- Phone: 208-383-1000
based on 11498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You are on time, you call to let us know you are on the way and you do a great job of cleaning the carpets
Earth friendly, no smell. Carpet looks great.
Customer service is great. Our carpet looks like new. Thanks Nic.
Great customer service and nice technicians. Wish the technician would have hit the heavier trafficked areas more then once. The technician was fast, which is good if you don't have all day to wait on someone, but felt he could have slowed down a bit and hit those "super" dirty spots again.
Took more than 24 hrs to dry so I could move furniture back. Was not offered fans & didn't read that was an option until technician had left.
Worth every penny. It took six years of wear, traffic stains and pet stains out of our carpets and they look like they did the day we moved in. The technicians were knowledgeable and friendly and took their time explaining the process and other services available, such as taking and shampooing my wool rugs!
On the flip side, my argument for replacing all the carpet with hardwood floors is now out the door!
Fast-courteous people friendly, job was done with care.
The rugs dry quickly and no residue
No residue left in the carpet.
Technician was on time, called before he got here and was very professional.
I talked to a lovely girl on the phone to book my carpet cleaning. She told me my carpet cleaning for my living room, stairs, hallway, master bedroom and one spare bedroom would be $223 dollars. She also told me that she hadn't had her carpets cleaned in 9 years and she used to foster cats and the cats used to puke on the carpet, but once they were cleaned by the company you would have never known. When the guy showed up he proceeded to tell me how my carpets were disgusting. Told me that he would have to charge me $1000 a room to get it clean. I told him the girl quoted me $223, and he said if he did that I would not be happy with the results. He told me I would have to at least pay for a topical to put on my 200 square foot living room. I allowed that and my total was $293 dollars. I left him to clean and when I came home he was working on the upstairs still which is fine, but he came around the corner drinking out of my water glass I had left on the entryway table. After everything was clean, I was actually happy with the look of the carpets however they were sopping wet! Three days later the carpets are still damp which scares me. I read on the website that it is the fastest drying option for carpet cleaning. I get my carpets cleaned every year and they have never had them this wet. I was not impressed by this company due to the misinformation I was given over the Internet and phone, and not in real life. I have 2 small Yorkshire terriers, I get my carpets cleaned every year and I know my carpets are not the worst the man has seen. I don't know if it is a company strategy to get more money out of a person. Either way, I will not suggest this company to a friend because I will not force them to be up sold in their private home after being insulted about the looks of their carpets. Also the risk of mold in these sopping wet carpets is scary.
Thank you for your review! We appreciate getting feedback, especially when it provides us an opportunity to get better. I'd like to answer a few of your concerns. I have tried calling you to discuss this in person, and am waiting for a call back to discuss this with you. I will start with the easiest, your glass of water. I apologize that the technician drank your water- it is not unusual for our customers to give technicians a glass of water, even if the tech does not ask for it. We don't usually ask for water, unless it is a hot day or we are at the house for a long period of time, but sometimes we are given water anyway. As we do not want to appear rude, we will drink the water. In this case, the technician thought you left the water for him, not realizing it was your water. I am sorry for the confusion, but it was an honest mistake, not someone being creepy.
As to the condition of the carpet, the tech does have pictures of the living room, and stated that the stains in the upstairs were pretty bad, and that he recommended the subfloor extraction. This is an option we give to our customers who want the pee taken out of their carpet, and if this treatment is not done, there are a lot of potential problems for you, the homeowner. Stains can get larger due to wicking, the smell can increase, and stains can become permanent to name a few. You are in charge, and we don't try to force you to get anything you don't want, however, when we are at the house, and looking at the potential issues, we will make recommendations based on our extensive experience in cleaning carpet. 2 yorkies have the potential for over 150 gallons of urine in the carpet in a year's period- a regular carpet cleaning, through a normal process, will not be sufficient to take care of all that urine. As there appeared to be extensive soiling in your carpet, the technician gave you the cost of the option that would give the best result. According to his notes though, he recommended treatments in the rooms that would be about 260-350 dollars per room, not $1000. We do encourage our technicians to educate our customers, and to help them know of products and services we provide, and how we can help you the customer. We try to do this in a non-salesy way, unfortunately, it can come off as sales. We want you to know that we have services that can help you, and the only way to do that is to mention them. Also, especially with urine and other stains, only the technician there on site can see what needs to be done. We aren't able to quote that over the phone, and state it at the time of booking and in the confirmation email that gets sent to you prior to the appointment. It is stated clearly, and was stated during your appointment call, that urine costs extra to remove and that the technician will have to make that call.
