- Phone: 208-383-1000
based on 10976 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous and professional.
I had a spot in my carpet that showed up after it was cleaned and zerorez immediately came back and cleaned it. The technician was very professional and took extra care to make sure I was happy with the service.
Prices are reasonable, work is professional and accurate
Chemical free.
The service was great, Kyle was a really professional guy. Some marks are visible now the carpet is dry, that's my only reason a 10 was not given. :)
The service was great...the carpet looked cleaner and newer than it has in a long time.
No harsh chemicals. Carpet was clean, bright and fresh smelling. Carpets dried quickly. Sebastian, our tech, was friendly, professional and on time.
No soap residue!
The clean,fresh smell and cleanliness of the carpets
The customer service was great, the two gentlemen who came to do the service were attentive and informative.
The technitions were courteous and quick, they explained everything they were doing and asked what I was looking to get out of my service. When they finished the went over my problem areas to show me how they came up. Zerorez was also very affordable and I don't really care about being chemical free but that was definitely a bonus I will absolutely use them in the future.
Technicians are knowledgeable and take the time to explain and answer questions. I like the feel and look of the carpet after a Zerorez cleaning, as opposed to traditional cleaning methods.
It works! And really appreciated the nice young men who performed the work
It took two tries to get the carpet is satisfactory
The guy who took care of our chair was very thorough and did an excellent job.
My carpets look good so far and the associate was very friendly and accommodating. And the price was very reasonable.
I like that no soap products are used. Customer service from tecnician was amazing.
Many stains still left in the carpet. Lots of water left on carpet. Urine smell still in carpet. Had another company come out today and redo those sections.
Awesome job! Incredible customer service from both your technice aND office personnel. Thank you!!!!
Zerorez was wonderful! My carpets look great and the service was amazing!
Great service!
Not sure, better products? More thorough? Overall it was a good experience. Person who came to the house was very professional. The room we specifically detected odor, still has the even after paying extra for enzyme treatment Etc. results not as good as described. Also, was told carpets are left dry after treatments is over. Not a big deal but not accurate. Carpets are very wet after treatment :)
There are no harsh Che,Ocala being used. And yet the carpets smell fresh and clean when the man is done. they look good too.
It was easy as pie to set the appointment for exactly what I needed online. The guy who came to clean my mattress was my age, down to earth, super nice and professional. He was proud of his when showing me at the end. Less than half an hour; all I did was play on my phone!!
Great service 😊👏🏻👏🏻👏🏻👏🏻 I'm very pleased. 😊
After the 2nd session carpets looked better, but not as good as they should. I had to clean a spot that was made after the carpet was cleaned and the cloth came away dirtier that it should have been if the carpet was cleaned. Staining from cleaning is better but still showing. Also I specifically said I wanted a supervisor or manager to come the second time, but the same guy who came the first time came the second time. I am very unhappy with the cleaning and customer service. I will return to my previous cleaner in the future.
Clean no residue. Look like new carpet.
Original appointment was set for 10am. The day before, I got a call saying that it would now be 11am. Day of, the technicial told me it would be 12:30ish. I complained; then he said he would be here in 10 or 15 minutes, which turned out to be 11:30. Quality of service was great. I have some traffic wear areas that I can never get clean. This morning I attacked one of them with some white vinegar and baking soda, followed by lots of water and blotting. Your company still is far better than any other carpet cleaning service I've had in the last 22 years in Boise.
Thank you for your input, Leslie. I'm sorry to hear that you are not satisfied with how the traffic patterns look after cleaning. I would encourage you not to use baking soda on the carpet, as it is an abrasive, and traffic patterns that are permanent are often caused by abrasion. This abrasion leads to a dulling of the fibers, actually making the condition worse. A better option would be to increase the amount of vacuuming that you do- vacuuming those heavy patterns on a daily basis will do more good for your carpet than just about anything else that can be done.
The sofa and recliner were cleaned up great but they were not moved to do carpet under them.
Carpets did take longer to dry in some areas.
I will see over time how they hold off on any spots returning..
Arrived and finished on time..
Had to come back for spots.
Very professional service. Carpet looked so new my house sold in one day.