- Phone: 208-383-1000
based on 11708 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They worked
Product and service were great
The products work great and the employees are awesome!
There are carpet areas that did not come clean. Also, after vacuuming within the 48 hour time frame, per instructions, our vacuum cleaner canister was half full.
Thank you for your review. We see this as a good thing that you were able to pull this out with your vacuum. We leave behind an aftercare card explaining situations like this. Why did my vacuum pull up a full canister after you cleaned it? We are going after the sticky stuff- oils, greases, starches. Those soils will hold onto the dry soil as well, making them hard to remove with a dry vacuum. As we clean, we will remove oils and other soluble soils from the carpet, and take a lot of the dry solid in soluble soil with it, but there is a chance that some will still be left behind. But because we got the sticky stuff out, and in most cases loosened the really packed-in dirt, post-cleaning vacuuming will bring up a lot of the rest of the dirt. please let us know if you have any further questions! 208-383-1000. Have a great Day!
Prompt service & knowledgeable, friendly technicians. Everything was thoroughly explained.
Everything
I like the process Zerorez uses on my carpets. They look like new. The employees are professional and polite. The gentleman who cleaned my carpets and furnace ducts took the time to answered all my questions.
Zerorez is the only only carpet cleaning company we use.
Appreciate the prompt, on time service, that worked with our business schedule.
Our cream colored couch just didn't get as brighly clean as we would have liked. We looked that there was no residue or smell... Bit wondering if it would have gotten cleaner with some soap!
Knowledgeable fast friendly good job
Very responsive and professional
No residue carpets never been cleaner!!
Wonderful efficient professional work friendly and the old rugs look spectacular really great!!
They did a good job and cleaned up after themselves
Working with Zerorez from the time I first contacted them to when they were completed was easy and stress less. The technician , Joshua , arrived on time, was professional, efficient , informative and pleasant.
I would recommend them.
Friendly, knowledgeable technicians. No chemical residuew
Nice tech.
Very thorough
The service was fast, friendly, and out carpets look amazing! There’s no crusty, residue feeling like most other carpet cleaning products.
I only use Zero Rez for carpet & upholstery cleaning because I like their method of cleaning. My carpets come out clean & dry within a few hours. The service is very professional & take pride in their work.
Keenan, the service provider was very considerate and efficient and personable. He did a great job.
Thanks.
Joshua did an awesome job and was very friendly!
Some spots that were an issue were still very prominent. I have had zero rez services before and it was an excellent carpet cleaning. But when I came home and saw the worst area of the carpet I was a little disappointed I was also able to lift the stain my self after further inspection, which I felt that if he gave the area a bit more attention it would have been suitable. I was offered a second visit after the carpet was dried but of course at an additional cost of $150 per hr. No thanks
For the amount that was paid and for the service the first time was great so I expected the same results. But I will say I myself was not at home to view and consult with the technician, I had to just take his word and I assumed it wasn't very visible.
Nothing Isaac was great. The rug looks good
Titan does excellent work; very thorough with a keen attention to detail.
No residue, clean smell, professional
Great service in home, mediocre customer service.