- Phone: 208-383-1000
based on 10977 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was pleased with the job Corban did.
1. the tech was ON TIME
2. The tech knew what he was doing worked hard and fast.
Thus far (cleaning done just one day ago) the carpet looks good.
The carpet did take longer to dry than I expected.
I’ve been utilizing another company to clean our carpets for several years now. I’ve heard about your company on the radio through KBOI and Paul J. and thought I would give you a try .I just don’t think your company results hold up to what I’ve seen from others. The young man that came to do our job was certainly nice enough, polite and professional, but he was relatively new at his job. When I made our appointment I let the office know that I was not going to be able to help move furniture. I was told that your people had the ability to move furniture with the runners under the furniture. The young man said he was short of runners to do the job and I actually ended up helping him move a few things which I shouldn’t have done with my bad shoulder. In all I’d say about average for results, nothing spectacular. I’d say your serviceman was personable, hardworking and did his best. I just have my doubts about the technology of your product. I was also used to the cleaners thoroughly vacuuming the carpets, with a professional grade vacuum, as part of the service. As asked, I did my on pre cleaning vacuuming with my homeowners vacuum which I’m sure isn’t as effective.
Thank you for your feedback. We are happy to discuss your concerns in particular, and have reached out to you to help resolve them.
A few things I'd like to address though:
Standard hot water extraction cleanings from a good company/technician can have good results, and the carpets can look fantastic after the cleaning. There are lots of great companies out there, and the immediate results are always very similar. The difference between us and other companies, especially on carpets that are well maintained, is that we can get the same result (in many cases better, but if you are used to using a high quality cleaner, the immediate results will be very similar) without using the harsh, toxic chemicals that other cleaners use. There is no odor when we get done, unlike with traditional cleaners, and because our Empowered Water is self-neutralizing, we don't need to utilize more chemicals after the cleaning. This also means carpets will dry fast, as there is not a large amount of water being added back into the carpet.
The other benefit to our Zerorez system is that because we are not using the chemicals, and leaving the residue from those chemicals, the cleaning will last longer than traditional cleaning methods. The carpet will not be stiff from leftover chemicals, but will be soft and plush, not sticky or tacky. The chemical residues are like magnets, sucking dirt and soils to the carpet quickly, and showing that soiling very quickly. Our process eliminates the soil attracting chemicals, and so the carpets will stay cleaner looking, longer. Many of our customers are shocked that after switching to our service, the carpets look great longer between regular cleanings. Even Paul J has noticed this. He's been in the valley for a long time, and has used a lot of different cleaners, but he will tell you the same thing- our process does last longer. And it's not just because he's paid to say that, he's experienced it himself, and believes in our product.
As your technician discussed with you, we don't bring a vacuum cleaner with us as part of our regular service for a variety of reasons. First, if you do the vacuuming, it helps us keep the cost of your cleaning down. We are not the cheapest cleaner in town, nor do we want to be, but it can help save time for us and money for you if you do the vacuuming. Second, because of our unique system, a large portion of our clientele suffers from severe asthma, allergies, and chemical sensitivities. Vacuum cleaners are known to be some of the dirtiest appliances of any home, and a big contributor to poor indoor air quality in general. Because vacuums are not designed to be washed, we run the risk of cross-contaminating dirt from one house to another, and because it is dry, the contamination is all in the air.For most people, this wouldn't be too much of a problem, but for people with severe allergies or asthma, it can be near life threatening. We don't want to risk running a vacuum in someone's house who has a dog or cat, and then the next stop have a customer with severe allergies to dander, and us be the cause of an adverse reaction. We do come with equipment designed to function similar to a vacuum cleaner, in that it will pull hair, dirt, and other particulate from the carpet prior to our getting started with the actual cleaning, and that is our ZrLifter. We are happy to vacuum for you as well, but we do charge for that service, and we will use your vacuum for the above stated reasons.
While it is true that your vacuum may not perform as well as a commercial grade vacuum, as long s your vacuum is clean and in good condition, and you perform your regular vacuuming (3-4 times per week) the difference between the vacuums will be negligible. Commercial grade vacuums are more durable, and will last longer, and they may be able to pick up more dirt per bag or canister than a household vacuums, but that is the main difference. The physics are the same, and there is only so much air that can be moved through a vacuum hose. Commercial vacuums are designed to be used daily, on large spaces, and to pick up big things like paper clips, but it doesn't mean they perform better than a good household vacuum.
I hope this answers some of your concerns, as I said, we've been trying to reach out to you to help resolve your particular concerns. Thank you again for your feedback.
My carpets look splotchy and it looks like areas were completely missed.
Simplicity with no chemicals
You cleaned my floors with no residue or excessive water
My carpets are very clean anc the stains. Are. Gone. Very 😂
My couches are still not clean even after having them cleaned.
There were no chemicals used on the floor and it had no strong smells.
The technicians called when they said they would and showed up when they said they would.
SEBASTIAN is the BEST carpet technician in the Treasure Valley! When he cleans my carpets, they look spectacular. In addition to TRULY being and looking clean, my carpets are soft, and they smell fresh. Zerorez and their employees go way beyond the service, quality, and value of professional work and personal customer treatment that any other carpet cleaning company will give you. (I speak from experience.) I HIGHLY recommend you utilize Zerorez's services for your carpet, flooring, and upholstery cleaning.
Nick Jones was a very helpful technician. He did a great job. Carpets look clean and dried very fast.
I was hoping that the spots on our carpet would come up but they're still there. I'll try myself with the spot remover. I'm sure the young man did his best.
I spoke to Carol and offered a reclean of her carpet. She declined but will call us if she changes her mind. Se will try the Spot remover she got from us at the home show.
I love the feel of the carpet after it has been cleaned. It is soft and comfortable on your feet--not harsh as some other carpet cleaners.
I also love the product for getting stains out especially blood.
Clean fast and fresh!
Rusty did a great job cleaning my carpets. He was quick and the carpets were all dry when we woke up this morning. I love that there wasn't any sort of cleaning smell.
What I like best about your product is that he carpet has a much softer texture after cleaning than some other methods.
Eric, the technician, was very congenial, knowledgeable, polite, efficient, thorough and helpful. I will definitely plan on using Zerorez again next time and have highly recommended your company to friends and family.
Very nice technician (Sebastian)
The people all have been so nice. The ladies I set up the appointment with to the the wonderful people who do the work. Everyone is the best. They do a great job. They're fast and nest and the best part is they offer other services but don't push them. They seem to always give a little extra. Thank you I will continued using Zerorez.
A couple traffic areas that we had tried to clean previously but were unsuccessful now look clean again. Great job.
Thanks.
Great technician. Great followup to the appointment time with emails and phone calls. Carpet looked awesome.
Your cleaning process makes my 25+ year old carpets look and smell new! There is no sticky residue afterwards and your technicians are always pleasant, efficient and on time!
I'd prefer a technician with more experience but the guy that came out did a fantastic job. I was nervous about his inexperience.
Excellent technician. Chairs look new!!
Thank you
You do what is expected of you. That seem to be a rare commodity anymore!!
Eric was very through and on time. Happy with results
The tech was awesome!
I have been very pleased with Zerorez. When scheduling an appointment the receptionist is friendly and very accommodating. The Technician calls prior to arriving within 30 minutes of the appointment. I appreciate the technician putting covers on his shoes before entering my house. After accessing the cleaning job the work is completed in a timely manner. I like the fact that Zeroez does not use harsh chemicals in the cleaning products.
I already sent this in.
My carpet look great and the service was very professional and quick! Will definitely recommend Zerorez to friends and family!
Thank you!