- Phone: 208-383-1000
based on 11498 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
have used in the past with great results. However, this visit carpet had blotches and dirt/stripes ,etc. have scheduled another appt to have recleaned.
Followed up after re-service, spoke to wife who said it looks really great and the spots were much better now.
Once the carpet dried, they didn't look as good as while cleaning. I think there's only so much you can do with hot water
the carpets ar clean and my sofa and love seat sparkle.
I like the "no soap" formula.
The tech messed up our fridge and only spot cleaned the couch instead of cleaning the whole thing.
Thank you for your feedback. As we discussed on the phone and in person, we do our best to serve our customers to the extent possible. We are sorry for the miscommunication we had between us, you, and your wife. We hope today's discussion was able to help clear up the problem. We will take the feedback you gave us, and make sure that we improve our communication skills, and use that to better our services in the future. Again, thank you for your feedback, and we will strive to make our part better for you!
Disclosure of travel charge
My carpet was very dirty, looks clean almost like new. Great customer service from Corbin... I've already recommended your company to several people and will continue to use Zerorez to clean our carpets. Thank you for a great price and wonderful product!!
There were multiple spots that were missed on our floor. Also the price that was quoted to me over the phone way less than what I was charged. They cleaning stated the rooms were extra large so we were charged more. I don't agree with him on this and I would definitely take my business else where next time.
When tech went to clean, person that was there added stairs, and an additional room. Also one room was oversized. All made the original quote much larger. Stains are extra although some of these did come out with our standard cleaning.
The service man was very good. He corrected the problem and It looks real good.
Everything looks and feels like new. No chemical ordors!!!
Ease of cleaning, drying, no residue. Service was fantastic
The results were fantastic! Sebastian explained everything up front and didn't try to up sell me. I had heard Paul J talk about how great the results were, but I never expected my 20+ year old carpet to look like new and it did.
The carpet cleaning went fine, I was annoyed by how pushy your guy was about purchasing other things...such as carpet protector. He brought it up at least 10 times. I was also disappointed at your cost of cleaning an area rug..it cost as much to clean one rug, as it did for 2 rooms of carpet. Very disappointing!! You would have received more business from me had your prices not been so extremely high.
Very friendly tech, fast and good job.
WE LIKED THE FACT THERE WAS NO RESIDUE, AND THE SCENT WAS GREAT. YOUR TECHNICAN WAS KIND TO EXPLAIN THE PROCEDURES AS HE WENT ALONG. THANKS FOR A GOOD CLEAN HOME AGAIN.
Good technicians and very clean aftermath. Many thanks.
The only room that looked better was the master bedroom.
The main living area almost looks worse!
Very disappointing, would never use you again or recommend
you to anyone...... ever!
Name removed
Have called and left message for customer twice asking if we can do a reservice on their carpets. Possible that stains have wicked up and could not be seem after first cleaning.
Service was great, I was happy with the result. Very expensive though, I could have done the whole house for $228 with other companies, rather than two rooms with zerorez, the only thing that might keep me from using you again is the price
Call if you are going to be late
The gentleman was very friendly and our carpet looks great.
Jake does a very through job, I truly appreciate his work ethic. Our carpets look so fresh and clean, simply beautimus!!!
If you were to use my name to PROMOTE your product, PLEASE USE NAME: PATTI REED, my maiden name. Thanks
Great service and professional employees.
My home smelled so nice after the carpets were cleaned.
We have been very pleased with the clean rugs. However, as we had no floors that squeaked before the cleaning, we now have more then one. The one in back of my husbands desk chair in the office is the most noticed. Someone came out to see the problem, however, from what John shared with me, it seems he took no responsiblity! In the 9 homes we had built the one thing to tell the builder was to say "NO SQUEADY FLOORS" I have no idea how you can fix this.
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Efficient carpets look greT
Everything. Clean no chemicals.
Jake was a great technician.
Carpets look great. The tile floor and grout are fabulous!
Very clean and good smelling carpeting! Our presentative was on-time, friendly, fast and efficient. Thank you zerorez
First time user. very pleased with all of the service, from the first call to having the carpet cleaned. A very nice job. Thank you.
Cody, the technician, was fantastic. Very professional and did a great job on our ceramic tile flooring. He explained and pointed out various aspects of the job he was doing. It looks like new.
Competent and professional.