- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The stains are still there, just more faint. My carpet feels crunchy even after vacuuming extensively, and the stain treatment destroyed my carpet in the spots he treated, to the point where I’ll have to either have my carpet dyed or patched. The tech was very nice and pleasant and excited about his job, but I feel like all 3 times I’ve had these guys out, they spend a lot of time explaining why this works even though it doesn’t look like it does or how it’s the customer’s fault the stains aren’t going to come out.
My carpet looks GREAT!! The Guys that did the job was very helpful and professional. Great personalities. I would highly recommend the company!!
We paid over $600.00 to have 1 room of carpet and a set of stairs cleaned.
We paid the extra amount within that amount to have pet stains treated, which did not work.
The carpet still smells and when they sent a guy out the second time, they wanted to charge me to treat it again!
What kind of customer service is this? $600.00 is a lot of money to pay to not have it guaranteed, which by the way I was not told about!
I was very pleased with the service and the work you did at my home. The young man that cleaned my carpets was on time, respectful, worked quietly and quickly. My carpets turned out very nice. I will definitely call you again, and recommend you to my friends. Thank you.
On time, fast, clean and good worker (Dominic)
The technician arrived promptly and was very personable, and thorough with my carpet! He worked on several spots and made a tremendous difference.
He made a few recommendations and told me about other services that Zerorez provides, with leather furniture and detailing cars.
I was more than completely satisifed with Zerorez and everything about it.
One suggestion - our carpets were naturally quite wet when he left and he recommended we use box fans if we had them to help quicken the drying process. We would have purchased box fans ahead of time if the information was included in the Zerorez pre-appointment information,and would have appreciated a heads up.
Second time for a small area that was cleaned 2 months ago for pet stains. Jury is still out.
Trey was very thorough and very knowledgeable! He did a great job and explained everything to us. Also worked pretty hard on a stain we had.
We will definitely use Trey with ZeroRez again!
Levi did a great job, I highly recommend him. Our carpet looks great!
Professional and thorough staff.
The technicians are friendly, professional, and knowledgeable. They answered all of my questions and provided informations and advice on how to care for my rug. The cleaning, I’m home, was very quick and thorough. I am extremely happy with the service and will return, and recommend, in the future.
called abt 20 or so minutes before he showed up.. worked promptly and efficiently. explained process. carpets are clean. Look great. Explained abouteffect of wear places. Nice, polite young man.
My technician was friendly, professional and efficient. It was a very pleasant experience and the carpets look great.
The technician did the job well!
Good communication, prompt, great service and product. Technicians are professional, friendly and respectful of our home. Always leave premises clean. Also, offer helpful tips and suggestions.
Very informative, many options, professional staff. And the best part is the results are amazing!
Wes was very personable and professional!
Professional demeanor, appearance, communication and performance. They protect the interior of my home while cleaning the carpets.
Very professional and worked quickly. Will definitely use your services again and let my friends know of your excellent service.
Very professional and on time.
They are the only company I want cleaning my carpets. I have used them for several years and they are very thorough with the cleaning job and I can trust them to do what I need them to do.
Travis came out to clean our carpets. The carpet cleaning turned out GREAT! Thank you Travis. He was very knowledgeable about his job and was a delight to have in our home. Travis is definitely an asset to your company.
Consistency and courteous staff.
Tell people that there is extra 27 dollar charge for xlarge room when giving them a quote maybe assume a 2000sqft house has a larger than normal living room and quote for it instead of giving a quote of 270 and then it actually being over 300.
The ease of setting up the appointment. Having Nick put on booties before coming into the house and once in the house explaining what was going on beforehand. Nick took his time and did a good job cleaning my rugs. I’ve been using Zerorez the last few years with no regrets.
I would recommend Zerorez to anyone needing their carpets professionally cleaned. Great service, friendly technicians, reliable. We'll keep coming back!
First, the machine to clean the wood floors was broken. Second, the hose and the liquid container were dragged across our front lawn. Within 24 ours we saw the grass was yellow from the hose, and the container created a 2' x 2' dead space in our boulevard. My husband has an immaculate landscape and turf to match. We are very disappointed with the damage to our lawn. The attitude of Levi's boss with his curt remarks were quite unprofessional.
Everything turned out great.
Prices are fair and my technician was courteous and informative. He did leave a bottle of fabric spray here.
Zero Res never disappoints. Always very professional and does a great job.