- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the quiet equipment, less odor to cleaning solution, smaller, cleaner hoses than traditional steam cleaning.
I have an issue with your pricing. I was charged $66.00 for 2 "additional" rooms given the size of the living room/dining room and the size of the family room. If the rooms were empty and the total floor space was treated, I would be okay with that. However, much of the dining room is taken up by a large table and a china cabinet. The family room has a huge fireplace and a full wall entertainment center along with a sofa and a chair that was left in place. Again the actual treated space is far less than the measurement of the rooms.Other cleaners used previously took all that into consideration.
Does a great job getting the carpet clean.
Your employee was very informative and professional. The carpet looks and feels clean!
The cost of service changes every time a technician comes to the house. In July I had 2 bedrooms, the family room and hallway carpets done plus the kitchen tile steam cleaned. The total cost was $194.00. This week I wanted just the family room and hallway carpets done, plus steam clean the kitchen tile. The cost quoted was $198.00. $4.00 more for 2 less rooms. And for the first time ever, this new service technician charged me an extra $25.00 for my family room saying it is now oversized. It wasn't oversized on previous cleanings. How did that happen? You earned a 6 rating because as usual the carpets are beautifully cleaned, the technician was professional. I did have to request the Styrofoam blocks be used under the metal feet of my furniture and I also had to request the carpet be raked after cleaning. He complied with each request but why did I have to ask? In Sebastians' defense, he did state the company had recently raised their prices. The company should have warned me the prices were going up when the appointment was made and maybe warned me that my room outgrew the company's boundaries for room size acceptability. Or maybe a flier could have been sent to repeat customers. Something.....
explained process well
Carpet is cleaner and dryer. Kyle, the Zerorez cleaner was very professional and did an excellent job.
Everything,
Everything is always so clean and done so professionally. Also, the young man, Nick Jones, was so nice and so efficient!
Zerorez products clean carpet better than any other carpet cleaning products!!! Employees are always really nice people and work really hard to do the absolute very best job. My 15 year old carpets still look like new. Awesome service and always arrive on time. Thank you Zerorez!!!!
Personal .you need to have more reliable vans.
everything - but the best was the tech, Nick
Great service and on time. No residue with great look on finished product.
I don't feel like the carpets were clean in the high traffic areas as well as they could have been. I didn't like the upsell attempts by the cleaner. Nice guy, but I scheduled what I wanted.
Everything feels fresh and clean without the chemicals.
Your service is always top notch, and I am inclined to believe that the process is also.
Very professional, everything was explained to me. I'm very happy with the results
I appreciate you coming back and cleaning under the couches. Thanks!
Love it and no residue and dries fast.
The best!!!
The cost was unexpected. I could have gotten the "job" done for nearly 50% less from several other competitors.
I was impressed with the customer service aspect of your business and the young man that came to clean my sofa was very friendly, but the sofa looked no cleaner after it dried. Although I didn't expect it to be spotless, I did expect that the obvious dirty areas would show some improvement. It looks the same to me as it did before he started. $120 to have a couch that looks no better is frustrating. I purchased the sofa used from someone and was ok with paying to have it cleaned. At this point, I could have purchased a brand new sofa for what I will have to pay to get this one decent looking.
I'm not certain that your process of cleaning works very well. Also, my total sq ft of what I had cleaned died not equate to what I would consider two rooms and I'm not sure that your technician spent even one hour in doing my home.
Zerorez is as advertised, that alone speaks for itself, thanks very much! Jim and Linda Taylor
Very easy to schedule a time and day to fit my schedule.
Chemical free
My carpet are really soft and not crunchy when they are dry.
Product cleans very well. Services are reliable.
The courtesy of the employee and the quality of the work. The carpet looks nearly new.
I was told the carpet would dry in a couple of hours. It took overnight in some areas with our ceiling fans going.
no smell is livable until you can move the furniture back was able to get my upholstered chairs cleaned for a reasonable amount