To my main concern- your carpets being damp. I hope by now (Monday) that your carpets are dry. If not, please call us immediately so that we can get someone there to take care of it. We did have an equipment problem that day, which we have since corrected, which could have contributed to the dampness of the carpets. We are more than happy to come out and re-clean your carpet at no charge, and make sure the carpets are dry quickly. We don't promise that our process is the fastest drying process to clean carpets, but it usually is as far as hot water extraction goes. typically, carpets are dry very quickly, as can be seen by other reviews that state how fast the carpet dries. I am sorry about our equipment malfunction, but we are happy to make sure you are taken care of.
Please call us at 383-1000 and we will be happy to take care of you. Thank you again for your review!
Everything
no rez good service
You give us fresh, clean carpets! Prompt arrival. Friendly, knowledgeable employees.
My 20 year old carpets look new again. Nick did a wonderful job. There is a clear contraption they can add to the hose which showed me all the dirt that my carpets and the sofa I had cleaned were harboring. I highly recommend zerorez. I did them last year, but I think it was even better this year. Celia
Reliable service. No chemical odors. Dries fast!
The men we very nice and efficient and the job was finished quickly. When they were finished he
mentioned a product to put on to help from getting dirty. He said it would be $35 for the stairs and
$35 for the floor and he would throw the chair which they had also cleaned. So that would be $70. I said not the stairs so he said he would do the floor and chair for $35 but charged me $70.
So I feel like I was over charged $35.
Chemical free; excellent customer service
I don't know how you compare with other carpet cleaning establishments but maybe the prices might be a bit high. How about more "specials?" Other than that Alex did a good job and gave me some helpful information.
second time we have used Zerrez and still second to none.
Alex took a black ink spot out of our cream carpet in no seconds flat !! What a job.Second time we have used Zerrez and still a 10 to us!!
The service was great and we like how clean the products got our carpets. We especially appreciated being educated about the value of the protection application.
I like that you don't use a lot of chemicals, and are easy to schedule. I've already referred you to my family and I know my sister was equally impressed.
I love the way you clean my carpets. However my last experience was less than ideal.After 2 hours of waiting for a phone call, I had to call and check to see if someone was actually coming. She said she would check the status and call me back. FORTY FIVE minutes later, I received a phone call saying that nobody was available to clean my carpets until Monday. Needless to say I was not happy. Eventually someone showed up at my door at 2:30pm after I had waited all day. If your employees are that busy, either hire more or give your customers the decency of a phone call. I'm only giving you a score of 8 based off how well my carpets were cleaned. Customer service only gets a 2.
This rating is a combination rating. We had carpets cleaned and ducts cleaned. I would give a rating of 10 on the carpet cleaning and 0 on the duct cleaning. The technicians who came were friendly but they did not have fittings or tools to connect the air hose they had to the compressor that they had. We offered to let them use our tools and compressor. They accepted the use of tools but declined to use our compressor and instead one of them went to the store for parts. The other fellow waited here. Once they got the compressor connected they started to remove the vent grates to access the ducts. They did not have the proper screw driver and complained of the screws being stripped. We loaned them the proper Phillips screwdriver which easily removed the screws. They were not stripped. By the time they left it was late. The next morning I came in and inspected. The carpets looked great. I found one of the vent grates had not been reinstalled and it was dirty. I went to gather tools to reinstall it and in the process found finger prints around most of the grates and upon inspection they were also dirty. We had just finished having the walls professionally cleaned. We requested that they come back and clean up the mess. One of the same technicians came back to clean the finger prints and the dirt out of the vent grates. During the process First name removed in our front office told me that he was unable to reinstall one of the grates. I went up and found that he still had the wrong (much to small and sharp) phillips screwdriver. I went and got the proper screwdriver and reinstalled the vent while he watched. When we pay $650.00 for less than two hours of work for two guys we would expect the technicians to be trained and have all of the proper tools. I do not blame the guys who did the work, in my opinion this is a management issue. Mike and I spent a lot of our time dealing with this. At $162.50 per hour per guy we would expect the process to be seamless. We may use you again to clean carpets but we will not use you for vent cleaning. One point of interest is that we would have gladly paid more for the carpet cleaning, I have no idea how you can think the duct cleaning you did was worth more than 10 times as much as the carpet cleaning you did.
I like not having soap products put on my carpet..
I had sugar water on my floor and in my carpet from a water leak on to bags of sugar. They were able to clean it all up.
Friendly and so a great job.
The person doing our carpets was very informative and did a great job. He was a little bit of a sales man but never tried to go past my answer of No if I did not want additional services. One thing is that our hall runners were done and I have noticed that the edge of one of the longs runners did not quite get clean. However over it was a great job and very much appreciated!
Nice job, punctual and professional
Didn't think my dirty carpet would look and feel better that it did new, but it does. Great job Zerorez!