Zerorez Boise
2807 South Cole Road
Boise
ID 83709
United States
  • Phone: 208-383-1000

Average rating: 9.4 out of 10 based on 10976 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 2, 2015 — Rated 10 out of 10 by K.B. Zerorez Boise
What do you like about our products and services?

Very professional. Satisfied with results. Will you your service again

Report a concern   November 2, 2015 — Rated 0 out of 10 by L.H. Zerorez Boise
How did we disappoint you and what can we do to make things right?

It cost more than I thought it was going to. The person broke the leg off my couch. I told him it was cracked but the leg he broke was not the cracked one. He did not offer to fix it.

Report a concern   November 2, 2015 — Rated 9 out of 10 by J.L. Zerorez Boise
What do you like about our products and services?

Great Customer Service! I was given an in depth explanation of the procedure and it was very professional.

Report a concern   November 2, 2015 — Rated 10 out of 10 by Jim or Tina Schwager Zerorez Boise
What do you like about our products and services?

Clean, quick, willing to move stuff around. The Boss keeps his hands in it too.

Report a concern   November 1, 2015 — Rated 2 out of 10 by S.K. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Please give me a call . Thank you

Report a concern   November 1, 2015 — Rated 8 out of 10 by J.R. Zerorez Boise
What could we do to improve?

The only thing that I could complain about is that my credit card was charged twice. I think your service technicians need card readers to prevent this sort of problem from occurring. Other than that I am satisfied.

Report a concern   November 1, 2015 — Rated 10 out of 10 by J.D. Zerorez Boise
What do you like about our products and services?

My carpet always looks brand new after the cleaning. And the techs are so professional and personable. It's nice to have the professionalism & perfectionalism each time.

Report a concern   November 1, 2015 — Rated 7 out of 10 by D.A.C.H. Zerorez Boise
What could we do to improve?

I had pet odor areas which I paid extra top treat but our didn't work. Costly.

Report a concern   October 31, 2015 — Rated 10 out of 10 by Raena Bull Zerorez Boise
What do you like about our products and services?

The dry time was fantastic and my home smells so much better! Sebastian was great to work with!

Report a concern   October 30, 2015 — Rated 10 out of 10 by L.L. Zerorez Boise
What do you like about our products and services?

Employees were very friendly and knowledgable. Carpets dried quickly and look great!

Report a concern   October 30, 2015 — Rated 3 out of 10 by J.L. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Carpet smelled after cleaning, wasn't happy with the outcome once carpet dried. The carpet appears cleaner when I do it myself.

Report a concern   October 29, 2015 — Rated 10 out of 10 by S.P.S. Zerorez Boise
What do you like about our products and services?

Fast, on time, knowledgeable employee and my carpets look new again

Report a concern   October 29, 2015 — Rated 10 out of 10 by D.P. Zerorez Boise
What do you like about our products and services?

I like the softness of the carpet after it is cleaned. I also like the fact that I do not smell chemicals and I appreciate the fans being put on the carpet to help it dry faster.

Report a concern   October 29, 2015 — Rated 10 out of 10 by H.P. Zerorez Boise
What do you like about our products and services?

Professional, polite and great service.

Report a concern   October 28, 2015 — Rated 2 out of 10 by K.L. Zerorez Boise
How did we disappoint you and what can we do to make things right?

I felt that the carpet was left very wet very wet was left wondering how wet my pad was was and my family room carpet did not seem as clean as when I use other carpet cleaners just want pleased with it my carpet was just too wet

Report a concern   October 28, 2015 — Rated 10 out of 10 by A.V. Zerorez Boise
What do you like about our products and services?

Great customer service. Got carpet very clean

Report a concern   October 26, 2015 — Rated 10 out of 10 by Randy Shippy Zerorez Boise
What do you like about our products and services?

No harsh chemicals, and very professional.

Report a concern   October 25, 2015 — Rated 0 out of 10 by J.O. Zerorez Boise
How did we disappoint you and what can we do to make things right?

The technicians were pushing additional services from the minute they entered my home. My fees ended up being 125.00 more, to get the job done. So much for the special water! My bedroom carpet is still wet 30 hours later with three fans on it!
Total cost for two rooms, hall, stairs and area rug 339.00, more than double any other company. No, I will not use this company again.
Name removed

Report a concern   October 24, 2015 — Rated 2 out of 10 by S.T. Zerorez Boise
How did we disappoint you and what can we do to make things right?

To much up sell. I wanted someone to come and clean my carpets, not tell me they were ruined and if I didn't put the protectant on them it would just get worse.

Report a concern   October 24, 2015 — Rated 10 out of 10 by J.V. Zerorez Boise
What do you like about our products and services?

I Love Everything abour Zerorez! Especially thats its a chemical free, guaranteed sanitizing procedure. The bIG benefit here is that the service is clean. I can continue to live green. Does not inhibit my indoor air quality and is environmentally safe for me and my beloved pets.... Theres nothing better.... Thank You Zererez staff....

Report a concern   October 23, 2015 — Rated 10 out of 10 by T.W. Zerorez Boise
What do you like about our products and services?

I like that you don't use toxic cleaners. You did a very good job. Excellent experience! Thank you!

Report a concern   October 23, 2015 — Rated 9 out of 10 by R.A.K.W. Zerorez Boise
What do you like about our products and services?

There are no harsh chemicals used in cleaning carpets.

Report a concern   October 23, 2015 — Rated 10 out of 10 by C.S. Zerorez Boise
What do you like about our products and services?

We are amazed at how well our carpets look after our first cleaning with you! We've had other carpet cleaning companies clean our carpets every year but we would always have the same spots come back. Our carpets have never looked cleaner, fluffy and new! We are fans now of Zerorez!

Report a concern   October 21, 2015 — Rated 10 out of 10 by B.L. Zerorez Boise
What do you like about our products and services?

We like the fact that there are no detergent or chemicals used in the cleaning process.

Report a concern   October 21, 2015 — Rated 10 out of 10 by J.S. Zerorez Boise
What do you like about our products and services?

That they don't use chemicals.

Report a concern   October 21, 2015 — Rated 10 out of 10 by S.S. Zerorez Boise
What do you like about our products and services?

I like that you don't use soap. And the carpets dry within 8 hours.

Report a concern   October 21, 2015 — Rated 3 out of 10 by D.M. Zerorez Boise
How did we disappoint you and what can we do to make things right?

Carpet was very wet in all areas. Not sure if this is normal or more water should have been extracted. Tech was very nice and seemed very knowledgeable. It took 24 hours and in some rooms longer for carpet to dry.

Report a concern   October 20, 2015 — Rated 9 out of 10 by V.R. Zerorez Boise
What do you like about our products and services?

The solution keeps my black enamel stove top sparkling.

Report a concern   October 19, 2015 — Rated 10 out of 10 by V.C. Zerorez Boise
What do you like about our products and services?

Carpets were clean and fresh. Had it treated for traffic patterns so excited. Will be telling all my friends. Sabastian did awesome job of explanation

Report a concern   October 18, 2015 — Rated 10 out of 10 by E.T. Zerorez Boise
What do you like about our products and services?

I like that the carpet is cleaned without chemicals, is soft when dry, the technicians seems knowledgeable and are careful with the cleaning, you clean more than just the carpets.


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