- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love that it is so pet and kid friendly
Helpful technicians
Interestingn on how well this empowered water cleans. Great Job.
Appreciated the hard work that was done
My carpets came out clean and the service tech was very polite and seemed very knowledgeable about his products and the cleaning process.
No chemicals or odors
The speedy service and how quickly we could get back on the carpet.
No chemicals, very efficient and polite workers, dries quickly.
Nick was courteous and friendly. He was informative about the cleaning process and how to protect the carpet. Our carpet is about 20 years old, so somewhat worn, but Nick did a decent job removing what stains he could. We still have some traffic stains that were not removed. Nick thought applying protectant might improve the appearance, but we did not want to spend that much on such old carpet (almost $700 for cleaning and applying protectant to 6 areas. We only had the stairs sprayed with protectant, so we will be able to assess effectiveness. Pet stain removal was discussed but not performed. Nick said he could come back to do a biologic cleaning if we wanted.) I was impressed at how the cleaning made the carpet fluffier. Thank you.
Friendly, professional workers and quick drying carpet!
Everything
Local, careful and efficient
You don't use a lot of chemicals.
Alex and Mike were the techs. I had recently installed a redwood deck leading to my front door. Someone spilled some sort of black liquid on this wooden floor and left it. I didn't find it until the following day, after it had dried and stained the surface. At the time of the spill, someone should have cleaned up the mess and didn't. Why not? A single moment to clean something that this person left could have alleviated this problem immediately. By the way, the carpets look ok. Too bad this incident left such a bad impression on this homeowner.
As far as making it right, I personally scrubbed the surfaces and now have to find a stain to match what was originally used by the installer. A footnote: The deck is made from premium redwood and was installed just three weeks prior to this issue. The cost of the deck was $2000.00.
Ronald Last name removed
The technicians were very good and helpful.
No residue, carpet soft, feels and looks clean
It appears to me that your product works as advertised. Your employees have been courtesy and respectful of my property. For me the use of the corner shields is a big deal and they have done so every time. That has not always been the case with other services.
Great customer service
Nick was knowledgable and serious about doing a great job...
Carpets and clean and not crunchy.
Will ONLY use your company!!!!!
My Persian carpets look fantastic and are really soft. Did a terrific job on my car upholstery.
Make carpets look like new!
No detergents or soaps in the carpet cleaning process. The carpet looks clean and feels soft and like new.
Stains came out beautifully. Interested to see if they stayed away.
My carpets and sofa are now clean without a sticky feel. Also, the technician was timely and courteous.
Green product
I liked the results. The man made fiber rug with blood came out very clean, no trace of blood. The wool rug has not come back at this time, so I am still waiting to see it before making the final judgement. If it is as good as the other run, my recommendation will increase to 10.
However, I have not received a copy of the paid invoice. I did however receive an email from you but there was no paid invoice attached that I could find.
Name removed
Can't think of any improvements I would recommend at this time.
We use Zerorez regularly. They are always polite, professional and do a wonderful job.
The carpet cleaning technician, Josh, was very polite and did a really good job on my carpets. The only thing I would have changed would be that I would look for coupons and discounts on the services as I feel your regular prices are quite high. However, because I needed the services in a short period of time, I was unable to wait for discount options.
Everything looks fantastic! So happy!