brand-new (which is impressive for a carpet that is 20 years old!).
Tech really individualized the service without any pressure. Price was reasonable. Carpets look good.
Travis did a great job, timely and professional. Needed little direction which was great since we live in
They were quick and very informative. The technician called me afterwards and explained that there were some stains that were too rough to get put, but they definitely lightened.
Excellent customer service and clean, soft carpets
You’ve consistently done a great job and work with us to get exactly what we want🙌🏻
Love that I can choose chemical free options. You guys do a great job
Safe, quick, knowledgeable
I was a bit surprised by the cost, but happy with the results. I also was told I would receive my receipt, and I still haven't received it.