- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and easy! Carpets look amazing after.
Efficient, knowledgeable, friendly and polite.
I had several small stains on my bedroom carpet. They are gone, however I now have one large area where the carpet is stained or the color had been changed. Also, at the entrance to the bedroom the dark patch that was a traffic area is mostly still there.
I cannot give you a full recommendation yet as my experience was just an estimate;
however the tech was very polite and informed.
My carpet feels and looks new again. I had a spot that I was not satisfied with and they promptly came out and fixed it to my satisfaction. Great customer service
Sebastian cleaned and serviced my carpet quickly and efficiently. My only concern was the high price I wasn't prepared for. The last time I had my carpets cleaned I paid $ 99 for 3 rooms plus a top protective coat. This time I paid $318. I'm hoping the "macro seal?" proves to pay for itself.
Everything was so quick, Alex was very friendly and informative!! My carpets had pee soaked in them and horrible traffic stains and i cant even tell anything was there now!
Thanks Amory!
The tech was great, fantastic service and results
Nick is great. Very knowledgable and courteous. I like that the carpets dry much faster.
You actually get my carpet clean!!! No solutions, chemicals, or soaps left behind....which equals soft, clean carpet...I will always use Zerorez
Qoute and time took
I thought our serviceman went the extra mile to do the job right. The carpet he cleaned was old and quite soiled and now it looks really good. I like the fact that your method is designed to leave little cleaner residue in the carpet.
I requested that my former tech would be here. I will not make another appointment unless he comes.
Green product, fast friendly service.
I WAS THE FIRST APPOINTMENT OF THE DAY, PRESUMABLY 8:00 AM, AND TECH WAS 45 MIN LATE WHICH THREW OFF MY ENTIRE SCHEDULE FOR THE DAY. THE PROCESS WAS A LITTLE LONG FOR THE AREAS THAT WERE CLEANED, BUT I APPRECIATE GOOD WORK AND AM HAPPY WITH THE WAY CARPETS LOOK.
Hi Lori-
I'm sorry you were detained and thrown off your day! We strive to be as convenient as possible for you. We do, though, schedule with a window system. Our first arrival window is between 8 and 11, meaning that we will arrive somewhere in that window. Due to factors like our morning training meeting, drive time, traffic, etc., we do not guarantee an exact arrival time. We do call you prior to our arrival to let you know that we are on our way.
We have taken your feedback into account, and are looking at ways to better serve you!
Thank you for your comments, and your repeated business!
Doesn't leave a residue
Sebastian was clean, friendly and knowledgeable. I didn't feel like he was pushy, but was clear on why price was what it was and how pricing worked. My carpet is clean, soft and smells great!
Very efficient
Availability, Flexability, And A Commitment To Their Customer Base.... I feel like a part of the Zerorez family. I can't tell you how many times they have come to the rescue of my employers home with very short notice: if not hours.... Their service and products are priceless. Environmentally safe! Just Luvem!
* corner protectors for our walls
* foam squares under furniture legs
* friendly, informative technicians
* reasonable prices
* soft, fluffy carpets
THANKS!
The pet urine spots I specifically needed cleaned still smell like urine even after the special urine treatmen .
Carpets look clean and fresh, stains gone or diminished, smell's great.
The product did a great job on our floors and the young men were very professional & efficient, they called and came early so we are very happy. Thank you.
some of the carpet did not come clean
The two young men were happy, pleasant and extremely helpful since they came about 2-3 hours early and we were not ready. They worked quickly and did a fantastic job!!!! I cannot believe how GREAT our carpet looks now. I will definitely recommend Zerorez to all my friends. Also I wasn't sure that Paul J wasn't getting a special deal but I know now he is correct on what a great job they do.
I said my bedroom was 120 sq', but they never moved anything except for two chairs.
On the dining room rug, they left a mess on the tassel on the South end of the rug.
I had the tech clean 3 VERY SMALL rooms. He recommended some odor treatment for $65 (!!!!) for EACH VERY SMALL ROOM. I was a little put off by this. Overall the tech was great. But clearly he has been directed to upsell, and with something that would have more than doubled the cost of my cleaning. I didn't try it, so I can't say whether it would be worth it, but it is hard for me to imagine anything being worth that much money for such small spaces. I would have liked to have seen more confidence in your product, without having to recommend an additional product.
Prompt courteous service
Alex cleaned my Rocker/recliner and the cushions to a platform rocker...He worked efficiently and with such care for my furniture and home ..I was very thankful and impressed...Thank you so much Alex....I will ask for you to do my next carpet cleaning too..
Prompt, professional service, very nice staff, safe, non-toxic, odorless product