- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A couple closets and the stairs were missed. I would have you come back out, but I think we are just going to replace the carpet so it's not worth my time to move things. There was still a lot of pet hair left which I had hoped would be gone with the carpet cleaning.
Not impressed with the technician that came out. He tried to make an easy job even more simple by not moving the small end tables next to the beds. He rushed through the job, and did not take the care to do good work like previous technicians have. Overall a disappointing experience.
Great service, great people and great results! I’ve used them 3-4 times. Always above and beyond. We highly recommend. Phil Last name removed
Nice selection of services and products. If the price point was a bit lower I would use more often.
What an amazing job Zerorez did on our carpets! They are old carpets but after they were cleaned they looked almost new again. I can highly recommend them!
Very responsive and educated staff from the office to the technician that came to the house. My house looks amazing!
The urine stains are not smelling or showing
Safety, explanation of service to be done, friendliness and efficiency. I am always satisfied and no chemicals is a bonus!
Technician was very friendly and made sure I understood the process and listened to and understood my concerns. Carpets look stellar! Thank you.
Showing up for a scheduled appointment would be highly suggested. Although, they tried to make it better by offering a discount, the discount was very small for the fact that I sat at home all afternoon on a Saturday waiting for someone to show up.
I will continue to give it more time, but for what I paid for Saturday morning, 300+ dollars for pet treatment, it seemed as if he may have rushed through it. I left the house and when I came back less than an hour later, he was all packed up and already gone. Makes me wonder if the services were done as good as they would have been, had I been there, or if I was waayy over charged. For that price, I felt that there should have been more involved.
My tech Michael was very good.
There is no chemical smell left behind. Our family is sensitive to chemicals and no one has had a reaction to this cleaning method.
The zerorez representative was very professional and friendly and got my carpets much cleaner than I would have hoped.
Very professional and does a fantastic job on cleaning carpets.
Your service guy we had was great
He was quick and cleaned it perfectly
Friendly and knowledgeable staff...on time as promised and good cleaning!
So far you guys have been very nice and professional. I refer my real estate clients to you guys and they have all loved your work also.
The associate was professional and thorough. I like the product used on my carpets, gives a fresh feel and smell to the house! I have referred many friends to Zerorez!
Our technician Trevor, was so informative and kind. He showed up right on time. That means a lot to me. He did an entire house full of carpets in a very efficient amount of time. I really appreciated that. The finished product was very nice. I definitely will use them yearly so that the carpets don’t get gross through the year our technician Trevor, was so informative and kind. He showed up right on time. That means a lot to me. He did an entire houseful of carpets in a very efficient amount of time. I really appreciated that. The finished product was very nice. I definitely will use them yearly for maintenance. The office staff was so nice. Super intelligent and fun. Very easy billing process. Very reasonably priced. Less expensive than I even anticipated. I was surprised at how quickly the carpets dried. I figured I would need to wait at least 12 hours, but they came in the morning and by late afternoon when I came back to the house, they were completely dried. Not damp at all. No weird smell or witness in the air. Very impressive product and employees.
Carpets looked very nice, great customer service. Thank you!
Love it!
The technician was very courteous and professional and my carpets look great
Very professional on the phone, personable, building rapport. Great finished product, great serviceman Nick, I think he worked harder at my house than any job he's done to date! Great education on carpet care, services and products. Great scheduling including pre-arrival call, email invoice and followup survey! He brought new life to our tired carpeting :-) Thanks ZEROREZ!
Clean carpets=less dusting to do!!!!
No soap residue
Good service...thorough cleaning.
Pet friendly, quick drying. Tech was knowledgeable and friendly.
Bring more or larger fans to speed drying. Otherwise , good job. Thank you .
Nice job