- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Honest and eager to make customer completely satisfied
I didn't want any residue on my carpets after cleaning and it worked as advertised. My carpets feel and look great.
Prompt professional service, they did a fantastic job, I have already recommended them to a friend.
The technician was the best. Will request him for the future. This is our third time with Zerorez and always have been pleased.
Carpet looks and feels brand new, and we could walk on it shortly afterward!
Carpet does seem free of build up.
They were capable of removing a stain we thought would never come out. Carpet looked clean and was soft to touch after it dried. It took about 24 hrs to completely dry.
I really like how the soaking solution you use prepares the dirty light colored carpet for he final extraction of gunk and how bright and clean my older carpet looks afterwards. Also I really appreciate the friendly and respectful way your techs. present themselves to the public. Thankyou, for being truly concerned about the customer's satisfaction with the service provided. Gary Nash
I have already recommended your service to my good friend, Mrs. Richard Porter. Her criticism: very expensive. I have used your services three or four times, and been pleased with the results. I also like another service and, if yours become more expensive, will return to the former.
The man that came and did the work was excellent. He represented the company well. I appreciated his hard work and effort to do a good job.
Hi Corbin did a very nice job and was polite and nice. He will be working for my brother-in-law on Thursday. I am happy with how clean the rugs look now! Thank-you First name removed
I was told that my carpet would take 6-8 hours to dry. It was several days before it was dry enough to put my furniture back, and there are a few areas that still haven't dried and it's been over 5 days.
The tech is efficient; will answer any questions; is prompt and provides great service. The carpet is dry in a fairly short period of time. We also had a chair cleaned and is turned out very well.
We had some spots that are no longer dark but they are hard and matted as before. It looks clean but feel hard.
Our carpet is 8 years old, and white, with flecks of other colors in it; therefore, my assessment may be unfair. There were several areas that looked clean initially where the spot has reappeared. The drying time was far longer than your estimates: we vacated the home for the first 24 hours and the carpet was still quite damp in most areas upon our return (maybe my imagination, but the soiled areas seemed to begin showing once we were walking on the damp carpet). The carpet in the two back bedrooms was somewhat crunchy when dried, but has since softened. At this point I have to wonder if empowered water is sufficient for cleaning an older carpet with areas of moderate to heavier soiling.
The tech was very polite and thorough. It was the best cleaning yet
Alex was amazing! He was very polite and gave some helpful post cleaning ideas.
He did a great job and the carpet looks brand new!
Kyle was great. Please make sure I get him on my next appointment. He took the time to address all of my concerns and problem areas. Great Kid..............
Great job. Very professional workers. Definitely use them again
Professional and cleaned my carpets very well
That they stood behind their services. We weren't happy with how our tile turned out and they came out the next week and made it right. Very pleased with the results. Thank you.
Your technician was perfectly nice--I just think your procedure, for our purposes, wasn't right. We needed a system that would work on hard water and lots of soap scum.
Or service was great the tec. Advised me of all the were going todo. Also gave me. Run down of your pordouct
First of all, I must admit that I own an older carpet. I noticed that the tech. did not bother to open the two doors leading into the two small rooms in the hallway so that there would not be a soiled area appearing right where the door and hall carpet meets up.
second, The dsl line to the phone and computer got eaten up by the machine. He did not mention that at all. Anyway no big deal because I just went down and purchased another 50 ft. chord and all was well. I told the tech. I would recommend him however that was before I even checked the job later. Remember, that I did mention I have an older carpet. However I just thought that cleaning the carpet under the area where the doors meet up would have looked more evenly cleaned. Thankyou for showing that you do care about the service quality provided. Sincerely: First name removed
I had your company clean the carpet in my home, this past Monday, the 5th of October. I realize there were a lot of pet spots, but the carpet is still damp today in some places.
The carpets smell clean and fresh without any sticky residue. Your employee was very helpful in giving us advice on often used areas of carpeting.
Our carpets and couch turned out beautifully. They dried quickly and left no crunchy residue.
Carpets looked great. Time will tell if stains come back or not. Great Job!
Incredibly fast scheduling. I needed same day service and you came through, thank you! Kyle was also professional, polite and did a wonderful job cleaning our carpet.
Came even early after a call to give us a heads-up. My carpet never looked so good.