- Phone: 208-383-1000
based on 11492 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service and wonderful technicians
Dominic from Zerorez cleaned my carpets last Friday. What an EXCELLENT job he did! One room required extra work with special treatments for kitty accidents. Dominic worked very hard on that room and the results are great! He then cleaned the remaining carpets throughout and they're so clean & fresh! I told Dom right away that I wasn't interested in speed cleaning; rather, I wanted thoroughness & an excellent job. He came through 100% while still finishing the job within his allotted time slot. Great work, Dominic! Thank you!
It cleans wonderfully without a tone of overbearing orders.
Levi did a great job and we really appreciated how much cleaner our ducts and carpets were.
The gentleman that came to our house and was very professional and respectful.
Zero Res never disappoints. Always very professional and does a great job.
The stains are still there, just more faint. My carpet feels crunchy even after vacuuming extensively, and the stain treatment destroyed my carpet in the spots he treated, to the point where I’ll have to either have my carpet dyed or patched. The tech was very nice and pleasant and excited about his job, but I feel like all 3 times I’ve had these guys out, they spend a lot of time explaining why this works even though it doesn’t look like it does or how it’s the customer’s fault the stains aren’t going to come out.
My carpet looks GREAT!! The Guys that did the job was very helpful and professional. Great personalities. I would highly recommend the company!!
We paid over $600.00 to have 1 room of carpet and a set of stairs cleaned.
We paid the extra amount within that amount to have pet stains treated, which did not work.
The carpet still smells and when they sent a guy out the second time, they wanted to charge me to treat it again!
What kind of customer service is this? $600.00 is a lot of money to pay to not have it guaranteed, which by the way I was not told about!
I was very pleased with the service and the work you did at my home. The young man that cleaned my carpets was on time, respectful, worked quietly and quickly. My carpets turned out very nice. I will definitely call you again, and recommend you to my friends. Thank you.
On time, fast, clean and good worker (Dominic)
The technician arrived promptly and was very personable, and thorough with my carpet! He worked on several spots and made a tremendous difference.
He made a few recommendations and told me about other services that Zerorez provides, with leather furniture and detailing cars.
I was more than completely satisifed with Zerorez and everything about it.
One suggestion - our carpets were naturally quite wet when he left and he recommended we use box fans if we had them to help quicken the drying process. We would have purchased box fans ahead of time if the information was included in the Zerorez pre-appointment information,and would have appreciated a heads up.
Second time for a small area that was cleaned 2 months ago for pet stains. Jury is still out.
Trey was very thorough and very knowledgeable! He did a great job and explained everything to us. Also worked pretty hard on a stain we had.
We will definitely use Trey with ZeroRez again!
Levi did a great job, I highly recommend him. Our carpet looks great!
Professional and thorough staff.
The technicians are friendly, professional, and knowledgeable. They answered all of my questions and provided informations and advice on how to care for my rug. The cleaning, I’m home, was very quick and thorough. I am extremely happy with the service and will return, and recommend, in the future.
called abt 20 or so minutes before he showed up.. worked promptly and efficiently. explained process. carpets are clean. Look great. Explained abouteffect of wear places. Nice, polite young man.
My technician was friendly, professional and efficient. It was a very pleasant experience and the carpets look great.
The technician did the job well!
Good communication, prompt, great service and product. Technicians are professional, friendly and respectful of our home. Always leave premises clean. Also, offer helpful tips and suggestions.
Very informative, many options, professional staff. And the best part is the results are amazing!
Wes was very personable and professional!
Professional demeanor, appearance, communication and performance. They protect the interior of my home while cleaning the carpets.
Very professional and worked quickly. Will definitely use your services again and let my friends know of your excellent service.
Very professional and on time.
They are the only company I want cleaning my carpets. I have used them for several years and they are very thorough with the cleaning job and I can trust them to do what I need them to do.
Travis came out to clean our carpets. The carpet cleaning turned out GREAT! Thank you Travis. He was very knowledgeable about his job and was a delight to have in our home. Travis is definitely an asset to your company.
Consistency and courteous staff.
Nice job, dries fast. Good tech.