- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleans up in short amount of time
Customer service, ease of service, knowledge, professionalism, friendliness, pricing, no chemicals, results, options
Smelled great and your system got my old carpets really clean
Updating the client with text or calls if the technician is running behind schedule.
Probably do an extra pass even once things look clean. The carpet always looks best before it dries. Overall, they did a great job!
Professional excellent products Dependable
My Tech Justin was excellent.
The young man who cleaned our sofa was great! Hard worker, very pleasant and professional!
They have been taking care of my rugs for year. The technician have always been courteous, efficient and just plain good people. I have recommended Zero-Rez to other and my daughter who doesn’t have rugs recommendeds too.
I thought $44.00 was an extravegant price for the area rugs you cleaned. One of them was quite a bit smaller than the other. They also didn't get all of the spots out of the larger area rug, which was one of the main reasons I wanted you to do the carpet. The one bedroom that you cleaned had a bed that took up most of the space, so when I got charged an extra $10.00 for the closet I was surprised by that. Our house is not even a year old, and there are only 2 adults living there, so the carpets were really not that dirty, but we wanted to make sure they stay nice. We have used you several times in the past and were quite happy with the prices and results.
Thank you for speaking with me today. We appreciate the opportunity to comeback out and take care of your rug. We look forward to continue working with you!
Was able to get a stain out of the carpet that I never thought would come out. Great price for incredible work. Carpets feel clean.
I like the fact that there are no chemicals and it’s safer for humans and pets.
Gentleman was very prompt and did a professional job. I was very pleased.
Prompt, friendly, knowledgeable, good results.
It was great coming back from vacation with clean, no-odor carpets. The service technician called prior to entering the house to confirm the order details and locked the door as requested. Great service and price!
Extremely dissatisfied with the service we received from your company. Our dog was ill and had an accident on the carpet. After paying 150 dollars for the small soiled area in my office and a couple small cushions, I feel like it was a complete waste of time and money. The soiled area smells worse than it did prior to the techs arrival. The carpet is also crunchy where it was cleaned. Very frustrating and disappointing.
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Thank you for speaking with us and giving us the opportunity to come back out. We look forward to working with you.
Justin was very helpful and walked me through our first visit. He got marks out of our carpet we did not think would come out. He is a kind person and great worker and understands the service he is providing.
I would like to be able to get my area rug back sooner
No chemicals
Great job, great service
There are still spots on my carpet.
Our service technician was very professional and I like the fact that he gave us a few options like carpet protection. He did not come off as a technician/ salesman as I was expecting. The Carpet looks great and I will have them back again.
The tech was very thorough with his work. More importantly, he was incredibly nice and professional. He represents your company very well.
Easy to schedule. Lots of options for household needs.
Wesley was very thorough and informative. Carpet looks great.
Timing, was late. Young man did a good job, but it’s a lot of work for one person.
The service was excellent.
I have 6 small dogs and my carpets get dirty fast had zerorez out to clean them and I am am a?ed at how great they look and smell. Rico did a super job and was very polite explained everything in advance .The cost was less than I was told and I am just in awe at the way they look feel and smell. 5 stars from me and I will for sure pass them along to friends and family.
I forgot the guy name but he was so nice, answer all my questions and and offered services I didn't knew you offered. Explain everything very well and I am so happy with the results
Speedy Service
My carpets look new again! Drying time is very quick and staff is very friendly. They also cleaned our air ducts which I didn’t know was part of their services. Thank you!